Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
1
Problems left and right
on December 17, 2019
Posted by: JBLfanTipZa
from SLC, UT
Love JBL, my absolute go-to for audio but I was let down with this product.
I bought these speakers in November brand new. Only has been a month and I am having problems with these speakers left and right. The sound output from the speakers sound like there is some kind of feedback/interference. Almost as if it's blown out. On top of this, whenever I switch to BT the sound-bar changes the source to aux by itself.
I did a factory reset and that solved nothing. Just poor quality from JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 22, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Very good experience
on December 17, 2019
Posted by: Anonymous
from United Arab Emirates
It's very good experience and the sound quality very good also I have question what type of extension USB support?
Written by a customer while visiting jbl.com
Customer Rating
4
Great Sound. Great Versatility with True Wireles
on December 17, 2019
Posted by: Guy C
from Yulee Florida
Pretty easy set up. Still learning the features but Happy with the product so far
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
AMAZING Product WELL WORTH YOUR MONEY
on December 16, 2019
Posted by: Anonymous
from Phoenix, Az
I got the JBL Bar 5.1 a few weeks ago and it is amazing for T.V., Movies, and Games. The 4K pass through works great. If you are going to use this for a lot of music you wont be as happy. seams a little flat to me for music but not even close to an issue or a problem
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome features
on December 13, 2019
Posted by: Jonanzzy
from Texas
I bought this about 3 weeks ago and so far I’m loving it. The sound is amazing. For anyone out there looking for a good soundbar, here you go.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
really disappointing
on December 11, 2019
Posted by: EliD
I never write reviews but i agree with a couple of the one stars. The audio is surprisingly bad. It's tinny, no mid-range, very bottom heavy bass (not in a good way). I am replacing a pretty inexpensive wired home theatre because we figured it was time to move to wireless and were sprucing up our room (new furniture). I really didn't want 2.1 or 3.1 even though I concede there are some decent sets out there. I had 5.1 wired and wanted 5.1 wireless.
So disappointed. It's expensive enough that I should be happy but unfortunately there really aren't any good options which have good audio and a wireless *yet. Most people won't care - it sounds like decent PC speakers so what's the big deal. But if you expect Home Theatre quality or audio as good as the high def video you get from your new TV, nope.
It's a two-star instead of one star because it does what it supposed to do, fairly straightforwardly.
So disappointed. It's expensive enough that I should be happy but unfortunately there really aren't any good options which have good audio and a wireless *yet. Most people won't care - it sounds like decent PC speakers so what's the big deal. But if you expect Home Theatre quality or audio as good as the high def video you get from your new TV, nope.
It's a two-star instead of one star because it does what it supposed to do, fairly straightforwardly.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, Customer Service, December 17, 2019
Thanks for your feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team. Let us know if you have other questions in the future. You may contact us at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Outstanding sound and flexibility!
on November 29, 2019
Posted by: Jaq_D
from New York
I've had mine for about a year now and I couldn't be happier. The sound bar puts out incredible sound and it pairs perfectly with the subwoofer. Until this day I haven't raised the volume on the sub to the max... The flexibility of detaching the satellite speakers and moving them around my living room wirelessly without it disconnecting is great! Same with the sub, i have it across the room from the bar next to my couch and I've never had an issue with it connecting to the bar, not to mention how it rattles my couch.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Defect?
on November 23, 2019
Posted by: bdubs007
from Bayonne, NJ
I bought this 3 months ago. The sound is great, and the fact that its true wireless is awesome. I want to love it, but my unit may have a defect. Occasionally, it loses power and will not turn on. I can try everything (taking off the surround speakers, plugging in to a different outlet/ power strip, etc.) but it sometimes takes a few attempts to power off, then power on the device and connected source (using ARC connection) to get it to turn on. Not sure if anyone else has experienced this also.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 25, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com