Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Average customer rating
3.7
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
185
4 Stars
103
3 Stars
57
2 Stars
52
1 Star
53
65%of customers recommend this product.
(
262 out of
405)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Customer Rating
3
Disappointing
on October 30, 2021
Posted by: can10
from Baltimore, MD
I recently replaced my previous GE refrigerator, which I had for 22 years and never had a problem. This new refrigerator's design is not nearly as good, as the top shelf is limited in height by the light fixture and controls running from the back to the front. The shelves in the door are not as wide. The freezer door just started squeaking very loudly every time it is opened. I am very disappointed with this product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hello. We appreciate you submitting your feedback on this model, as well as your many years as a loyal GE consumer. We truly hate to hear you aren't satisfied with your new top-freezer refrigerator, and know this may have caused inconvenience.
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not for everyone
on February 20, 2022
Posted by: Wahoo1027
from Cleveland, OH
The refrigerator has a top shelf that you cannot put tall items on. It is the biggest drawback of the product.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 22, 2022
Hi, Thanks for taking a few moments to post your review! We're sorry for any inconvenience with not being able to place tall items on the top shelf. We can imagine how disappointing this is, and we'll make sure your concerns are shared with our refrigerator design team. Thanks for being a part of our GE Appliances family! Wishing you well. – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor temperature control
on August 31, 2022
Posted by: Fenwickgirl
from Selbyville De
I am very disappointed with this product.. The freezer is hard to regulate. When you get the right temperature in the refrigerator it's not cold enough in the freezer or Vin the freezer or vice versa. I will never buy another one that doesn't have dual thermostats that's. And then to make matters worse every time I close the refrigerator door the freezer door pops open a little. I end up throwing out ice cream and things that get too soft because warm air is seeping in
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, September 1, 2022
Hello- Thank you for writing a review on your new refrigerator. We understand your concern and thank you for giving us a chance to assist. We apologize for any inconvenience. If your ice cream is too soft, you may need to experiment to determine the best temperature control setting. Take a look at page 5 of your owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000636-1.pdf&_ga=2.163922551.976168909.1661861335-232824690.1658952658 The coldest location is at the rear of the freezer. We are very sorry that you do not like the single thermostat and will make sure to pass your feedback on to our design team.
We understand the issue you are having with your doors is frustrating as well, we recommend contacting a GE Service Tech, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Please let us know if we can be any further assistance. - Krystal@GEA
We understand the issue you are having with your doors is frustrating as well, we recommend contacting a GE Service Tech, you can call 1-800-432-2737 or schedule online at:: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! Please let us know if we can be any further assistance. - Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Shelf height is too short
on January 26, 2023
Posted by: Dyfair
from Omaha Ne
I can’t stand a bottle of wine on my top shelf. If I lower the shelf I can’t even fit a carton of eggs. The ice maker is slow as molasses. I don’t like this fridge that the builders chose.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy GE Appliances, January 27, 2023
Hello - Thank you so much for taking a moment to leave a review. We hope you've been doing well.
We are really sorry that this model hasn't exceeded your expectations and you are having space issues. We know everyone has different storage needs and options. We also apologize about the slow ice production. This is definitely something we are going to forward over to our product team to review, your feedback is extremely helpful.
You can also take a look at this support article that goes over some common causes for slow ice production, we think it might help out a little. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Stay safe.
Jonathon@GEA
We are really sorry that this model hasn't exceeded your expectations and you are having space issues. We know everyone has different storage needs and options. We also apologize about the slow ice production. This is definitely something we are going to forward over to our product team to review, your feedback is extremely helpful.
You can also take a look at this support article that goes over some common causes for slow ice production, we think it might help out a little. Here is the link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17763
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad ice maker and horrible buzz
on March 3, 2024
Posted by: My4kids
from Moorpark ca
The ice maker went out and it makes a terrible buzzing noise and I’ve only had it for 2 years
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Kacie@GEAppliances, GE_Appliances, March 5, 2024
Oh no! This is not the experience we want you to have with your refrigerator, and we'd love the opportunity to help you. We've reached out to you via email to gather some additional information and we look forward to speaking with you at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst refrigerator/ freezer out there by far
on May 20, 2024
Posted by: JJz99785
The freezer has door has never shut tightly, even after having the repair man out. It has ner kept an even freezing temperature. It is loud. My ice was always sweaty and at the 3 yr mark compressor is going out.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 21, 2024
We definitely would like to assist you with this refrigerator, and we recommend scheduling another service appointment with one of our certified technicians to get this temperature issue properly diagnosed as well as the freezer door.You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
No space to use top shelf with control panel there
on May 8, 2025
Posted by: Deedee000000000
Space in refrigerator is limited on first shelf due to temperature control right in the middle
Response from geappliances.comBy Jonathon, GE_Appliances, May 9, 2025
We will be passing your comments about the space of the shelf over to our product team to review. This allows us to look for potential improvements we can add for future models. Thanks again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on October 6, 2025
Posted by: Yolanda78
[This review was collected as part of a promotion.] Love the space it haves big storage bins there is always ice in the bucket it’s freeze very fast better than my big refrigerator that I have before great store shelves deep space I am very happy with my refrigerator
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com