Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
1
Not Good! Garbage! Waste of hard earned money.
on November 12, 2020
Posted by: JBL fan but not anymore
from California
Very muddy sound. The wireless speaker battery didn't last long, as soon as you detached it from sound bar its dead right away. Battery dead in less than 5 seconds. Good at first but didn't last.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, November 15, 2020
This isn't the experience we wanted our customers to have with our products. We would also recommend trying to charge the surround speakers by using a micro-USB cable. The charging time for the surround speakers is up to 3 hours. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
Love this system!
on November 12, 2020
Posted by: Colorado95
from Hoschton, GA
I have been waiting for years to find a system with the sound quality and afforadable price that this offers. Thank you JBL!! I am even considering charging admission for movies in my living room! ha ha
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Wireless speakers stoped workin
on November 11, 2020
Posted by: Bob 63
from Warwick ny
Bought this system about a year ago due to the name and wireless speakers you can place anyplace without power. It’s been about a year and they have stopped working wirelessly. If you just take off 1 it works when you disconnect both they stop working . Face it all they build out there is junk . It’s a sound bar if that’s all you want it’s fine but I think you can spend far less.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, November 12, 2020
Thanks for taking the time in providing your feedback with our JBL Bar 5.1. Please make sure that surround speakers have a charge. You can also try charging it by plugging a micro-USB cable into the surround speakers itself. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Annoying Calibration, Faulty Rear Speakers
on November 7, 2020
Posted by: Anonymous
from CA
Nowhere on the start-up guide mentioned that calibration would make an extremely loud white noise. The calibration instructions on it were not enough to help customers successfully calibrate. I have attached instructions from customer service at the end of this review.
The rear speakers are weak and small. I should have predicted this before making the purchase to save me some hassle. The wireless connections from the soundbar to the rear speakers are faulty. They can play background sounds fine, but voices from the rear speakers are choppy like their signal is interrupted.
Not JBL's fault, but I have realized that having to detach and reattach the rear speakers from the soundbar is annoying.
The 10" subwoofer is quite powerful though, that is the only good thing about this system.
The sound quality is inferior to other sound systems in its price range.
The rear speakers are weak and small. I should have predicted this before making the purchase to save me some hassle. The wireless connections from the soundbar to the rear speakers are faulty. They can play background sounds fine, but voices from the rear speakers are choppy like their signal is interrupted.
Not JBL's fault, but I have realized that having to detach and reattach the rear speakers from the soundbar is annoying.
The 10" subwoofer is quite powerful though, that is the only good thing about this system.
The sound quality is inferior to other sound systems in its price range.
Instructions for Calibration:
"AUDIO CALIBRATION
- Remove the wireless surround speakers from the soundbar.
- Connect the microphone into the connector on the right side of the soundbar.
- Place the microphone at ear-level at the listening position. For best surround sound effect, position the wireless surround speakers to the sides and slightly behind the listening area.
- Be sure to point the narrow side of the surround speaker towards the listening area, and remove any obstruction between the microphone and the wireless surround speakers.
- Press and hold the calibration button for 3 seconds. The calibration sequence will begin with a countdown.
"AUDIO CALIBRATION
- Remove the wireless surround speakers from the soundbar.
- Connect the microphone into the connector on the right side of the soundbar.
- Place the microphone at ear-level at the listening position. For best surround sound effect, position the wireless surround speakers to the sides and slightly behind the listening area.
- Be sure to point the narrow side of the surround speaker towards the listening area, and remove any obstruction between the microphone and the wireless surround speakers.
- Press and hold the calibration button for 3 seconds. The calibration sequence will begin with a countdown.
NOTE: any ambient noise or sounds may disrupt the calibration sequence. Step out of the way and remain silent during the calibration. After the calibration is complete, unplug the microphone and save for later.
NOTE: Audio calibration settings are saved for specific wireless speaker locations. If the wireless speakers are moved to different locations, then the audio calibration settings should be re-measured."
NOTE: Audio calibration settings are saved for specific wireless speaker locations. If the wireless speakers are moved to different locations, then the audio calibration settings should be re-measured."
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, November 9, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing Product
on October 29, 2020
Posted by: Eddie18
from Minneapolis
Quick delivery, amazing sound and quality, especially for the price. Easy installation and set-up with my Vizio smart tv.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Good sound
on October 28, 2020
Posted by: jfdsRI
from Middletown, RI
I have had this home theater for about a week now. The sound is really amazing. If you love the surround effect you will love this home theater. The bad part is that sometimes the rear speakers shut off the audio for a second. Which can be very annoying when the movie is in the middle of an epic scene.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Exceeded my expect
on October 28, 2020
Posted by: Mabelita26
from Nc
I am so happy I decided to buy my JBL bar 5.1. And the best part of it that I got a good deal for it. My dad being a DJ approved of the sound quality I had wit my new bar 5.1. Can't be any more happier than what I am.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Music machine
on October 25, 2020
Posted by: johnjohn22
We've only had it a little over week and love it hardly had the tv off Youtube.
I would recommend this to a friend!
Written by a customer while visiting jbl.com