Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Average customer rating
4
(265 Reviews)
Rating breakdown 265 reviews
5 Stars
153
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support - Black
Customer Rating
5
Amazing Sound - Great Price
on May 8, 2021
Posted by: Tourman1988
from Branson, MO
Wow, this system is the best. Great price, great sound, easy surround by simply removing the surround speakers from the bar and place them wherever you want. The sub produces the best bass sound ever! I'm in love with this system. One of my best purchasesever!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Dead
on May 8, 2021
Posted by: AmbersJ
from Miami, Fl
I was extremely happy when arrived at my doorstep at5pm, hooked it up, I used the Bluetooth feature to try it, and BOOM!!! Awesome loud sound. The next morning, turned on and was DEAD!!! No sound. After trying to revive it with 3 calls and techs later had to return it for refund. Very disappointed!!!
I would recommend this to a friend!
Response from jbl.comBy Jem at Customer Support, Customer Support, May 8, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound!
on May 7, 2021
Posted by: LJ12
from Morgan City, Louisiana
I bought this a few weeks ago and happy that I did. The sound is amazing!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic Soundbar
on May 4, 2021
Posted by: Adelb
from Atlanta, GA
I cant believe I had Samsung soundbar for a year before deciding to buy this one. This set is incredible! My house is shaking for the bass, and the sound quality is amazing! I love the fact that it has 4 HDMIs and I only need to connect one HDMI to my TV (My TV has only 2 HDMI inputs)
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Best Sound For the Price
on May 3, 2021
Posted by: A Reviewer of Sound
from Warner Robins, GA
After a couple weeks of using this new system, I can say that I'm pleased with the volume, depth, and balance of sound that it provides for the price. One particular thing to note is that the subwoofer provides deep sound without it being deafening loud (something that many home sound systems don't always get right). Satellite speakers that are entirely wireless and with a decent battery life are a pretty novel idea. I think that you will have a hard time finding a better surround sound system for this price with such features.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Garbage for now
on May 1, 2021
Posted by: lilburt2004
from mn
It worked great for about 5 days and it started just turning off the sound about every 5 mins then turn the power off then back on it would work fine for about 20 mins and get worse to about 5 mins then it would fine for a day or two and repeat i have had it less then a month it sounds good but wow boys whats is going on?
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, May 3, 2021
We're sorry to hear about what happened. Here are some steps for us to check your JBL Bar 5.1:
1. Try using a different source ex. (phone, tablet) and connect via Bluetooth for us to check if the sound of the soundbar would still be the same.
2. Try watching or playing music from different sources ex. (Netflix, YouTube, cable box).
3. Try using a different HDMI cable.
4. Try connecting the soundbar to a different TV to check the audio.
5. Please make sure that the audio settings of your TV is set to PCM or Bitstream is selected. Do not set it to Auto as this could affect the audio processing of the TV to the soundbar. Either way, both PCM and Bitstream are compatible with our soundbar.
6. Try plugging into a different power outlet.
You can also rest the soundbar:
In any source mode, press and hold volume -, volume+
and SOURCE button on soundbar top panel until text display shows reset. When the factory settings restore is complete, the product automatically switches off and restarts.
If the problem persists, please contact us so we can check your options: https://support.jbl.com/us/en/#contact
1. Try using a different source ex. (phone, tablet) and connect via Bluetooth for us to check if the sound of the soundbar would still be the same.
2. Try watching or playing music from different sources ex. (Netflix, YouTube, cable box).
3. Try using a different HDMI cable.
4. Try connecting the soundbar to a different TV to check the audio.
5. Please make sure that the audio settings of your TV is set to PCM or Bitstream is selected. Do not set it to Auto as this could affect the audio processing of the TV to the soundbar. Either way, both PCM and Bitstream are compatible with our soundbar.
6. Try plugging into a different power outlet.
You can also rest the soundbar:
In any source mode, press and hold volume -, volume+
and SOURCE button on soundbar top panel until text display shows reset. When the factory settings restore is complete, the product automatically switches off and restarts.
If the problem persists, please contact us so we can check your options: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Generally pretty satisfied but with one defect
on April 24, 2021
Posted by: dslee85
from Irvine, CA
Subwoofer keeps making 'zeep' or 'electric buzz' noise whenever there's bass coming out. It got so annoying that I ended up disconnecting the subwoofer and using only the sound bar. Contacted customer support and will see if this can be replaced.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, April 26, 2021
Thank you for bringing this to our attention. We're sure that our customer support team will do everything that they can to eliminate the buzzing sound coming from our JBL BAR 5.1 and if the issue persists then they can check on your other options.
Written by a customer while visiting jbl.com
Customer Rating
1
Sounded great , sent back after 2 days
on April 23, 2021
Posted by: Antboog77
from Swiftwater, PA
I hooked this up on a Thursday evening worked fine and sounded good. Saturday morning no sound and no picture. Tried multiple solutions and had to send bar back. Currently waiting for a replacement, which I have to wait for them to process. Currently disappointed with my purchase as I have no sound system in my living room. Item was purchased on 4/12 .
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, April 27, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 stopped working all of a sudden. Please continue to coordinate with our Customer Support team to resolve the issue.
Written by a customer while visiting jbl.com