Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
5
BEST OF THE BEST
on January 16, 2018
Posted by: SWISSTEC
from ATHENS-GREECE
I am happy who buy this sound bar because is very simple, small, best in sound quality and we haven't any camble in my living room.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Quality sound.
on February 6, 2018
Posted by: Tobi1
The 5.1 Surround Sound exceeded my expectations.. Great value with high quality sound. Connected sound bar for use with medium size room movie theater projector. Very impressive output overall..
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Thundering BASS
on December 19, 2017
Posted by: UA_Coach19
from Texas, United States
I bought this product last week and I have turned on the Dallas Cowboys game and you could hear everything so crisp. With my previous system I couldn't hear the intricate little background sounds like I can with this system. The bass is extremely loud and it makes my entire house shake. I love bass so this system suits me perfectly. Music is clear and it is easy to control the system through the remote. I would highly recommend this if you are an avid movie watcher or love playing your music loud. The sub is probably a good 40 pounds so that right there shows the quality of the product.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
great value!
on April 29, 2018
Posted by: Robertbyronz
from Philadelphia
Purchased this set a month ago and have to say I am very satisfied. It is important to set it up properly with the configuration tool/antenna, but once set up properly it provides very good sound.
There have been some reviews which described a weak mid-range. This is true. But if you configure properly, and set the sub to a decently level, it allows the midrange to come through.
I have found that mid-range is most notable when streaming through Bluetooth. Rock music for example can sound horrible (with certain songs) Other music, like classical or vocal, sound absolutely superb. Please note this is with Bluetooth content. This is an important point. I have also tested music dvds both rock and vocal and they sound excellent when supporting DTS audio or Dolby audio. This makes sense. If you use the encoding available for the speakers, they sound excellent and to my ears do not suffer from the mid-range problem.
This is also why movies sound so good. They will also default to DTS or Dolby audio, or you can also choose prior to starting whatever you’re watching.
I tested several movies: Jurassic Park, The Avengers, Thor: Ragnarok, Kate & Leopold, Fifth Element and Immortal Beloved. For music, I tested with Matchbox 20: Storytellers, and Billy Idol: Storytellers. For these examples, separation, and bass response were absolutely accurate and excellent. You could hear different instruments in the rear speakers in the Matchbox 20, and fans cheering through rear speakers on Billy Idol’s dvd. For Jurassic Park, a movie known as a bit of a benchmark for surround audio, the speakers did not disappoint. Bass content kicked in when appropriate and the rear speakers were very accurate when simulating audio from behind. Thor: Ragnarok was a great test for these speakers, as it had “rock” type music in it at certain scenes and the audio in general made the music much more enjoyable.
The only thing I noticed is that I recently purchased the 4K version of Independence Day which is encoded for DTS:X 7.1 audio. In this case the audio seemed muted and not as engaging. It was then that I realized that the speakers may have a problem with this encoding, as when using older 4K blu-rays or even DVDs which are encoded for 5.1 audio, such as Jurassic Park, the speakers did not disappoint whatsoever.
Those on the fence about these speakers need not be. If you use content encoded for DTS 5.1 audio, or Dolby, you will not be disappointed. The speakers really deliver.
Hopefully down the road, JBL can release a firmware update which fixes support for Bluetooth streaming, and support for DTS X 7.1. It’s not a 7.1 setup, but a fix to better handle 4K discs which support this audio format, as they are becoming more common.
Hope this helps!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Defect?
on November 23, 2019
Posted by: bdubs007
from Bayonne, NJ
I bought this 3 months ago. The sound is great, and the fact that its true wireless is awesome. I want to love it, but my unit may have a defect. Occasionally, it loses power and will not turn on. I can try everything (taking off the surround speakers, plugging in to a different outlet/ power strip, etc.) but it sometimes takes a few attempts to power off, then power on the device and connected source (using ARC connection) to get it to turn on. Not sure if anyone else has experienced this also.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, November 25, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Great Product only
on April 25, 2020
Posted by: Jthewreckerman
from DFW
Great Product ! Sorry Customer Support !! Downright IDIOTS !!!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, April 28, 2020
We appreciate the feedback you've provided to us. We understand that our Customer Support did not meet your expectations. We're always looking for ways to improve so please contact us through email/chat so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Crisp beautiful and magnificent sound
on December 18, 2017
Posted by: Veteran
I brought this 3 weeks ago and couldn’t be more happier, awesome sound quality, make you want to watch tv more
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
wireless surround cuts in and out.
on March 23, 2020
Posted by: Zain_rizvi
from Houston
This is an awesome system as a concept. On occasion the wireless connections to the subwoofers and wireless speakers work it works really well. But most of the time the wireless signal to the sub and wireless speakers cuts in and out making for patchy audio and a horrible headache causing experience. If the wireless connections worked consistently it would be flawless.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com