Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
5
Excellent Sound
on November 20, 2019
Posted by: Kchiu
from Chicago
The sound quality is excellent. The control is extensive. The installation is easy. However, the user manual is only bare-bone and can be improved with more content for the basic level users.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
All about that bass, and no mids
on November 10, 2019
Posted by: Acoustic Avocado
from Wisconsin
Various components of our home theatre system started to go, including our receiver, so with a toddler roaming the house we opted to transition from floor standing speakers to a sound bar. And my wife was never a fan of large boxes scattered around the room. She was super excited about the sleek setup of the Bar 5.1 and the versatility of the system.
The JBL Bar 5.1 came with good reviews, even from Consumer Reports. I know from previous home audio research, that tiny speaker systems and a sub just don’t match up to floor standing speakers. However, I wasn’t prepared for just how much of the mid-range was missing when I finally got the system hooked up. I’ve given the system about a week to see if I would adapt to the new acoustic signature, but I just can’t quite come around.
My wife, who is not a fan of the look of large speakers, even asked if we could return the system so we could go the route of floor speakers again. I found this quite telling, as she has complained about the look of the floor standing speakers for years. Yet she finds the sound of a more than decade old, similarly priced floor standing 5.1 system to be better than the Bar 5.1 (Price for old system included receiver and speakers).
Bottom line: If you are used to small portable speakers or your TV speakers, the Bar 5.1 will likely be an upgrade and sound decent to you. However, if you have become accustomed to floor standing speakers, you will likely notice the lack of the mid range when listening to your music. We will be returning this system and exploring new floor standers. We will still be considering the JBL brand for our floor standers, we just have found that the acoustical limitations of a sound bar are not for us (read: no mid range).
No, I would not recommend this to a friend.
Response from jbl.comBy Pearly, Customer Service, November 13, 2019
Thanks for posting a review. We appreciate you sharing your experience with your JBL Bar 5.1 with us. We're always looking for ways to improve, and we'll make sure your feedback gets to the right team.
Written by a customer while visiting jbl.com
Customer Rating
5
Sweet!
on November 9, 2019
Posted by: Woodyandconnie
from Kalamazoo, Mi
I love these, sound is great. Easy set up and user friendly
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great addition
on October 7, 2019
Posted by: Woopigs75
from Bella Vista Arkansas
Love the sound and love the convenience of being able to place the small speakers anywhere in the room with no wires!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
HDMI ARC Connection Stopped Working
on October 2, 2019
Posted by: Dave101
from Baltimore, MD
I bought this sound bar and recently after a few weeks the sound bar disconnects from the HDMI ARC audio source after about 10-20 seconds. Turn it off and on again and same thing. I can't get the connection to stick. Finally gave up and switched it to the optical input which appears to be working. The optical is good enough to carry the Dolby Digital, Dolby Pro Logic II and DTS signals that the soundbar can accept, so the more advanced HDMI ARC connection isn't really needed. But I'm still annoyed that the ARC connection isn't working.
No, I would not recommend this to a friend.
Response from jbl.comBy Shad @ Customer Support, Customer Support, October 3, 2019
Please try to change the HDMI cable to check if the issue lies with the cable itself. Should you still experience issues please reach out to our Customer Support Team through this link: https://bit.ly/2K52L2x
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound Great Price
on September 29, 2019
Posted by: J_F_
from Virginia
I got this system June '19 replacing my old Yamaha surround sound system. Wow, what an upgrade!
Clear sound even when there's loud backround noise in a movie.
The detachable speakers work flawlessly and fill the whole living room.
Clear sound even when there's loud backround noise in a movie.
The detachable speakers work flawlessly and fill the whole living room.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on September 24, 2019
Posted by: Nubbs
from Maryville mo
I real enjoy the sound and the speed of delivery was excellent
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Impressed by the sound quality
on September 23, 2019
Posted by: dcar335i
from Michigan
I was very impressed by the sound quality, especially from the sub. I have an average size living room with 12' vaulted ceilings and the sound fills the space - no problem. The only challenge I had was with the HDMI ARC seemed to have a mind of it's own and I would loose volume control when using apps on the TV (could be a TV problem too). I simplified the set-up with a single optical out cable and it works perfectly. Another quirk was the soundbar recognized my samsung TV remote volume but not on/off. I used the simple learning procedure to learn volume +- and power and all is well.
I would recommend this to a friend!
Written by a customer while visiting jbl.com