Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
2
really disappointing
on December 11, 2019
Posted by: EliD
I never write reviews but i agree with a couple of the one stars. The audio is surprisingly bad. It's tinny, no mid-range, very bottom heavy bass (not in a good way). I am replacing a pretty inexpensive wired home theatre because we figured it was time to move to wireless and were sprucing up our room (new furniture). I really didn't want 2.1 or 3.1 even though I concede there are some decent sets out there. I had 5.1 wired and wanted 5.1 wireless.
So disappointed. It's expensive enough that I should be happy but unfortunately there really aren't any good options which have good audio and a wireless *yet. Most people won't care - it sounds like decent PC speakers so what's the big deal. But if you expect Home Theatre quality or audio as good as the high def video you get from your new TV, nope.
It's a two-star instead of one star because it does what it supposed to do, fairly straightforwardly.
So disappointed. It's expensive enough that I should be happy but unfortunately there really aren't any good options which have good audio and a wireless *yet. Most people won't care - it sounds like decent PC speakers so what's the big deal. But if you expect Home Theatre quality or audio as good as the high def video you get from your new TV, nope.
It's a two-star instead of one star because it does what it supposed to do, fairly straightforwardly.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, Customer Service, December 17, 2019
Thanks for your feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team. Let us know if you have other questions in the future. You may contact us at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Problems left and right
on December 17, 2019
Posted by: JBLfanTipZa
from SLC, UT
Love JBL, my absolute go-to for audio but I was let down with this product.
I bought these speakers in November brand new. Only has been a month and I am having problems with these speakers left and right. The sound output from the speakers sound like there is some kind of feedback/interference. Almost as if it's blown out. On top of this, whenever I switch to BT the sound-bar changes the source to aux by itself.
I did a factory reset and that solved nothing. Just poor quality from JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 22, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Bar 5.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Not Good! Garbage! Waste of hard earned money.
on November 12, 2020
Posted by: JBL fan but not anymore
from California
Very muddy sound. The wireless speaker battery didn't last long, as soon as you detached it from sound bar its dead right away. Battery dead in less than 5 seconds. Good at first but didn't last.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, November 15, 2020
This isn't the experience we wanted our customers to have with our products. We would also recommend trying to charge the surround speakers by using a micro-USB cable. The charging time for the surround speakers is up to 3 hours. If you need more help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor sound quality, big sound.
on January 8, 2020
Posted by: Rasmussen
from Denmark
Compared to tv speakers it ofcourse gives a lot more "power" to your sound, and especially the subwoofer, but it's not quality sound. For some scenes, build in tv speakers give more detail. However, if you don't much care for sound quality and only way big sound for your tv and powerful bass, this can be useful. Too me it is not. Sound quality is poor.
Response from jbl.comBy Chastine, Customer Support, January 10, 2020
Thanks for your feedback. We're always looking for ways to improve. We'll make sure this gets to the right team. Please reach out to our Customer Support if you have any concerns.
Written by a customer while visiting jbl.com
Customer Rating
4
Only one drawback to an outstanding system
on December 30, 2017
Posted by: JRW in NJ
from Southern NJ
This was a Christmas gift to my wife and myself. It sounds "good"--better than other options out there for similar price. I LOVE the detachable surround speakers--and trust they have that patented! However, there is one issue I can't solve. There doesn't seem to be any method to adjust equalization. The remote has a control to increase/decrease the subwoofer---but otherwise, no way to adjust other than that. There are 5 pre-defined equalizations selectable ie: music/sports/standard/movie. But that's the extent of adjustment available. Nonetheless, the detachable surround speakers (completely wireless), and GENERALLY good sound reproduction would encourage me to purchase again or recommend highly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
The Best Sound Bar I have ever purchased
on December 20, 2018
Posted by: Larry GS
from Wichita, Ks
I bought the JBL 5.1 sound bar 2 weeks ago and have found no downside. Great woolfer also. This is plenty of sound for my Sony 75 inch TV. I would highly recommend it. I bought it directly from JBL. The price point was great and on sale. It is worth every penny I spent. I have confidence that we will have years of enjoyment.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
rear speakers are very good
on December 22, 2018
Posted by: gringo jimmy
from puerto vallarta Mexico
I know and understand audio I have a high-end system to compare this with.its not as good but for the money and the simple set up I feel its a very good deal , and a snap to set up,
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect system
on January 23, 2020
Posted by: Eric s410
from Highland Heights, KY
Easy to set up. ARC HDMI inputs let me plug my 4K fire stick right into the sound bar to get 5.1 surround sound. Rear speakers put out a good amount of volume. Surround without all the wires. Programmed right to my tv and fire stick sound. The subwoofer is massive and will bump more than enough base. No speaker wires running everywhere and display is there when you need it and off when you don’t. Very happy with this system, there’s nothing else like it. Shipping was fast since I live 2 hrs from JBL DC.
I would recommend this to a friend!
Written by a customer while visiting jbl.com