Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Average customer rating
3.7
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
185
4 Stars
103
3 Stars
57
2 Stars
52
1 Star
53
65%of customers recommend this product.
(
262 out of
405)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Customer Rating
4
GE- TOP Freezer Refrigerator
on December 28, 2020
Posted by: Edna Garrett
from Alpine Alabama
it run quiet and keep the food good. vents in the fruit & veg draw that you control.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
cheaply made
on January 19, 2021
Posted by: rmb20
from Billings, MT
We've had this product for a few months now and are not happy with it. The veggie drawers are nice and big, but when you fill them they're hard to pull out. I'm afraid they're going to break. The self in the freezer falls down when the ice maker tray gets full or when there is weight on the shelf. The pegs going into the side of the freezer are too short to support the shelf. It really doesn't do any good to have a large freezer when you can't put things on the top shelf. We used to have a bottom freezer refrigerator, but it died during COVID and the only one that would fit in our kitchen was this one.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, January 26, 2021
Hi rmb20 - Thank you for taking the time to a post a review on your new refrigerator. We are truly sorry to hear about the difficulties you are having with this unit and can certainly understand your concerns. We would encourage you to have a GE service person come out and check the refrigerator during the one-year manufacturer's warranty. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am -6pm EST to schedule a service appointment. We wish you all the best. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Crappy drawers
on January 24, 2021
Posted by: Dthom
from Va beach
We've owned this frig for 2 years. We have replaced the bottom shelf twice, because the drawers keep falling off the track. No matter the weight or even if it's empty. It's the worse design. Spent 65 for a new bottom shelf and it still does it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 1, 2021
Hello, We're so sorry to hear about the difficulties that you've experienced with your refrigerator drawers and bottom shelf. We understand how this would be frustrating. Our records show you have received a customer satisfaction concession from our customer relations team. Please accept our sincerest apologies for the inconvenience you've experienced. Stay safe and have a wonderful day! - Sharon@GEA
Sharon@GEA
Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
The fridge Loog good but limited features
on April 18, 2021
Posted by: Zullus
from 244 lady Bug Dr
The freezer space is not as large as expected, based on the size of the fridge. The fridge also keeps knocking out the breaker.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Emily@GEA, @GEA, April 20, 2021
Hi there, thanks for your review and for choosing GE Appliances. We are so glad that the refrigerator looks good! We're sorry that the freezer space is not as large as you thought it would be and that it keeps knocking out the breaker. We see how this can be frustrating. You can find troubleshooting tips for the circuit breaker tripping online at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22235
We hope this helps! Emily@GEA
We hope this helps! Emily@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer useless
on May 13, 2021
Posted by: Marisol_s
from Virginia
This fridge only has temperature control for refrigerator and freezer only kicks in when the refrigerator does. Food in freezer gets frost all over no matter how little food you have in there. Can’t keep ice cream in the freezer, it’s always too soft.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances , May 14, 2021
Hi, Thanks for sharing your concern and giving us a chance to help. We apologize for any inconvenience. If your ice cream is too soft, you may need to experiment to determine the best temperature control setting to keep your ice cream at the right serving temperature. The coldest location is typically at the rear of the freezer. Also, here are some tips that may help with your concern about frost on the food:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If service is needed, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Take care and stay well. - Sharon@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17809
If service is needed, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Take care and stay well. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great value
on June 6, 2021
Posted by: Cecerdog
from Springfield il
I like the fridge much more than I had thought I would. Large produce drawers. Ice maker included. Beautiful slate finish. It is a little loud at times
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Roomy
on June 10, 2021
Posted by: asea
This appliance was installed today. So far it works well. I don't know about the ice maker yet but, I'm sure it will be super.
Fridge is roomy!
Fridge is roomy!
Fridge is roomy. underneath.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks good and plenty of room in side.
on June 22, 2021
Posted by: Bourke
from Hernando, FL
I ordered two appliances, GE Refrigerator Model # GIE21GTHFWW and GE Microwave Model # JNM7196DK6WW, installed 6/4/2021. Microwave was installed properly and operating great, 5 stars no negative issues.
Positives for the refrigerator: large storage space in the doors and the refrigerator compartment. Setting the temperature control to the recommended setting, temperatures are perfect. Ice maker works properly. Refrigerator looks good in my small kitchen.
Negatives: refrigerator noisier then expected while running, I can live with it. I would have preferred a light in the freezer section and a split and adjustable top shelf in the refrigerator, but I knew it was not available when I ordered, maybe in the future models. I gave the refrigerator 4 stars.
Refrigerator required the doors to be reversed, extra cost. After the delivery men left, I noticed the doors were not aligned properly and one of the screws appeared to be stripped or misaligned, poor workmanship by one of the delivery men, not the same person who installed the microwave. I gave the delivery 2 stars.
After looking at the warranty, under WHAT IS NOT COVERED: Improper installation, delivery or maintenance, may be used as excuse not to send someone out to adjust the doors. I will call customer service anyway after it has been in operation for about two months, who knows they may send someone.
Positives for the refrigerator: large storage space in the doors and the refrigerator compartment. Setting the temperature control to the recommended setting, temperatures are perfect. Ice maker works properly. Refrigerator looks good in my small kitchen.
Negatives: refrigerator noisier then expected while running, I can live with it. I would have preferred a light in the freezer section and a split and adjustable top shelf in the refrigerator, but I knew it was not available when I ordered, maybe in the future models. I gave the refrigerator 4 stars.
Refrigerator required the doors to be reversed, extra cost. After the delivery men left, I noticed the doors were not aligned properly and one of the screws appeared to be stripped or misaligned, poor workmanship by one of the delivery men, not the same person who installed the microwave. I gave the delivery 2 stars.
After looking at the warranty, under WHAT IS NOT COVERED: Improper installation, delivery or maintenance, may be used as excuse not to send someone out to adjust the doors. I will call customer service anyway after it has been in operation for about two months, who knows they may send someone.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com