Customer reviews from Mattel Creations
Fisher-Price - Deluxe Take-Along Swing & Seat - White/Blue/Black/Yellow
Average customer rating
2.8
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
3
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
6
46%of customers recommend this product.
(
6 out of
13)
Customer Reviews for Fisher-Price - Deluxe Take-Along Swing & Seat - White/Blue/Black/Yellow
Customer Rating
1
Disappointing
on February 2, 2019
Posted by: MeghanOregon
from Oregon
I want to really love this swing. I had an older model that stopped working, but the FP customer service was great and just sent us another one. However, I'm remembering all of the frustrating things about this swing as I try to use it again. If it's touched or moved, the swing stops swinging. If I turn up the speed on the swing, decide it's too much, and try to turn it down again, it won't lower the speed. It takes so long to actually get going that my daughter is crying and upset by the time it actually gets going. Half the time I can't actually get the swing to swing. And it's brand new out of the box. And like others, the old model I had stopped working after a couple months, so I expect this one to do the same. I'm surprised that these issues haven't been fixed and FP continues to sell such a low quality product. It's not worth $40, not to mention $80.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, Consumer Services, February 4, 2019
We're so sorry to hear that our Deluxe Take-Along Swing & Seat is not working as it should! Our team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Creations
Customer Rating
1
Cheap material
on April 13, 2019
Posted by: Chelle18
from Warsaw
Put the batteries in and won’t turn on, and it’s insanely hard to push the buttons to fold
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, April 15, 2019
Your satisfaction is important to us, and we are sorry to hear about your experience. We would ask that you call our Consumer Services team for further assistance at 800-432-5437. Support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
2
Love the swing...if only it wasnt garbage
on September 30, 2018
Posted by: Mommabear1618
from Wisconsin
Bought the swing for my preemie daughter from target, it was cracked and not working straight out of the box. Tried to return it and they wouldn't take back a open box item. So now I'm out $80 plus and my daughter doesnt have a swing. Pretty upset.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, October 1, 2018
We are very sorry to hear about your disappointing experience. We would like to take care of this right away. Please contact our Consumer Services Team at your earliest convenience. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5
Written by a customer while visiting Mattel Creations
Customer Rating
4
Life Saver for This Mom of Two
on July 23, 2019
Posted by: Nicole529
from Grand Junction, Colorado
This swing was the best registry purchase I made. The pad is very comfortable and easily comes off of the frame to wash it. I like that you can just remove the inner pad for when he spits up a bit and do not have to wash the entire item. The swing was a bit sticky the first few times we tried to fold it up but now it opens and closes easily. My favorite part of this swing is that you can have it just swing up to a few levels of quickness, you can just have it vibrate or both. Same with the music, there are different levels volume and multiple songs or sounds you could choose. My son also loves reaching for the animals that hang above it.
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
1
TERRIBLE
on February 6, 2020
Posted by: KrissyW
from Mesa, AZ
The swing was gifted to me at my baby shower. I opened it up last week and my baby was very in love with it for the week it worked but now it doesn’t even do anything besides play music. It’s a waste of money considering I have to go buy a brand new swing and I have one that hasn’t even been used for a month. Item should be taken off the market and repaired for better quality.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, February 7, 2020
We're so sorry! There is no need to buy a new swing, contact our Consumer Services team so they can help You'll find all our contact info here: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting Mattel Creations
Customer Rating
1
Would have been perfect if it would have worked
on March 7, 2019
Posted by: Spike302004
from Illinois
I recived this item as a Baby Shower gift, so i dont have a receipt. It was perfect, small ,cute, and comfortable. When I put the swing together, with batteries, it would not power on. I was very disappointed. The store refused to take it back so i have to purchase a whole other chair. And take the loss of the $80.00
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Mattel, Consumer Services, March 8, 2019
We're sorry for this! Our team would be happy to help. Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Creations
Customer Rating
5
Folds Up Nicely Ready For Baby
on February 13, 2019
Posted by: Nicolem529
from Nicolem529
I received this swing with my first child. She loved it and I loved how easy it folded up to store away or take with me on a road trip. The clips are easy to open and close and it washes well. The volume level was appropriate for little ears and could be turned very low. I was impressed that with all of the use it saw I did not have to change the batteries. In less than six weeks I will be setting it back up for this new baby!
I would recommend this to a friend!
Written by a customer while visiting Mattel Creations
Customer Rating
1
Doesn't swing and doesn't work
on April 14, 2019
Posted by: sgreene7
from Maple Glen, PA
Last night I put the unit together and used brand new batteries. The swing sporadically swings on the lower settings. The swing works on the highest setting, but then it doesn't slow down when set to lower settings. In addition, the vibrate feature doesn't work at all. I tried calling the company last evening and since it's the weekend there was no one available to take my call. I am very disappointed and hope that this can be resolved somehow.
No, I would not recommend this to a friend.
Response from Mattel CreationsBy Consumer Services, April 15, 2019
We're very sorry to hear this! If you haven't already had this resolved, please contact our team members for help! We're available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Creations