Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
5
Great sound with a lot of KICK !
on September 8, 2020
Posted by: Noah402
from Nebraska
Currently going on about 2-3 weeks of use on a daily basis. We have watched movies and used for listing to music, impressive range of sound between the two. Love the surround sound feature with removable speakers and deep pounding bass! Definitely able to rock the neighborhood... FYI this comes with mounts to wall hang both the sound bar and removable speakers.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Wonderful addition to our new patio!!
on September 7, 2020
Posted by: BrendaP
from Altus, OK
We LOVE listening to music videos on our patio in the evenings! The sound is amazing! Our neighbors may not appreciate it at times. Lol! Some songs are just made to crank it up!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Two in, Two out. Garbage.
on August 22, 2020
Posted by: JDMarshall
I bought this a few days ago and the brand new subwoofer and wireless speakers all sound distorted, when they even stay connected. Most of the time it's just static. I ordered a replacement, exact same thing. The Subwoofer now appears to be working... but it's right next to the soundbar now. All of it will be going back.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, August 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Good SoundBar but...
on August 1, 2020
Posted by: Chris 83
from Australia
Like the soundbar but doesn’t play well with hisense TV remotes
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Support, Customer Service, August 29, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Nice
on July 26, 2020
Posted by: Vishaal
from Mauritius
better than 5.1 sound system with amplifiers and wires and speakers
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Poor sound quality and wireless did not last.
on May 29, 2020
Posted by: Davj
from CA
I bought this to replace a traditional surround sound system that was about 15 years old. The sound out of this bar was nowhere as good as the old wired system and the base made a strange clicking sound when videos start or stop. Add to that one of the remote speakers only lasted about 6 months. It slowly stopped taking a charge and finally stopped working all together. Now I cant find a replacement and I'm stuck with one remote speaker and a poor preforming sound bar. Don't buy this model, wait for improvements to be made!
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Chastine at Customer Suppport, May 31, 2020
We'd like to know more information and work with you directly about your JBL Bar 5.1. Please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
4
Great for small rooms, some issues
on May 28, 2020
Posted by: ayyylmao
I bought this sound bar a week ago, and I loved the sound that came from it. Note that I have installed this sound bar in a relatively small room, so the other reviews where there are complaints about lack luster sound still may be valid because they installed it in a larger room. It truly gives surround sound feel and I love it so far for music and for gaming.
I do have two complaints about the soundbar, however, it might not be entirely JBLs fault for the first complaint. The first complaint pertains to the autstandby feature required for all soundbars. For the first couple of days, the sound bar would shut off at every 10 minute interval. Because the time intervals were so exact, I knew that this was an autostandby issue where the soundbar was not recognizing it was receiving sound, even though it was playing sound. This is obviously a major issue. After talking with JBL customer support, we got nowhere in terms of solving the problem. After some personal troubleshooting, I found that reinstalling fresh motherboard realtek drivers fixed the issue. For others that may have this issue, the proper driver is realtek digital audio (s/pdif). I don't blame JBL for this issue, though, because motherboard driver issues are kind of out of their control. However, it would have been nice to have a note in the user's manual pertaining to updating audio drivers.
For the second complaint, it would have been nice to have a notice somewhere pretty obvious that this product will interfere with certain frequency channels on the 5 ghz wifi frequency range. After installing this soundbar, I realized that my wifi speed had be reduced by a whole order of magnitude. After a lot of trouble shooting and frustration, I realized that unplugging the sound bar fixed the issue, which meant that the sound bar communicated on similar frequencies as my wifi. I had to go and look up frequency bands for the channels available to me, and switch to a non-interfering channel.
I understand that really both of these issues are not directly JBLs fault, but it did taint my initial experience with the product. I also hope that this information helps anybody else trying to troubleshoot these issues, because the internet was wholey unhelpful.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
too thin, weak sound w/o subwoofer on
on May 23, 2020
Posted by: PeterG3
from Derry, NH
I like the design and detachable satellite speakers, but the SOUND is to thin for me...
I would recommend this to a friend!
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, May 25, 2020
Thanks for your feedback about our JBL Bar 5.1. We're always looking for ways to improve. Should you need any help with our products, please reach out to our Customer Support.
Written by a customer while visiting jbl.com