Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
5
This thing kicks
on March 11, 2021
Posted by: Sasuke
Playing this thing with my music has been a blast literally, I love how you can detach the sides for more surround sound, it's a purchase I'm truly glad I made
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Works Perfectly Just what we needed
on March 13, 2021
Posted by: Helos360
from Fl
We bought this after many days of research, best bang for the buck in my opinion.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on March 15, 2021
Posted by: Moi7
from Dallas
the price is good for the sound i was expecting. The bass is very good
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
awesome sound
on March 15, 2021
Posted by: chefskier
from clifton park, ny
great sound, easy to set up and versatile connectivity
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great bass
on March 18, 2021
Posted by: Art714
from California
So I've been wanting to upgrade my sound bar for a while and always had my eye on this jbl 5.1 and i finally decided to get me one and after having it for almost a month and using it every day i give a 8.5/10. Great bass, very loud, and very easy to set up. The only reason i wouldn't consider this a 10/10 is because the 2 bluetooth speaker ends arent that impressive, I felt it lacked so much. When you hear the sound quality (when they're on bluetooth not connected to the actual soundbar) of them, it's just a little disappointing cause they kinda sound like a walkie talkie, but to avoid that I just have them connected to the bar at all times therefore you can't really hear the difference. Some can argue that they are made just to create the surround sound but honestly jbl makes speakers the same size that sound way better than the bluetooth speakers the sound bar comes with. So as i stated in the beginning 8/10. Would recommend.
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed
on March 18, 2021
Posted by: NowImBroke
I am disappointed with my purchase. The audio quality is terrible and the sub is over powered. My wife is constantly complaining that she can't hear the dialog. I wish I did not purchase this.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, March 20, 2021
We appreciate your honest feedback. We understand that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve and we'll make sure this gets to our development team.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound
on March 23, 2021
Posted by: DC_SEAN
Sound Bar is goes out after 10 mins. Changed the HDMI Cable, Adjusted TV Settings, Plug into a HDMI ARC on my TV. Reset my JBL and Updated the Firmware on my JBL Bar. Still no luck. Sound Goes out after 10 to 15mins. In progress. Still trying to enjoy this device.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, March 24, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that your JBL Bar 5.1 Surround randomly shuts off. If the firmware update didn't fix the issue, please reach out to us again and provide your case number to our Customer Support team: https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
3
poor quality sound
on March 24, 2021
Posted by: Cindy0101
from Texas
I bought this item few months ago. I seriously expected good sound. But not to great at all. I own another JBL surround sound and that one is so awesome. It is an older model. Not really satisfied with product. Paid a good price for it and for it not to sound good is very unsatisfying
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, March 25, 2021
We're sorry to hear that our JBL Bar 5.1 didn't meet your expectations. We would like to know more about what's happening to your JBL Bar 5.1, so we could try some steps. Please contact us so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com