Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
5
Thumping bass!
on April 25, 2020
Posted by: Audiophilefit
from Atlanta, GA
Bought this for my workout room during quarantine. Easy to operate. Great surround sound. The bass is mind blowing
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Great Product only
on April 25, 2020
Posted by: Jthewreckerman
from DFW
Great Product ! Sorry Customer Support !! Downright IDIOTS !!!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, April 28, 2020
We appreciate the feedback you've provided to us. We understand that our Customer Support did not meet your expectations. We're always looking for ways to improve so please contact us through email/chat so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
2
Where is my midrange?
on April 22, 2020
Posted by: Xenobius
from Ashburn, VA
The surround feature is cool, the subwoofer more than adequate and highs sound crystal clear. That's where the good parts stop because the entire mid range is next to missing, resulting in an extremely tinny sound profile that is entirely inadequate for anything related to music. If you're looking to only use this as a stand alone system to supplement TV sound it'll do fine, but no matter what you do, you simply won't be able to enjoy music on this thing. After extensively trying to coax descent sound out of this product, I went right back into the box and will be returned.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer, Customer Service, April 24, 2020
First off, we appreciate the feedback. If the midrange is lacking when playing music, You may want to try toggling the Sound mode to see if it helps. Another possible cause of the weak midrange is the way the source music was mixed originally. Since most music is mixed in Stereo, playback on a 5.1 system won't necessarily output the sound to all of the speakers. Checking and adjusting the EQ settings on the source device of the music can help in this case.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome sounds
on April 21, 2020
Posted by: Bronx Wepa
from Bronx, New York
I have others JBL products and they all have great sound the JBL Bar 5.1 wireless have awesome sounds with great bass I love the idea that it have detachable speakers I would recommend this product to anybody.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Great but flawed
on April 19, 2020
Posted by: Thursty24
from Johannesburg, South Africa
I bought this item in September 2019, was extremely happy with it until the HDMI ports started becoming faulty, when you switch it on and when my components are on, it doesn't show any picture for atleast 20-30 minutes, eventually it shows, however when you switch it off and on again, we have the same issue and have to go through the same cycle of frustration.
this is sad because I really wanted this model but this seems to be the issue, first it was the remote but at least that was sorted, but not the HDMI? this is so not nice.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service , Customer Support, April 21, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Greatest thing for home cinema !!!
on April 18, 2020
Posted by: DASHI
from Gostivar, Republic of North Macedonia
I bought this a couple of days.
Very satisfied with a product quality.
It’s a wonderful and pleasant feeling.
Enjoyed on movies, music etc
Very satisfied with a product quality.
It’s a wonderful and pleasant feeling.
Enjoyed on movies, music etc
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Wireless speakers not charging
on April 18, 2020
Posted by: Riaan
from South Africa
I'm having troyble with the wireless speakers not charging when in standby mode.
When connected to the main, bar wireless speakers will start charging with red lights displaying.
Within a minute the red charging lights go off and it seems like the speakers are no longer charging. This is evident in the speakers only lasting for a very short while until recharge is needed again.
I'm I doing something wrong when charging the speakers?
When connected to the main, bar wireless speakers will start charging with red lights displaying.
Within a minute the red charging lights go off and it seems like the speakers are no longer charging. This is evident in the speakers only lasting for a very short while until recharge is needed again.
I'm I doing something wrong when charging the speakers?
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, April 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Bang for your bucks!!
on April 17, 2020
Posted by: Joe35
from Boise, Idaho
Just got my JBL Bar 5.1 and after a quick an easy setup I was blown away at the bang I got for the price. This system’s sound fills a room... and the bass from the subwoofer packs a serious punch! I’m extremely pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting jbl.com