Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Apple iPhone 7 - Yellow/Clear/Rose
Average customer rating
4.5
(209 Reviews)
Rating breakdown 209 reviews
5 Stars
148
4 Stars
33
3 Stars
12
2 Stars
9
1 Star
7
89%of customers recommend this product.
(
178 out of
201)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Apple iPhone 7 - Yellow/Clear/Rose
Customer Rating
1
Not what it looks like online - exchange refused
on April 6, 2018
Posted by: JJPP
Verified Purchase:Yes
I bought the confetti clear symmetry case. When it arrived it was covered in glitter, which was not in the description of the product online. I called otterbox to try and exchange and they refused to exchange or allow me to return.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 6, 2018
Hey there JJPP,
We sincerely apologize that this Symmetry clear series wasn't exactly what you expected! While we do our absolute best to display the most accurate representations of our cases on the website, unfortunately certain things can sometimes get lost in translation, so to speak, due to different monitors and screens. Although we do have a 30-day return policy, our records show that the total amount for this original order was $0, which means that we are unable to process a monetary refund. That being said, we're happy to continue exploring options with you, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly see what they can do!
Regards,
OtterBox Customer Service Team
We sincerely apologize that this Symmetry clear series wasn't exactly what you expected! While we do our absolute best to display the most accurate representations of our cases on the website, unfortunately certain things can sometimes get lost in translation, so to speak, due to different monitors and screens. Although we do have a 30-day return policy, our records show that the total amount for this original order was $0, which means that we are unable to process a monetary refund. That being said, we're happy to continue exploring options with you, so please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly see what they can do!
Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: dodgeboy426
Verified Purchase:Yes
i bought it because i love otterbox and anything marvel but the glow in dark i though ooo thats gonna be awesome. its a lil bit of a let down doesnt not glow very bright at all if it glows i want it to pop and glow like the pictures shown thats why i give it a 3
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 25, 2018
Hey there dodgeboy426,
We're happy to see that this case combines two of your interests: OtterBox and Marvel! Our apologies that the glow-in-the-dark feature isn't entirely meeting your expectations, and we would suggest exposing the case exterior to as much direct light as possible before taking it into a dark environment. This can really help the design to pop!
If you run into any further questions, please feel welcome to call our superhero Otters at 1-855-688-7269. They'll always fly in for the rescue!
Best,
OtterBox Customer Service Team
We're happy to see that this case combines two of your interests: OtterBox and Marvel! Our apologies that the glow-in-the-dark feature isn't entirely meeting your expectations, and we would suggest exposing the case exterior to as much direct light as possible before taking it into a dark environment. This can really help the design to pop!
If you run into any further questions, please feel welcome to call our superhero Otters at 1-855-688-7269. They'll always fly in for the rescue!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Picture not a good respresentation
on April 1, 2017
Posted by: CC123
I just received this case and may not keep it. The polka dots are not as shown . There is a shadow effect behind each one. Just wish the online picture was better.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Ileancas03
Verified Purchase:Yes
Is a perfect cover I always use otter box getting it from Tmobile but this design is amazing
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Marys
Verified Purchase:Yes
My daughter picked it out and says she likes it so far because it is not bulky but cute
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, July 16, 2018
Dear Marys,
We're so glad to hear that this Symmetry series found its happy ending with your daughter! Should you run into any future villains, please feel free to call our Otter knights in shining armor at 1-855-688-7269. They'll always ride in to save the day!
Cheers,
OtterBox Customer Service Team
We're so glad to hear that this Symmetry series found its happy ending with your daughter! Should you run into any future villains, please feel free to call our Otter knights in shining armor at 1-855-688-7269. They'll always ride in to save the day!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Emily
Verified Purchase:Yes
It hurts to talk when you're holding it in your hand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 27, 2018
Dear Emily,
Although we think our Symmetry styles are pretty sharp, we apologize that this particular case seems a little rougher than usual! Our awesome Otters would love to smooth things over with a warranty claim, so please feel welcome to give them a ring at 1-855-688-7269. They'll send you a sleek new replacement case in practically no time at all!
Warmly,
OtterBox Customer Service Team
Although we think our Symmetry styles are pretty sharp, we apologize that this particular case seems a little rougher than usual! Our awesome Otters would love to smooth things over with a warranty claim, so please feel welcome to give them a ring at 1-855-688-7269. They'll send you a sleek new replacement case in practically no time at all!
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
On the Marvel Average Iron Man case for a IPhone 8
on June 8, 2018
Posted by: TherealKT
Verified Purchase:Yes
I got this case two weeks ago and it doesn’t even glow in the dark like you said false advertisement period
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, June 8, 2018
Hey there TherealKT,
We're truly sorry to hear that this Symmetry series is having trouble finding the light! In order for the glow-in-the-dark feature to work, we recommend exposing the case exterior to as much direct light as possible, and then taking it into an almost pitch-black environment. This should really make the design pop! If you continue to experience problems, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
We're truly sorry to hear that this Symmetry series is having trouble finding the light! In order for the glow-in-the-dark feature to work, we recommend exposing the case exterior to as much direct light as possible, and then taking it into an almost pitch-black environment. This should really make the design pop! If you continue to experience problems, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: brimoreno
Verified Purchase:Yes
i bought this thinking i was buying/getting the symmetry series clear graphics case but ended up getting a polkadotted case. OTHER THAN THAT, i absolutely love my otter box. i believe they 110% work and safe you big!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2018
Hey brimoreno!
Thanks for the OtterBox love! We apologize that there was some sort of mix-up with your order, and if you'd like, our friendly Otters would very much like to sort things out. Just give them a ring at 1-855-688-7269, and they'll be happy to help!
Cheers,
OtterBox Customer Service Team
Thanks for the OtterBox love! We apologize that there was some sort of mix-up with your order, and if you'd like, our friendly Otters would very much like to sort things out. Just give them a ring at 1-855-688-7269, and they'll be happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com