Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
1
DO NOT BUY
on July 17, 2021
Posted by: Bad product
from Iowa
Literally the worst product ever. The side speakers cut in and out, messes up your wifi, the Subwoofer cannot handle the power going to it and makes rumbling sounds.DO NOT BUY!!!!!
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
DO NOT UPGRADE 5.1 BAR
on July 17, 2021
Posted by: Anonymous
from Uruguay
I bought this bar 2 years ago, hdmi arc never worked properly, but with the optical cable it did. After doing the upgrade (wich i successfully install it) the woofer sounds like it's broken, and the sourround speaker sound cuts every 1 or 2 seconds. I contacted the support team and no answer, I think you can't make a downgrade, so be careful, or you would finish with a damage home theater.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
So far, so good!
on July 11, 2021
Posted by: jyhaze
from Rocky Mount, NC
Great I should say. Got everything set up and man it does pump some good sound. Was sorta worried about purchasing a refurbished unit, but all is good. There was a little trouble getting the surround sound speakers set up, but was able to overcome it. Trick is, make sure they are all kinda even with one another, like the height from the floor. Also, make sure they both have line of sight with the thing that calibrates them, forgot what it's called. Didn't get it to work at first, until I made sure the surround sound speakers and calibration device were all lined up an could see each other, meaning, nothing blocking or in front of any one thing. The wireless surround works great, just plug them back up when you are done. The subwoofer really has some thumping sound. I am very pleased with them so far.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Two years later and lots of use...exceptional!!
on July 3, 2021
Posted by: JPCV
from Spokane, WA
I've had no issues whatsoever. The soundbar is connected to my projector and PS4/PS5 -- and it has worked flawlessly for nearly two years now. Wireless satellites create fully immersive surround every time. AMAZING product. Thanks, JBL!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Posted by: Mike223
Verified Purchase:Yes
Could have better midrange, but otherwise fantastic!
Written by a customer while visiting jbl.com
Customer Rating
5
Ka'Boooom!! That's the sound in the room!
on June 27, 2021
Posted by: Teve
from South Jersey
Bought this roughly a month ago, and was a lil skeptical because some reviews had problems. I have to say, IT'S LIKE WHOA!!! The set up went well, everything hooked up, despite a lil confusion on my part, and....Done! I have watched streaming, and blu-ray movies with this soundbar, and man it blew away the 13yr old Sony surround I had, which still sounds good. Needless to say I got rid of the 6 speaker set, and the stands. Now I put the 2 surround speakers on the edge of my couch, and I am at the movies. Star Trek, Godzilla, Solo, so many movies sound sooooooo freaking good on this thing, all I need is an IMAX screen, and I am set! Hopefully no problems in the future, I've had enough of those recently with the ORANGE home store, ugh. I will highly recommend this system, BIG TIME!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
No power to my soundbar
on June 25, 2021
Posted by: Jeffj0610
from Florida
Soundbar won’t get power today . I have had it for about a year and a half.
When spending this much I would not expect to have to by something new so soon. Very disappointed. I hope you guys can help me out.
When spending this much I would not expect to have to by something new so soon. Very disappointed. I hope you guys can help me out.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 27, 2021
Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issue/s you're experiencing with our JBL Bar 5.1. Please contact customer service at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Posted by: Best
from New York
Verified Purchase:Yes
I love the sound quality this system puts out and the detachable speakers are great.
I would recommend this to a friend!
Written by a customer while visiting jbl.com