Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
5
Slammin bass
on July 10, 2023
Posted by: Andy Man
from Fort Herkimer , NY
I bought this in june 2023 and love it, I love the wireless speakers they sound so crisp and clear and the bass is incredible. Love this unit, LOVE IT
Written by a customer while visiting jbl.com
Customer Rating
4
Surprised by JBL 5.1 (detachable rear speakers)
on July 17, 2023
Posted by: Cajunut
I have used JBL speakers over 25 years and have been thrilled with them. Several years ago, when I tried a soundbar (not JBL), I was not happy at all with the idea of soundbars. Three months ago I decided to give this JBL 5.1 Soundbar (detachable rear surround speakers and subwoofer) a try. Only disappointment was insufficient manual - to connect it to a receiver that has 2 great JBL front speakers. So, we have been using it standalone, solely hooked to the TV so far and I have not been disappointed with the theatrical surround sound and its excellent subwoofer when watching movies. Playing music via Bluetooth connection from a device (phone or tablet) has been very pleasing as well. It has been great for our home theater space.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sounds
on July 18, 2023
Posted by: Budman80
from Missouri
Have tried several different sound bars and this one by far has out performed the others. The sounds are incredible. So glad decided to give Harman Audio / JBL a try.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 12, 2023
Posted by: Diversmother
Great sound easy set up highly recommend love the detachable speakers from sound bar.
Written by a customer while visiting jbl.com
Customer Rating
3
JBL 5.1 sound bar dissapointment.
on August 21, 2023
Posted by: djLou
from Brooklyn NY
I have this about 2 weeks and I must say I'm a little disappointed with the sound quality. I always purchase JBL speakers for all personal applications and professional use also. The sound quality is not as warm as I expected. the subbase is adequate.I bought a Samsung sound bar with sub for my daughter, and I am very impressed with it'ssound quality. I paid more for the JBL 5.1. other than that, the system is a breeze to set up and operate once you download the complete users guide.
By Customer Support, August 21, 2023
Thank you for taking the time to provide us with your feedback on our JBL Bar 5.1. We understand that it didn't meet your expectations. If you need help with your unit, please contact our customer support service via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
2
Great sound, but…
on August 28, 2023
Posted by: KC12345
Sound is great, but, lots of problems with stable wireless connection between bar, sub and detachable speakers. Through a lot of research post setup it seems to have something to do with the Bluetooth frequency and 5ghz wifi interaction. There are supposed workarounds (shouldn’t be needed) like change wifi channels, direct to 2.4, etc. but if your router isn’t giving you those options easily and wired connection isn’t feasible at location etc. can be challenging. Frustrating and trying to resolve because it does sound great when stable.
By Customer Support, August 30, 2023
Thank you for your feedback on our JBL Bar 5.1S. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Awesome sound, some problem’s occur
on September 4, 2023
Posted by: Bybochka
from Brooklyn, New York
Hello. I have bought this soundbar and it’s sound and bass is awesome. But in to the month of owning the JBL Bar 5.1, i had few problems with it. The whole problem is about connectivity issues. First it started with the knocking sounds from the subwoofer and wireless speakers cutting out, but I got that figured out. Now I cannot connect my phone to it whatsoever. Tried deleting it from the Bluetooth settings on the phone, tried few things, nothing works. Neither can I find any info on how to resolve my problem on internet. So now, I’m Waiting for customer service to reply now. With all of these problems in a month of owning, I’m questioning if more problems will occur further on. Would I recommend buying it? Maybe. The sound quality is beyond awesome, the bass from the subwoofer is great, the detachable speakers make it a lot more hustle free rather then normal surround speakers. But only in a month, I had few problems that took some of my free time away.
By Customer Support, September 5, 2023
Thanks for bringing this to our attention. Please try to connect to a different device and check if it will connect to the soundbar. If all fails try to reset your unit by pressing and holding the Source, Vol+, and Vol- buttons at the same time until you see the text "reset" on the soundbar's display. If you have any questions or concerns with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on September 5, 2023
Posted by: A2daP
from Augusta, Ga
I bought it for my dad to have better sound for his tv. We love it.
Written by a customer while visiting jbl.com