Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
5
Awesome!!!!
on October 23, 2020
Posted by: Anonymous
Easy setup, instructions could be better but overall good experience.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Music machine
on October 25, 2020
Posted by: johnjohn22
We've only had it a little over week and love it hardly had the tv off Youtube.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Good sound
on October 28, 2020
Posted by: jfdsRI
from Middletown, RI
I have had this home theater for about a week now. The sound is really amazing. If you love the surround effect you will love this home theater. The bad part is that sometimes the rear speakers shut off the audio for a second. Which can be very annoying when the movie is in the middle of an epic scene.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Annoying Calibration, Faulty Rear Speakers
on November 7, 2020
Posted by: Anonymous
from CA
Nowhere on the start-up guide mentioned that calibration would make an extremely loud white noise. The calibration instructions on it were not enough to help customers successfully calibrate. I have attached instructions from customer service at the end of this review.
The rear speakers are weak and small. I should have predicted this before making the purchase to save me some hassle. The wireless connections from the soundbar to the rear speakers are faulty. They can play background sounds fine, but voices from the rear speakers are choppy like their signal is interrupted.
Not JBL's fault, but I have realized that having to detach and reattach the rear speakers from the soundbar is annoying.
The 10" subwoofer is quite powerful though, that is the only good thing about this system.
The sound quality is inferior to other sound systems in its price range.
The rear speakers are weak and small. I should have predicted this before making the purchase to save me some hassle. The wireless connections from the soundbar to the rear speakers are faulty. They can play background sounds fine, but voices from the rear speakers are choppy like their signal is interrupted.
Not JBL's fault, but I have realized that having to detach and reattach the rear speakers from the soundbar is annoying.
The 10" subwoofer is quite powerful though, that is the only good thing about this system.
The sound quality is inferior to other sound systems in its price range.
Instructions for Calibration:
"AUDIO CALIBRATION
- Remove the wireless surround speakers from the soundbar.
- Connect the microphone into the connector on the right side of the soundbar.
- Place the microphone at ear-level at the listening position. For best surround sound effect, position the wireless surround speakers to the sides and slightly behind the listening area.
- Be sure to point the narrow side of the surround speaker towards the listening area, and remove any obstruction between the microphone and the wireless surround speakers.
- Press and hold the calibration button for 3 seconds. The calibration sequence will begin with a countdown.
"AUDIO CALIBRATION
- Remove the wireless surround speakers from the soundbar.
- Connect the microphone into the connector on the right side of the soundbar.
- Place the microphone at ear-level at the listening position. For best surround sound effect, position the wireless surround speakers to the sides and slightly behind the listening area.
- Be sure to point the narrow side of the surround speaker towards the listening area, and remove any obstruction between the microphone and the wireless surround speakers.
- Press and hold the calibration button for 3 seconds. The calibration sequence will begin with a countdown.
NOTE: any ambient noise or sounds may disrupt the calibration sequence. Step out of the way and remain silent during the calibration. After the calibration is complete, unplug the microphone and save for later.
NOTE: Audio calibration settings are saved for specific wireless speaker locations. If the wireless speakers are moved to different locations, then the audio calibration settings should be re-measured."
NOTE: Audio calibration settings are saved for specific wireless speaker locations. If the wireless speakers are moved to different locations, then the audio calibration settings should be re-measured."
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, November 9, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
4
Excellent surround sound technology
on November 26, 2020
Posted by: Usnelexldo
from Gulf Shores Alabama
Great sound and fairly easily assembled Great price
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Not what I was expecting
on December 8, 2020
Posted by: Gooner4eva
from Maryland
Pros:
1) Fast Shipping
2) Very good sound quality
3) Neat design
1) Fast Shipping
2) Very good sound quality
3) Neat design
Cons: I bought this product hoping to enjoy the detachable speakers (wireless surround sound experience) when watching movies. However, the connection is extremely poor (yes I have them fully charged). During movies, the sound would comes and goes.
Also, the subwoofer keeps making this annoying static noise every time I turn it on. I tried to move it around but no luck.
Overall, not what I was expected and will return this product.
No, I would not recommend this to a friend.
Response from jbl.comBy Em , Customer Support, December 11, 2020
We appreciate your feedback. We understand that our Bar 5.1 did not meet your expectations. We're always looking for ways to improve. For further assistance with your product, you may contact our Customer Support here: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
How to charge
on December 11, 2020
Posted by: Nikkos
I'm confused as to how we charge the speakers and what to look for when its fully charged. Other then that the system is amazing has great base very good sound quality>
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
on December 25, 2020
Posted by: Dhas30
from Council Bluffs
To start this i will say that the JBL 3.1 my buddy has sounds phenomenal which is why i bought the 5.1, well unfortunately i am very upset with the quality and sound of this product after setting it all up and expecting the nice sound ive previously heard from other JBL bars and woofers, but this thing is as distorted as Elvis Presley’s microphone, the woofer is perfect and sounds awesome but the bar its self is just awful with distortion, i have to max the volume out just to here anything clear or somewhat loud, im not looking for eardrum blowing speakers but come on i paid 500 for this thing I expect it to be loud enough to where i can watch a movie and not have to have the volume almost maxed out. Ive also tested it with Bluetooth music through my phone and its the same thing, its almost like the bar is hesitating to be loud like it sounds like it will dim the sound on parts of songs, I love JBL but unfortunately this product has not been a good experience.
No, I would not recommend this to a friend.
Response from jbl.comBy Em , Customer Support, December 30, 2020
We appreciate your feedback. We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM.
Written by a customer while visiting jbl.com