Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
1
Two in, Two out. Garbage.
on August 22, 2020
Posted by: JDMarshall
I bought this a few days ago and the brand new subwoofer and wireless speakers all sound distorted, when they even stay connected. Most of the time it's just static. I ordered a replacement, exact same thing. The Subwoofer now appears to be working... but it's right next to the soundbar now. All of it will be going back.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Satellite speaker battery life
on November 21, 2020
Posted by: Divi
from Johannesburg, South Africa
Satellite speaker battery life does not last an hour even though it has a 10 hour output time. Product is less than 2 years old.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, November 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
2
Where is my midrange?
on April 22, 2020
Posted by: Xenobius
from Ashburn, VA
The surround feature is cool, the subwoofer more than adequate and highs sound crystal clear. That's where the good parts stop because the entire mid range is next to missing, resulting in an extremely tinny sound profile that is entirely inadequate for anything related to music. If you're looking to only use this as a stand alone system to supplement TV sound it'll do fine, but no matter what you do, you simply won't be able to enjoy music on this thing. After extensively trying to coax descent sound out of this product, I went right back into the box and will be returned.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer, Customer Service, April 24, 2020
First off, we appreciate the feedback. If the midrange is lacking when playing music, You may want to try toggling the Sound mode to see if it helps. Another possible cause of the weak midrange is the way the source music was mixed originally. Since most music is mixed in Stereo, playback on a 5.1 system won't necessarily output the sound to all of the speakers. Checking and adjusting the EQ settings on the source device of the music can help in this case.
Written by a customer while visiting jbl.com
Customer Rating
1
Subwoofer crackles
on May 8, 2020
Posted by: Sniper269687
Subwoofer crackles way too much sounds like absolute garbage
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, May 11, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Very unreliable
on January 21, 2019
Posted by: mbs47
from New Jersey
Batteries in left right speakers fail, impossible to fix. I take pride in throwing this $600 piece of garbage away
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, January 21, 2019
Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.
Written by a customer while visiting jbl.com
Customer Rating
2
Wireless speakers stop holding a charge just as wa
on February 16, 2020
Posted by: Jack1919
from Portland, Or
I purchased 18 months ago. Just after the warranty expired, the right speaker stopped holding a charge, a few months later the left stopped as well. There’s no way to replace the rechargeable batteries so not need to run a power wire to both. Will replace them bar soon but not looking forward to patching the holes in the wall and repainting.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 16, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Wireless speakers not charging
on April 18, 2020
Posted by: Riaan
from South Africa
I'm having troyble with the wireless speakers not charging when in standby mode.
When connected to the main, bar wireless speakers will start charging with red lights displaying.
Within a minute the red charging lights go off and it seems like the speakers are no longer charging. This is evident in the speakers only lasting for a very short while until recharge is needed again.
I'm I doing something wrong when charging the speakers?
When connected to the main, bar wireless speakers will start charging with red lights displaying.
Within a minute the red charging lights go off and it seems like the speakers are no longer charging. This is evident in the speakers only lasting for a very short while until recharge is needed again.
I'm I doing something wrong when charging the speakers?
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, April 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
so much bassssssss
on May 23, 2020
Posted by: springer3869
from sparks, nv
so amazing the sound, the size the look its perfect
I would recommend this to a friend!
Written by a customer while visiting jbl.com