Customer reviews from Western Digital
WD - My Passport Wireless 250GB External USB 3.0 Portable SSD
Average customer rating
1.8
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
3
Customer Reviews for WD - My Passport Wireless 250GB External USB 3.0 Portable SSD
Posted by: Jacob
Verified Purchase:Yes
Concept is solid but the actual product seems unfinished. The UI implementation is weak at best and the device often unconnects randomly. It’s usable and does everything advertised but definitely seems like the team in charge rushed through it. It was much less expensive than the few other options out there so it’ll serve its purpose for now.
Pros:
-price
-SSD
-seems pretty rugged
-price
-SSD
-seems pretty rugged
Cons
-disconnects randomly from PC sometimes
-definitely would have benefited from a more common usb connector for the charging/pc connection port
-UI and usage of app could have been vastly improved with just a bit more effort.
-disconnects randomly from PC sometimes
-definitely would have benefited from a more common usb connector for the charging/pc connection port
-UI and usage of app could have been vastly improved with just a bit more effort.
Response from Western DigitalBy SM OLS Team, July 13, 2021
Hi Jacob,
Thank you for showing your interest in the WD My Passport Wireless SSD and we appreciate your time for sharing your valuable feedback with us.
The My Passport Wireless SSD is an all-in-one portable drive that helps preserve photos and videos captured on your cameras and drones. The one-touch copy button lets you back up photos and videos with the built-in SD card reader or the integrated USB port without a laptop or additional software. For more information on this product, you may visit our support website.
"WD My Passport Wireless Pro and SSD Online User Guide and Solutions"
Search for knowledge base article: 15048
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
Thank you for showing your interest in the WD My Passport Wireless SSD and we appreciate your time for sharing your valuable feedback with us.
The My Passport Wireless SSD is an all-in-one portable drive that helps preserve photos and videos captured on your cameras and drones. The one-touch copy button lets you back up photos and videos with the built-in SD card reader or the integrated USB port without a laptop or additional software. For more information on this product, you may visit our support website.
"WD My Passport Wireless Pro and SSD Online User Guide and Solutions"
Search for knowledge base article: 15048
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone and provide your details.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
2
Poor app support for HEIC and external connectivit
on August 2, 2021
Posted by: Customer389
Wish the app would just get better at showing heic images, it’s a shame that thumbnails can’t be generated on a backup platform. There is no way image names help. Asking customers to change the format of the file before uploading is just ridiculous as it takes more space on the original device.
I just wish we could access it over the web when it’s running within the home network. It’s a portable product but some form of connectivity would be great.
Also no support for smb2. Had to add the protocol to the file to make it work with iOS 14
Response from Western DigitalBy SM OLS Team, August 10, 2021
Hi Team,
We are sorry to hear about your experience with WD My Passport Wireless SSD and appreciate your time providing this review and bringing this matter to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
We are sorry to hear about your experience with WD My Passport Wireless SSD and appreciate your time providing this review and bringing this matter to our attention.
We would like the chance to work with you directly to help address any questions or queries you may have with the drive and help provide a good overall user experience. You can contact us directly via phone and we would be happy to assist you.
Need Help? Please see our "Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
1
Junk
on September 18, 2021
Posted by: JohnW
Battery wouldn't charge. Couldn't get WiFi to work when not plugged into charger. this is the 2nd defective product I received from WD. WD products used not be more reliable.
Response from Western DigitalBy SM OLS Team, October 7, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport Wireless and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Wireless and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: John7e
Verified Purchase:Yes
Impossible to connect to my iMac 2020. It sits in my closet, unused.
Response from Western DigitalBy SM OLS Team, July 20, 2021
Hi John7e,
We're sorry to hear about your experience with the WD My Passport Wireless SSD device and thanks for bringing this to our attention. It is best to ensure the My Passport Wireless is functioning on the most current firmware release, as this helps maintain peak performance. We would appreciate an opportunity to address your concerns directly. Meanwhile, you could go through some helpful articles which we have provided below providing information about the issues and their appropriate troubleshooting for the WD My Passport Wireless Pro.
"How to Update Firmware on a My Passport Wireless Pro and SSD":
Search for knowledge base article: 4160
"Firmware download":
Go to the product Firmware section
"Wi-Fi Best Practices while using a My Passport Wireless Pro":
Search for knowledge base article: 8421
"How to set up a My Passport Wireless Pro on macOS":
Search for knowledge base article: 8416
We would suggest you run a diagnostic test on the device to check the health status of the hard drive. Please follow the instructions provided in the support articles below.
"How to run a Diagnostics test My Passport Wireless, Pro and SSD":
Search for knowledge base article: 15725
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
Search for knowledge base article: 10336
We would appreciate the opportunity to assist you. Please contact our Support team so that we can improve your experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with the WD My Passport Wireless SSD device and thanks for bringing this to our attention. It is best to ensure the My Passport Wireless is functioning on the most current firmware release, as this helps maintain peak performance. We would appreciate an opportunity to address your concerns directly. Meanwhile, you could go through some helpful articles which we have provided below providing information about the issues and their appropriate troubleshooting for the WD My Passport Wireless Pro.
"How to Update Firmware on a My Passport Wireless Pro and SSD":
Search for knowledge base article: 4160
"Firmware download":
Go to the product Firmware section
"Wi-Fi Best Practices while using a My Passport Wireless Pro":
Search for knowledge base article: 8421
"How to set up a My Passport Wireless Pro on macOS":
Search for knowledge base article: 8416
We would suggest you run a diagnostic test on the device to check the health status of the hard drive. Please follow the instructions provided in the support articles below.
"How to run a Diagnostics test My Passport Wireless, Pro and SSD":
Search for knowledge base article: 15725
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
Search for knowledge base article: 10336
We would appreciate the opportunity to assist you. Please contact our Support team so that we can improve your experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Customer Rating
1
Highly do not recommend
on October 19, 2021
Posted by: Disappointed customer
Similar to other reviews, it would not charge brand new out of the box. I spent a long time looking into why it was not charging only to find that this is a known issue amongst others who have bought it. It sucks because I really wanted to like it, but I have a hard time trusting something with my files that could simply stop working out of the blue. I highly do not recommend, especially at the price point!
Response from Western DigitalBy SM OLS Team, October 26, 2021
Hello,
We're sorry to hear about your user experience with the WD My Passport Wireless Hard Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Wireless Hard Drive and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
good idea, needs to be better
on October 25, 2021
Posted by: Dave DMI
Purchased to backup vider footage from SD cards shot on location. Is a good idea, needs to be better. Batter only lasted 2 years (not replaceable) SSD version at 256GB is only big able to copy 2 SD cards at 4K XAVC.
Response from Western DigitalBy SM OLS Team, October 26, 2021
Hello ,
We're sorry to hear about your user experience with the WD My Passport Wireless and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Passport Wireless and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital