Customer reviews from geappliances.com
GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Average customer rating
3.7
(450 Reviews)
Rating breakdown 450 reviews
5 Stars
185
4 Stars
103
3 Stars
57
2 Stars
52
1 Star
53
65%of customers recommend this product.
(
262 out of
405)
Customer Reviews for GE - 21.2 Cu. Ft. Top-Freezer Refrigerator - Slate
Customer Rating
2
Doors on refrigerator Do NOT CLOSE Correct
on October 31, 2021
Posted by: Cal1960
from New York NY
Not happy at all Doors don’t close correctly this is the second one was delivered first one icemaker didn’t work and it would freeze the eggs very very unhappy
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hello. We appreciate you reaching out to us about your concern. We truly hate to hear the doors aren't closing correctly, especially as you also had an issue with the icemaker and freezing with your first unit. We know this would be frustrating.
You might want to make sure nothing is preventing the door from shutting properly, including any bins that aren’t fully closed. You may also want to check that the refrigerator has been properly leveled, to ensure the door is able to shut properly. We also have an article on our website with more details and troubleshooting information linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18947 .
We hope those troubleshooting details may be helpful. If needed, our service department is available at 1-800-432-2737 and would be glad to offer assistance. We will also be informing our Design team of the trouble you've had with the door; we value your insight, as we always want to be aware of any potential issues. If you have any other questions or concerns, we're glad to offer assistance any time. -Sarah@GEA
You might want to make sure nothing is preventing the door from shutting properly, including any bins that aren’t fully closed. You may also want to check that the refrigerator has been properly leveled, to ensure the door is able to shut properly. We also have an article on our website with more details and troubleshooting information linked here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18947 .
We hope those troubleshooting details may be helpful. If needed, our service department is available at 1-800-432-2737 and would be glad to offer assistance. We will also be informing our Design team of the trouble you've had with the door; we value your insight, as we always want to be aware of any potential issues. If you have any other questions or concerns, we're glad to offer assistance any time. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointing
on October 30, 2021
Posted by: can10
from Baltimore, MD
I recently replaced my previous GE refrigerator, which I had for 22 years and never had a problem. This new refrigerator's design is not nearly as good, as the top shelf is limited in height by the light fixture and controls running from the back to the front. The shelves in the door are not as wide. The freezer door just started squeaking very loudly every time it is opened. I am very disappointed with this product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 2, 2021
Hello. We appreciate you submitting your feedback on this model, as well as your many years as a loyal GE consumer. We truly hate to hear you aren't satisfied with your new top-freezer refrigerator, and know this may have caused inconvenience.
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Your feedback regarding the lack of top shelf height, the width of the shelves in the door and the freezer door squeaking will be sent to our Refrigerator Design team for future review and consideration. We truly value your insights, as we want to be sure we're aware of any possible areas of concern.
For the issue with your freezer door squeaking, you may be able to eliminate that by lubricating the top and bottom hinges with oil, then working the door back and forth until the squeak is gone. The oils we would recommend would be paraffin wax (which can be used on the door gaskets as well), petroleum jelly (which can also be used for hinges, gaskets or drawers/bins), or mineral oil (which can be used anywhere on the refrigerator). We hope this information may be helpful in resolving the squeak.
Going forward, we will strive to earn back your faith in our brand. If you have any other questions or concerns, we are always happy to offer assistance. Thanks for being part of our GE Family! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect size for a couple
on October 18, 2021
Posted by: PJ574
from Georgia
We love the size, look, icemaker, deep door storage areas and plenty of storage bins for vegetables and meat.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Less Energy and enough space
on October 15, 2021
Posted by: mojan
the price if affordable and the space is pretty good, I like the energy star rated for this.
Features
3
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect size
on September 28, 2021
Posted by: boohawk
from Atlanta, GA
We search multiple stores and locations to find this unit. Perfect size and meet all our needs.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
A good replacement
on September 27, 2021
Posted by: EddieMR
from New York
I bought this fridge as a replacement for a Frigidaire stainless steel fridge that was installed 20 years ago. The configuration of the GE is different than the Frigidaire. Its freezer is larger but at the expense of Fridge space. Also, the cold cut/cheese drawer is very shallow and the shelves in the GE are not really adjustable. The GE has much larger door shelves that hold gallon containers. Many have complained about the GE noise level, but that did
not bother me at all. The freezer does not have a light, that is something that should be addressed considering the price point of this fridge.
not bother me at all. The freezer does not have a light, that is something that should be addressed considering the price point of this fridge.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk. Buy a whirlpool.
on September 27, 2021
Posted by: Joshfarmall
from Nebraska
Gets really hot on outside. Ice maker doesnt make ice. contacted GE about it. Told them im not satisfied and it needs fixed. They acted like its not their problem. My house is full of whirlpool appliances. Never had a single issue with any of them. Buy american made. Dont waste your money on GE’s chinese made junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Olga@GEA, GE_Appliances, September 28, 2021
Hello - Thanks for your review. We are sorry to hear of the issues with your refrigerator. We also would like to apologize for any poor customer service that you've experienced, this isn't what we want for our consumers. We'll be happy to look into this further for you. We will send you an email requesting additional information.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots is space in fridge and freezer.
on September 14, 2021
Posted by: Imul
from Absecon, NJ
Wish doors shut more snugly. Otherwise perfect product!
Written by a customer while visiting geappliances.com