Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
3
In 2019 no Google Chromecast Audio support
on May 15, 2019
Posted by: makapav
from New Jersey
Very disappointed that these expensive speakers do not have Google Chromecast Audio support. JBL wants to advertise low-quality Bluetooth instead.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario, Customer Service, May 17, 2019
Thanks for your review, instead of Google Chromecast support, our JBL Bar 5.1 has detachable wireless speakers that makes you have REAL surround sound in a soundbar. Your feedback will be sent to the right department. If you have any questions regarding our products, please contact us so we can help you out.
Written by a customer while visiting jbl.com
Customer Rating
5
If I could give it 10 ⭐️ Stars I would
on June 17, 2019
Posted by: JakeFromStateFarm_1
from Bay Area Florida
This 5.1 soundbar and10” sub bumps pretty nice!! Nice addition to my other JBL studio monitors in my studio!!! JBL always delivers and never disappoints all they need to make now is WiFi/ Bluetooth ceiling speakers I can install in my whole house... ¯\_(ツ)_/¯
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Great concept but sound quality below expected.
on July 27, 2019
Posted by: Gerard66
from Auckland New Zealand
Detachable recahrgeable wireless speakers in an excellent concept JBL deserve praise for this. Thumping bass from subwoofer. It disappoints in terms of sound quality in terms of vocal/dialogue separation, rendering some content literally unwatchable due to inaudible dialogue. Music quality - depending on the type of music - varies between awful and average. Does a reasonable job with jazz.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, Customer Service, July 31, 2019
Thanks for posting a review. We appreciate you sharing your experience with us. Your feedback helps us get better to improve our current and future product line. If you need more assistance, please submit a case request at https://www.jbl.com/support-contact.html and our Customer Service Team will be more than happy to assist you.
Written by a customer while visiting jbl.com
Customer Rating
4
Nice system
on August 31, 2019
Posted by: Marc12345
from Michigan
I bought this system about two months ago and right surround speaker is crackling. It happens even connected to the bar. How can I fix it so it dont crackle?
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Impressed by the sound quality
on September 23, 2019
Posted by: dcar335i
from Michigan
I was very impressed by the sound quality, especially from the sub. I have an average size living room with 12' vaulted ceilings and the sound fills the space - no problem. The only challenge I had was with the HDMI ARC seemed to have a mind of it's own and I would loose volume control when using apps on the TV (could be a TV problem too). I simplified the set-up with a single optical out cable and it works perfectly. Another quirk was the soundbar recognized my samsung TV remote volume but not on/off. I used the simple learning procedure to learn volume +- and power and all is well.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
HDMI ARC Connection Stopped Working
on October 2, 2019
Posted by: Dave101
from Baltimore, MD
I bought this sound bar and recently after a few weeks the sound bar disconnects from the HDMI ARC audio source after about 10-20 seconds. Turn it off and on again and same thing. I can't get the connection to stick. Finally gave up and switched it to the optical input which appears to be working. The optical is good enough to carry the Dolby Digital, Dolby Pro Logic II and DTS signals that the soundbar can accept, so the more advanced HDMI ARC connection isn't really needed. But I'm still annoyed that the ARC connection isn't working.
No, I would not recommend this to a friend.
Response from jbl.comBy Shad @ Customer Support, Customer Support, October 3, 2019
Please try to change the HDMI cable to check if the issue lies with the cable itself. Should you still experience issues please reach out to our Customer Support Team through this link: https://bit.ly/2K52L2x
Written by a customer while visiting jbl.com
Customer Rating
5
Sweet!
on November 9, 2019
Posted by: Woodyandconnie
from Kalamazoo, Mi
I love these, sound is great. Easy set up and user friendly
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Sound
on November 20, 2019
Posted by: Kchiu
from Chicago
The sound quality is excellent. The control is extensive. The installation is easy. However, the user manual is only bare-bone and can be improved with more content for the basic level users.
I would recommend this to a friend!
Written by a customer while visiting jbl.com