Customer reviews from Samsung US
Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Average customer rating
3.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
8
4 Stars
7
3 Stars
2
2 Stars
4
1 Star
5
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Samsung - 36 inches - Externally Vented & Recirculating - Under cabinet Range Hood - Stainless Steel
Customer Rating
3
Nice looking
on November 12, 2020
Posted by: Jimmyb
from Tazewell, Tennessee
[This review was collected as part of a promotion.] We like the hood however, high low switch is reversed.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, November 13, 2020
Thank you for your feedback, Jimmyb. We value your opinion here at Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Hood not compatible with range.
on January 27, 2021
Posted by: Todd
from Santa Fe, NM
the concept is great, but there is no listing of compatibility with certain ranges. my range has blue tooth, but won't connect to allow use of all of the features. that was the reason that i shelled out the money for the very expensive hood. i am going to push for an exchange of the range, or a complete refund.
very bad deal from samsung!
very bad deal from samsung!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, January 28, 2021
Thank you for sharing your feedback. This is an important concern that you bring attention to. Your feedback and opinion are important to us in order to make quality products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Hood!
on September 17, 2021
Posted by: Los469
from Queens, NY
[This review was collected as part of a promotion.] I bought this about 3 months ago. I think it does what it's supposed to do. Only issue I have is that it is a little loud
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance
on November 1, 2021
Posted by: Ritt
from Ca
[This review was collected as part of a promotion.] Better than expected. No more smoke alarms going off when searing on the range.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 17, 2021
Thank you for sharing this review with us. The performance is key to betting our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great
on November 1, 2021
Posted by: Charles
from Laurel Maryland
[This review was collected as part of a promotion.] It looks and works great I only wish it would pair with the new stove.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 23, 2021
Thank you for being a Samsung customer. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Boost exhaust fan
on January 3, 2022
Posted by: Flow
from Dudley, NC
[This review was collected as part of a promotion.] I bought it because of the Bluetooth feature, but I didn’t know that that feature only works with a Bluetooth stove.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Bluetooth Pairing
on January 14, 2023
Posted by: Gini
from Beaumont, Texas
[This review was collected as part of a promotion.] I am still struggling to get my hood paired with my cooktop. I called Samsung and they could not help. The hood has good features, just very disappointed in the pairing connectivity.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, January 19, 2023
Having the hood and cooktop paired is a great way to maximize the capability of the hood, Gini. Let us go ahead and help you maximize the potential of your appliance.
This appliance has a feature that allows you to pair compatible Samsung cooktops and your hood via Bluetooth. After you enable this function and pair your hood and a compatible cooktop, the hood fan will automatically come on at Low speed when you turn on a cooktop element. The hood fan will also shut off automatically when you turn off the cooktop elements.
Please see the user manual for more details.
Cooktop and Range Hood Connectivity on page 12
https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145359341) to help our team pull up your information when you message us.
Have a great day.
^Charles
This appliance has a feature that allows you to pair compatible Samsung cooktops and your hood via Bluetooth. After you enable this function and pair your hood and a compatible cooktop, the hood fan will automatically come on at Low speed when you turn on a cooktop element. The hood fan will also shut off automatically when you turn off the cooktop elements.
Please see the user manual for more details.
Cooktop and Range Hood Connectivity on page 12
https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145359341) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Bluetooth Connectivity
on January 17, 2023
Posted by: gini
from Beaumont, Texas
[This review was collected as part of a promotion.] This seems to work very well but the bluetooth connectivity to my cooktop is very poor. I called Samsung and they could not help. Thank goodness for the Geek Squad. they finally got it to connect but it has lost connection again.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Camille , Samsung Care, January 23, 2023
Using the range hood to its fullest is everything we want to ensure that your unit works as it should, Gini. Let's get the information you need.
If you have the correct model of the hood to go with your Bluetooth-enabled cooktop or range, you can pair them together to enable a couple of features. Please check this link for details.
Range hood will not pair with cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
With the ever-growing number of smart devices and appliances in your home, you need a way to keep up with them all. Please check this link for details.
Add and manage devices and appliances in SmartThings
https://www.samsung.com/us/support/answer/ANS00078853/
Please check this link to your user manual for details. Turn to page 12.
https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145371859) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
If you have the correct model of the hood to go with your Bluetooth-enabled cooktop or range, you can pair them together to enable a couple of features. Please check this link for details.
Range hood will not pair with cooktop or range
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
With the ever-growing number of smart devices and appliances in your home, you need a way to keep up with them all. Please check this link for details.
Add and manage devices and appliances in SmartThings
https://www.samsung.com/us/support/answer/ANS00078853/
Please check this link to your user manual for details. Turn to page 12.
https://downloadcenter.samsung.com/content/UM/202005/20200507090208448/NK30N7000UG_AA_LIB0139973A.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145371859) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US