Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
1
Buyer beware this item
on November 25, 2023
Posted by: scrill4real
Had it for a while then things went horribly bad. It has a static like hum when you hear treble in voices and the woofer sounds like a rumble in the next room that is pretty near constant. It's very frustrating, I want to replace it but it was pretty costly for such a short lifespan. Everything seemed to start right around the end of any warranty and return window.... I wouldn't ever buy again and I have lots of JBL products that I use almost every day for years.
By Customer Support, November 26, 2023
Thank you for your feedback. We're here to help with your JBL Bar 5.1. We understand that it didn't meet your expectations. We're always looking for ways to improve. Please contact our customer support so we can work with you directly and sort out the issue with your unit.
I gave my old soundbar away when I purchased a new TV. I replaced it with one (not a JBL) that I was in no way, happy with. My pickup has a JBL system that I am very pleased with, so I studied JBL soundbars. I decided it would be a good soundbar, so I bought it. It arrived fairly quickly, and I hooked it up right away. I turned it on, and the WOW began. I am really happy with the JBL soundbar experience. I would buy it again and I recommend it to anyone looking for an affordable soundbar with BIG sound. This thing rattles the windows! I love it!
Surround sound does not work very well. Hard to hear dialog when watching movies, even at max volume.
By Customer Support, October 10, 2023
We're here to help with your JBL Bar 5.1. To isolate the issue with your unit, we can try some troubleshooting steps such as trying other setups, to see if the issue remains. Please contact our customer support so we can assist you further.
Sound is decent, the bass sounds blown on some deep bass notes out of the box
By Customer Support, October 7, 2023
We appreciate your feedback on our JBL Bar 5.1. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team. If you need more help with the unit, please contact JBL Customer Support. We're here to help.