Customer reviews from zerowater.com
ZeroWater - 40-cup Ready-Pour Glass Dispenser - Clear/Chrome
Average customer rating
3.9
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
203
4 Stars
68
3 Stars
33
2 Stars
36
1 Star
41
74%of customers recommend this product.
(
236 out of
320)
Customer Reviews for ZeroWater - 40-cup Ready-Pour Glass Dispenser - Clear/Chrome
Posted by: Bill S
Length of ownership:1 month
Verified Purchase:Yes
After less then three weeks... the water tastes link an lemon or orange. Weird.
We cannot afford to replace the filters 3 times in two months.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Posted by: Courtney
Length of ownership:1 month
Verified Purchase:Yes
The spicket that the way pours out of us super cheap and can easily break. Otherwise it works well.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Poorly Designed and Filters Wear Out Sooner
on April 1, 2021
Posted by: Dissatisfied Customer
Length of ownership:1 year or longer
I have had this product for over a year. Buyer beware, I often have to discard a filter after a week because the water sits at the top. You have to dump the water out (at the bottom) prior to filling to get the normal lifespan I’ve been accustomed to with other dispensers (customer since 2016). I bought one for my parents and the same happens to them; they went back to bottled water.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, April 20, 2021
Sometimes the filters will develop an air pocket inside them. This can happen as the filter contents settle in transit or during the filtration process as air bubbles can become trapped inside of the filter. Then once the water level in the pitcher meets the air pocket it can stop or severely slow down the flow of water through the filter due to the pressure of the water both above and below the air pocket inside the filter. First try unscrewing the filter, then re-installing it. If that does not work to alleviate this, it is best to lift the filter and reservoir out of the pitcher or dispenser and tap the side of the filter using moderate force to help break up the air pocket. Then take just the filter & reservoir to the sink and put about an inch of water into the reservoir and allow that to run through the filter and right into the sink to displace and dispel the air pocket. After that has completed then return the filter and reservoir to the pitcher or dispenser and continue to filter water as normal.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday, 8 AM to 8 PM CST.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday, 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Posted by: Lauri
Length of ownership:1 month
Verified Purchase:Yes
I love this - it reduces the time in having to fill the pitcher over and over.
Written by a customer while visiting zerowater.com
Posted by: Teezee
Verified Purchase:Yes
Only bad thing is the spout is well above the bottom so you have to take the filter off in order to obtain the water underneath it.
Otherwise, great product!
Written by a customer while visiting zerowater.com
Posted by: Susan D
Length of ownership:1 month
Verified Purchase:Yes
We are very pleased with this item. I would recommend replacing the plastic spout with a metal one since the other components are metal.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: susani
Length of ownership:1 month
Verified Purchase:Yes
I cannot use it. It leaked when I put it together. I fixed it. One month later it started leaking again all over my laminate floor. My floor ruined and I am very unhappy with this product. The lady that I spoke to could care less.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, December 30, 2022
We apologize for the leaking spigot on your glass dispenser, this is not a common issue with this model and we would have most certainly sent you a replacement to solve the problem. We understand your frustration and we will processing your no cost return as quickly as possible. Thank you for your feedback and we appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
1
Doesn’t work! DEFECTIVE PRODUCT STAY AWAY
on April 7, 2023
Posted by: Kiank
Length of ownership:1 week
ORDER #230503
This product looks nice but doesn’t work AT ALL. The water drips down from the side of the filter and only filters about 70% of the water. The rest of the water just drops down into the glass tub. I water tested it and my levels are at 150-180. I took a risk by getting this even though the reviews were poor I figured maybe they had a couple products that just were made incorrectly but NO THIS PRODUCT DOESN'T EVEN WORK.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 10, 2023
We apologize for the leaking reservoir on your glass dispenser, this certainly is not the norm for this product. We are sending you a whole new unit and we again apologize for the inconvenience.
Written by a customer while visiting zerowater.com