Customer reviews from jbl.com
JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Average customer rating
4
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
152
4 Stars
42
3 Stars
21
2 Stars
18
1 Star
31
80%of customers recommend this product.
(
160 out of
201)
Customer Reviews for JBL - 5.1-Channel Soundbar System with 10" Wireless Subwoofer and 4K & HDR Support
Customer Rating
1
No power to my soundbar
on June 25, 2021
Posted by: Jeffj0610
from Florida
Soundbar won’t get power today . I have had it for about a year and a half.
When spending this much I would not expect to have to by something new so soon. Very disappointed. I hope you guys can help me out.
When spending this much I would not expect to have to by something new so soon. Very disappointed. I hope you guys can help me out.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, June 27, 2021
Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issue/s you're experiencing with our JBL Bar 5.1. Please contact customer service at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
DO NOT BUY
on July 17, 2021
Posted by: Bad product
from Iowa
Literally the worst product ever. The side speakers cut in and out, messes up your wifi, the Subwoofer cannot handle the power going to it and makes rumbling sounds.DO NOT BUY!!!!!
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 19, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 5.1 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Not happy with the Bar
on September 13, 2021
Posted by: Mr MLW
from Cleveland OH
Had the 5.1 surround bar connected for just 1 day and now it will not power up and now I have to find my receipt to fill out a warranty replacement form.
Response from jbl.comBy JBL, Customer Support, September 14, 2021
We would like to get more information to help you out. Please contact us so we can assist you: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
I want to buy
on April 13, 2022
Posted by: Rogatho Nziku
from Njombe Tanzania
I want to buy this 5.1 channel soundbar how much and how can I get it in Tanzania, Njombe Region. Thanks
Written by a customer while visiting jbl.com
Customer Rating
1
The sub just blew up
on June 20, 2023
Posted by: JBLguy111
Ive had it for 3 weeks, maybe used it 10 times, the sub just blew. If you stand by your product and swap it for me, I'l change to 5 but for now you get 1.
By Customer Support, June 21, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Product
on January 20, 2018
Posted by: Washy
from Diamond, Il
Excellent product. Really easy to setup. Awesome surround sound. Love the wireless speakers.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Better sound than the other bars of the same serie
on December 4, 2017
Posted by: Juan Gabriel
from Santa Cruz, Bolivia
Only the main bar is x2 times heavier than the other bars of the same series, that means less distortion and better sound than the other bars of the same series.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Very satisfied!!
on April 9, 2018
Posted by: Raynard
from Chicago
Best I heard looking for setup for a week and cost was half of other brands, great sound
I would recommend this to a friend!
Written by a customer while visiting jbl.com