Customer reviews from harmanaudio.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
3.6
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
9
4 Stars
6
3 Stars
1
2 Stars
3
1 Star
4
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
4
Amazing Sound, but what's that popping?
on September 2, 2019
Posted by: Eddy
from Abilene,Tx
Giving this 4 stars simply because it's been an amazing soundbar. I've had it a little over a year and it was a huge step up from my previous Vizio soundbar. Movies, as well as music sound incredible throughout the house with this bad boy. Being able to have the surround experience wirelessly is also amazing. Super rich bass and crystal clear audio, it honestly couldn't get much better for the price. But then something happened... I started experiencing loud popping noises from my bass while watching content. My sub levels have never been extremely high, always around 10-13, so you can understand my confusion as to why this is happening. It's incredibly distracting and for the product to be a couple months over a year old is incredibly discouraging. Maybe I've gotten a faulty sub, and this is a rare occurrence, but it's definitely something worth mentioning for future buyers.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
1
Wifi interference with system
on April 1, 2021
Posted by: Frustrating
from PA
The JBL system uses the same frequency as a common router will. This product will exhibit major interference due to this fact. The satellite speakers drop out and the subwoofer cracks and pops. If you have a mesh wifi system or even a router that is closer than 20’ from the spud system DO NOT BUY THIS as you’ll be very disappointed. JBL only offers the solution of (move your surround or router farther that 20’ from one another). Well if you have quality mesh point wifi that literally is not possible.
JBL you need to disclose this upfront rather than people scrambling for solutions.
Disappointed after years of enjoying their products.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy JBL, Customer Support, April 3, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 didn't meet your expectations due to wireless connection issues. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting harmanaudio.com
Customer Rating
3
Great Sound When It Works
on December 4, 2017
Posted by: aaustintris
from Austin, TX, United States
This soundbar came with NO instructions other than a quick set up guide and the legal booklets. When it works, it sounds pretty good but it constantly mutes without any mute button being pressed, it goes off and on at seemingly random times and I've yet to be able to sync my phone to it. I'm sure these problems could all be fixed or at least understood if I had an instruction booklet but there isn't one and I don't find one online. We bought it because the satellite speakers have no power cords so we will most likely keep it. Without that feature, it would be going back. Really, for that amount of money Harmon can't post instructions on line?
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Zoe at Customer Service, Customer Support, December 7, 2017
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I can see that you've already submitted a case with us. Someone from our Customer Service Representatives will contact you for further assistance. Please reply to their communication should you need anything additional.
Written by a customer while visiting harmanaudio.com
Customer Rating
2
Doesn't work as expected?
on January 1, 2018
Posted by: JBLTester
from Novi, MI, United States
Basically there are 2 issues with this sound bar.
1) Wireless speakers won't connect back from power OFF to ON if the power is OFF more than 30 mins. It would be really good if they connect back automatically upon power ON every time.
2) During charging wireless speakers using USB cable, connect button on wireless speakers doesn't work.
2) During charging wireless speakers using USB cable, connect button on wireless speakers doesn't work.
No, I would not recommend this to a friend.
Response from harmanaudio.comBy Mario at Customer Service, Customer Support, January 5, 2018
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly to help you with your issue. Please submit a case request at https://www.harmanaudio.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
JBL 5.1 produces great sound and bass
on February 9, 2018
Posted by: calcb
from Atlanta
I enjoy great bass and this 10-inch sub delivers. Wish it had a EQ but the preset settings work well enough.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
1
on December 19, 2018
Posted by: Ariel
Bought this about a moth ago and keep having problems with it
Response from harmanaudio.comBy Rhae, Customer Support, December 30, 2018
Thanks for reaching out, our apologies for the inconvenience and delay in response.
We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Great product sounds great
on December 22, 2018
Posted by: Jsjahonda
from Brooklyn ny
Going on a month and I love it. It is one of a kind .
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com
Customer Rating
5
Super System
on September 12, 2019
Posted by: Trac2
from North Carolina
This is one super system...unbelievable sound and quality....Highly recommend to all.
I would recommend this to a friend!
Written by a customer while visiting harmanaudio.com