Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
5
JBL 5.1 soundbar
on February 24, 2021
Posted by: Robert R323
from los angeles
Purchased three weeks ago and this sound system Is amazing. The sound, surround is great w/ movies and music. Easy ARC HDMI setup.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Bar-none
on February 16, 2021
Posted by: SQURL43
from In the trees of Colorado
My first sound bar purchase and it does not disappoint. This thing is loud and the quality of sound is awesome. Detaching the speakers and brining them into another room is a great feature, but when placed as surround sound for a movie it really sets the mood and sounds amazing. I love JBL products and very happy that I spent the $$$ for the 5.1.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Quality at its best
on February 14, 2021
Posted by: Ghidalgo
from West Texas
Easy to install and it packs great sound. The HDMI ARC is also a great innovative feature. I'm very happy with this sound bar.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
I like it but...
on February 11, 2021
Posted by: CrashXiAm
from Binghamton NY
I've had this sound bar for quite some time now the only issue is the connectivity to the satellite speakers. I have them plugged into a couple samsung USB chargers and plugged into some smart plugs so I can just tell Alexa to turn the power on and off. Many times if I cycle the power the will turn on and connect to the main unit but other times the won't so I have to push the connect button but other than that they have a very high quality sound.
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, February 13, 2021
We would like to get more information to help you out, please fill out the self help service link so we can assist you:https://bit.ly/3hH8oBR
Written by a customer while visiting jbl.com
Customer Rating
5
That sound tho
on February 10, 2021
Posted by: JosueP
from West Haven UT
Absolutely love this new jbl soundbar that also doubles as a surround sound with detachable speakers. Amazing
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
on February 10, 2021
Posted by: bluesrock1972
from MPLS, MN.
Only have had the sound bar a week so far but it seems to do a great job. Plenty of bass and I really like the wireless detachable rear speakers. The only issue I have is that when you blue tooth another device to the sound bar the TV picture goes away. There are time when I like to listen to music but have a ballgame on at the same time.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Extremely Disappointing
on January 28, 2021
Posted by: Fred5615
from Bridgewater, NJ
Knowing the reputation of JBL and the features of the Bar 5.1I was excited to purchase the product. I was very happy with the purchase but only for a short period of time. Shortly after the purchase the unit frequently stops working and I have to unplug it for a period of time. The support team told me to remove it from the surge protector and plug it directly into the wall so it gets sufficient power. First, I have never come across any electronics that were negatively impacted by a surge protector. Second, the unit is now exposed to potential surges which may cause it to fail. I'm sure I'll be told that a problem like this is not covered. Third, my LED TV and cable box are plugged into the surge protector without issue. No electronic product should that sensitive to power levels. Extremely disappointed that I spent so much money for this kind of performance.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, January 30, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Great when it works
on January 23, 2021
Posted by: Chris8585
from Allentown, PA
For the price, there are way too many inconsistent l subwoofer popping and wireless speakers loose connection way to much.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, January 26, 2021
We'd like to work with you directly to try some steps with the connectivity and audio issues you're having with our JBL Bar 5.1. Please note that the wireless connection between the soundbar, surround speakers, and wireless subwoofers use Bluetooth technology. It's always recommended that there be a clear line of sight between the connected devices to ensure a stable connection. If you need more help, please contact our Customer Support here: https://support.jbl.com/
Written by a customer while visiting jbl.com