Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
1
Buyer beware this item
on November 25, 2023
Posted by: scrill4real
Had it for a while then things went horribly bad. It has a static like hum when you hear treble in voices and the woofer sounds like a rumble in the next room that is pretty near constant. It's very frustrating, I want to replace it but it was pretty costly for such a short lifespan. Everything seemed to start right around the end of any warranty and return window.... I wouldn't ever buy again and I have lots of JBL products that I use almost every day for years.
By Customer Support, November 26, 2023
Thank you for your feedback. We're here to help with your JBL Bar 5.1. We understand that it didn't meet your expectations. We're always looking for ways to improve. Please contact our customer support so we can work with you directly and sort out the issue with your unit.
Written by a customer while visiting jbl.com
Customer Rating
5
HEAR YE HEAR YE
on November 30, 2023
Posted by: FREETHINKERONE
As advertised, as promoted,
HEAR THIS! this is all that JBL says it is and more.
Written by a customer while visiting jbl.com
Customer Rating
1
Great idea, bad execution
on December 1, 2023
Posted by: NotInterested
Wireless only satellite speakers that die after about 3 hours of use with no option to power them. Incapable of passing through 4k HDMI without over heating. You have to cycle through all inputs even if yiuvonly use two of them. Ohhh and the calibration tool for the satellite speakers doesn't work. This has been a pretty bad experience so far.
Response from jbl.comBy Customer Support, December 1, 2023
Thanks for bringing this to our attention. Each wireless surround speaker of our JBL Bar 5.1 features 10 hours of playtime. after a full charge. You can also charge it via the USB connector, located on the bottom of the speaker. To continue providing you with proper troubleshooting steps, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Best sound bar ever!
on December 5, 2023
Posted by: cc55
I couldn't be happier with my recent purchase of the 501 sound bar with detachable speakers. This is my second JBL sound bar, so I knew the sound would be good, and this was an upgrade from my last one, which was a 201. As a "baby boomer" who remembers the good old days of component stereo systems, the quality of sound and richness of the bass reminds me of those old days. The detachable speaker option is wonderful and I love having surround sound. But the best part may have been the price! When I went to your website and found my system on sale for 43% off, I actually thought you'd made a mistake, and ordered as quickly as I could before you discovered what you'd done!! Absolutely incredible value on such a high quality system. Rest assured I'm singing the praises of my new sound bar to anybody who will listen! Merry Christmas to me!!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing sound
on December 13, 2023
Posted by: Snow0160
Really great speakers. I can see why JBL went in this direction
Written by a customer while visiting jbl.com
Customer Rating
3
Could be better
on December 14, 2023
Posted by: Mike677
Needs more power in the small speakers and better remote
Response from jbl.comBy Customer Support, December 15, 2023
Thanks for your feedback. We're always looking for ways to improve. If you need assistance with your JBL Bar 5.1, you may contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
3
Sounds Great....but
on December 15, 2023
Posted by: Zach D
from Winfield,MO
I bought this system to go in our new camper for those movie nights when it's raining or cold out. The system is easy to set up and sounds amazing. The surround sound makes movies come to life. I think the favorite part is the deep bass from the 10" sub. The only reason I'm not giving it 5 stars is because one of the small surround sound speakers will not charge on its dock while the system is off. This makes it inconvenient since I have to remember to plug that speaker into a wall wart to charge it up before enjoying movie time.
By Customer Support, December 16, 2023
The satellite speakers of the JBL Bar 5.1 will start charging once the soundbar switches to standby mode. After the soundbar powers on by pressing the power button on the soundbar or the remote control, the satellite speakers will stop charging. If you need more help, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Great options.
on December 15, 2023
Posted by: JustinR
Bought this on cyber money. Sounds great and like the movable speakers. I wish the subwoofer would pick up Bluetooth with a little more distance since it’s in a large open room. Overall great product.
Written by a customer while visiting jbl.com