Hello. We appreciate you leaving a review about your experience, though we truly hate to hear you’ve had this problem with your microwave. This certainly isn’t the performance we would expect from our models. We always want to provide a quality appliance that serves your needs well, and notice of your experience will be sent to our team for review.

Our microwaves have a varistor to protect the control system from powerline surges, so using a separate surge protector wouldn’t be necessary unless you simply prefer to or you live in an area where heavy thunderstorms and lightning are common. Regarding your microwave now not heating anything, we do have a troubleshooting section in the manual on page 14; if you’d like to review those tips, it’s available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40785.PDF&_ . If those suggestions don’t help with your concern, our service department is available at 1-800-432-2737 or online at http://www.geappliances.com/ge/service-and-support/service.htm ; a technician would be glad to help.

We also regret that you had an issue with your refrigerator, and we know how frustrating that must have been to deal with. We hope you’ve now been able to resolve the issue with a new control board, but if you’re still having a problem with the refrigerator our service department would also be able to assist with that.

Going forward, we will do all we can to earn back your trust in our brand. If you have any other concerns or questions we’re always glad to offer assistance, here or over social media. -Sarah@GEA