Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
1
The sub just blew up
on June 20, 2023
Posted by: JBLguy111
Ive had it for 3 weeks, maybe used it 10 times, the sub just blew. If you stand by your product and swap it for me, I'l change to 5 but for now you get 1.
By Customer Support, June 21, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
4
Very happy with my purchase!
on June 20, 2023
Posted by: Dom27
from Pittsburgh, PA
Very good sound coming from this thing. The surround effect works very well even with the speakers attached - up to about 10-12 feet away or so.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound!
on June 19, 2023
Posted by: Jl13961396
Awesome sound! Definitely would recommend to anyone looking for a soundbar.
Written by a customer while visiting jbl.com
Customer Rating
5
Love this sound bar
on June 19, 2023
Posted by: Y2kghost
from Tulsa ok
Great sound quality. I absolutely love that the satellite speakers are truly wireless. The best sound bar I have ever bought.
Written by a customer while visiting jbl.com
Customer Rating
4
Sounds great but may be interfering with WIFI?
on June 18, 2023
Posted by: CECrowley
from DFW, Texas
It really improves the sound of my television and I like the Bluetooth option to play my playlist from my phone. The WIFI has been acting up since installing the sound bar and subwoofer. I currently have the sound bar and subwoofer unplugged from power to see if things go back to normal and the WIFI is working fine. So no to figure out how to use the ne sound system without breaking the WIFI.
Written by a customer while visiting jbl.com
Customer Rating
4
Great system when you move often
on June 15, 2023
Posted by: Dave 13
from TX
I bought this product to get a portable surround sound system. We move frequently and didn't want to deal with the wiring required each time we get a new house. This system made that super easy. The sound quality is great. The only part I am struggling with is pairing the style (movie vs. speech vs. music) to make it worthwhile using streaming services. I'm not sure if it is a streaming issue or a speaker issue, but it isn't always super clear. Overall, great purchase and I recommend.
Written by a customer while visiting jbl.com
Customer Rating
5
Great performance with simple, fast installation.
on June 13, 2023
Posted by: Corwin
The JBL sound bar adds excellent audio to our television and I really enjoy the Bluetooth mode for listening to my phone playlist. I had a 7.1 system that we disassembled when we rearranged the room some time ago and I just never got around to rerouting all of the speaker wires, mounting speakers, etc. This system connects and mounts very quickly and in my opinion, rivals my old system. It resurrects the discussions between my wife and me about how much is too much bass but with this system, I can adjust it very quickly with the remote. The 7.1 system was all about speaker placement, this system is smarter at producing believable surround sound with two satellite speakers and a subwoofer.
Written by a customer while visiting jbl.com
Customer Rating
1
Wireless speakers/woofer eventually don't connect
on October 20, 2022
Posted by: SiberianTitan
Bought a few years ago. Had to get replacement due to loss of connectivity to subwoofer (reconnecting/pairing procedure did not work). Replacement unit lasted a year and a half before doing the exact same. Out of warranty and only offered 20% off new system. System sounded good while it lasted, but it didn't really last due to wireless devices. Weird thing is, you can still bluetooth pair your phone to it...
By Customer Support, October 21, 2022
We're here to help with your JBL Bar 5.1. To pair the soundbar and subwoofer, press and hold the pairing button on the back of the subwoofer until the LED turns flashing white. To enter the subwoofer pairing mode on the soundbar, press and hold the Bass button on the remote control for more than five seconds. Then, press the Volume down (-) on the remote control. The panel on the soundbar will show it is "PAIRING" once the subwoofer is ready for pairing. It will show "CONNECTED" once the subwoofer is connected. You may reach out to our authorized service center for further assistance with your unit since it is beyond warranty: https://support.harmanaudio.com/us/en/product-support/service-center-locator.html
Written by a customer while visiting jbl.com