Customer reviews from Western Digital
WD - My Passport Wireless 2TB External USB 3.0 Portable SSD
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for WD - My Passport Wireless 2TB External USB 3.0 Portable SSD
Posted by: Luigith
Verified Purchase:Yes
Thought the connectivity would be much better than this.
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi Luigith,
We're sorry to hear about your experience with the WD My Passport Wireless device and thanks for bringing this to our attention. It is best to ensure the My Passport Wireless is functioning on the most current firmware release, as this helps maintain peak performance. We would appreciate an opportunity to address your concerns directly. Meanwhile, you could go through some helpful articles which we have provided below providing information about the issues and their appropriate troubleshooting for the WD My Passport Wireless.
"How to Update Firmware on a My Passport Wireless Pro and SSD":
Search for knowledge base article: 4160
"Firmware download":
Go to the product Firmware section
"Windows cannot detect My Passport Wireless Pro and SSD":
Search for knowledge base article: 19238
"Wi-Fi Best Practices while using a My Passport Wireless Pro":
Search for knowledge base article: 8421
"How to set up a My Passport Wireless Pro on a Windows PC":
Search for knowledge base article: 8417
"How to set up a My Passport Wireless Pro on macOS":
Search for knowledge base article: 8416
We would suggest you run a diagnostic test on the device to check the health status of the hard drive. Please follow the instructions provided in the link below .
"How to run a Diagnostics test My Passport Wireless, Pro and SSD":
Search for knowledge base article: 15725
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
Search for knowledge base article: 10336
We would appreciate the opportunity to assist you. Please contact our Support team so that we can improve your experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information
We're sorry to hear about your experience with the WD My Passport Wireless device and thanks for bringing this to our attention. It is best to ensure the My Passport Wireless is functioning on the most current firmware release, as this helps maintain peak performance. We would appreciate an opportunity to address your concerns directly. Meanwhile, you could go through some helpful articles which we have provided below providing information about the issues and their appropriate troubleshooting for the WD My Passport Wireless.
"How to Update Firmware on a My Passport Wireless Pro and SSD":
Search for knowledge base article: 4160
"Firmware download":
Go to the product Firmware section
"Windows cannot detect My Passport Wireless Pro and SSD":
Search for knowledge base article: 19238
"Wi-Fi Best Practices while using a My Passport Wireless Pro":
Search for knowledge base article: 8421
"How to set up a My Passport Wireless Pro on a Windows PC":
Search for knowledge base article: 8417
"How to set up a My Passport Wireless Pro on macOS":
Search for knowledge base article: 8416
We would suggest you run a diagnostic test on the device to check the health status of the hard drive. Please follow the instructions provided in the link below .
"How to run a Diagnostics test My Passport Wireless, Pro and SSD":
Search for knowledge base article: 15725
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
Search for knowledge base article: 10336
We would appreciate the opportunity to assist you. Please contact our Support team so that we can improve your experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: Steve F
Verified Purchase:Yes
The HD works as advertised. It would be much better if the data could be password protected while wirelessly connecting. Also, it's limited to SD cards, but would be much better if it could also accept other types of photo memory cards e.g. XQD and CFE.
Response from Western DigitalBy SM OLS Team, July 9, 2021
Hi Steve F,
We are sorry to hear about your security concern with WD My Passport Wireless SSD and appreciate your time providing this review. We understand that you want to protect your data while connecting to this device wirelessly. Please be informed that you can set up a Wifi password to protect your data on My passport wireless SSD under the Wifi tab on the dashboard. This way only the authorized person with the password will be able to connect to it and access the data. For more information please visit our support website.
"Accessing the Dashboard on a My Passport Wireless, Wireless Pro and SSD device"
Search for knowledge base article: 19786
"How to Password Protect Dashboard Access On A Passport Wireless, Pro, and SSD"
Search for knowledge base article: 13139
"WD My Passport Wireless Pro and SSD Online User Guide and Solutions"
Search for knowledge base article: 15048
We are happy to answer all your queries related to Western Digital products. You can contact us by phone and provide your details. We would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your security concern with WD My Passport Wireless SSD and appreciate your time providing this review. We understand that you want to protect your data while connecting to this device wirelessly. Please be informed that you can set up a Wifi password to protect your data on My passport wireless SSD under the Wifi tab on the dashboard. This way only the authorized person with the password will be able to connect to it and access the data. For more information please visit our support website.
"Accessing the Dashboard on a My Passport Wireless, Wireless Pro and SSD device"
Search for knowledge base article: 19786
"How to Password Protect Dashboard Access On A Passport Wireless, Pro, and SSD"
Search for knowledge base article: 13139
"WD My Passport Wireless Pro and SSD Online User Guide and Solutions"
Search for knowledge base article: 15048
We are happy to answer all your queries related to Western Digital products. You can contact us by phone and provide your details. We would be happy to assist you.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital