Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
1
Great when it works
on January 23, 2021
Posted by: Chris8585
from Allentown, PA
For the price, there are way too many inconsistent l subwoofer popping and wireless speakers loose connection way to much.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, January 26, 2021
We'd like to work with you directly to try some steps with the connectivity and audio issues you're having with our JBL Bar 5.1. Please note that the wireless connection between the soundbar, surround speakers, and wireless subwoofers use Bluetooth technology. It's always recommended that there be a clear line of sight between the connected devices to ensure a stable connection. If you need more help, please contact our Customer Support here: https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
1
Extremely Disappointing
on January 28, 2021
Posted by: Fred5615
from Bridgewater, NJ
Knowing the reputation of JBL and the features of the Bar 5.1I was excited to purchase the product. I was very happy with the purchase but only for a short period of time. Shortly after the purchase the unit frequently stops working and I have to unplug it for a period of time. The support team told me to remove it from the surge protector and plug it directly into the wall so it gets sufficient power. First, I have never come across any electronics that were negatively impacted by a surge protector. Second, the unit is now exposed to potential surges which may cause it to fail. I'm sure I'll be told that a problem like this is not covered. Third, my LED TV and cable box are plugged into the surge protector without issue. No electronic product should that sensitive to power levels. Extremely disappointed that I spent so much money for this kind of performance.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, January 30, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Average
on September 27, 2021
Posted by: JaxR
Good powerful bass for movies, terrible for music. Very tinny sound with no mid range. Voices on TV shows and music is also sub par. Even just a simple manual EQ could possibly help, but unfortunately nothing except the 4 or 5 pre-set EQs :'( @JBL Please consider balancing the sound in a future update or provide a manual EQ
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, September 27, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Great value
on February 17, 2018
Posted by: mcore35
from CA
Excellent value. Good sound, especially the sub. Quality construction and form factor. Doesn't support the ultra high end audio codecs but sound quality is still impressive. Leaving the surrounds attached to the bar doesn't add a ton to the sound stage but for convenience it's helpful to have them functional even when not used as dedicated surrounds.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
No contractor needed
on December 20, 2018
Posted by: Dave570
from Boise, ID
Sounds incredible just moving the rear channel from the front to the back is great. Not having dudes in my attic disturbing the blown in insulation made my decision.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on September 24, 2019
Posted by: Nubbs
from Maryville mo
I real enjoy the sound and the speed of delivery was excellent
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Bar 5.1
on December 17, 2019
Posted by: SirGregory
from San Tan Valley, AZ
We downsized and love JBL Bar 5.1. We used to have a 7 speaker and 2 subwoofer JBL surround sound system. This can not compare yet for our space it does the job. Love the detachable satellite speakers for sports and movies. I know some have critiqued too much bass and not enough mid range. Just decrease The volume on subwoofer and surround and mid range comes out. Love the Bluetooth and Alexa compatibility. Worth the price.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Sound
on February 7, 2020
Posted by: Que2
from Atlanta
I bought the system one week ago mind blowing! Sound is on another level,well worth the money.
I would recommend this to a friend!
Written by a customer while visiting jbl.com