I had to replace the faucet with a new one and the suction is too tight on filtration basin to allow decent flow of water. I had to drill holes around top to fix the problem.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 6, 2022
Thank you for your feedback, we have made some improvements on these problem areas certainly to alleviate the concerns you have voiced. We appreciate your business.
Written by a customer while visiting zerowater.com
Customer Rating
1
Spigot leaks EVERYWHERE
on May 30, 2022
Posted by: Ihatethiswaterfilter
Length of ownership:3 months
I loathe this product. It looks pretty but it leaks ALL over my counter and has ruined a ton of my toddler’s sticker books and coloring books that we kept on the counter behind it. It also soaked my bar stool that was on the other side of the counter and now it has a huge water stain. Terrible product and the company seems to be totally happy to just produce it knowing full well that they are using a cheaper spigot that will leak when they could be using something of higher quality that wouldn’t leak!!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, June 1, 2022
We apologize for the leaking spigot on your dispenser, we can assure this is not the norm for this product and if you would like a replacement spigot we would be happy to send one to you. Please call 1-800-503-2939
Written by a customer while visiting zerowater.com
I really like the size, but it leaks all over the place.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, February 27, 2023
Make sure the rounded sides of the gaskets are facing into the glass and then you must find a bit of a "sweet spot" if you will with the tightness of the nut on the inside of the spigot. It cannot be too tight and obviously it cannot too loose. It really takes trial and error sometimes but if you find the perfect tightness it will not leak.
Written by a customer while visiting zerowater.com
Customer Rating
2
Spout is a fail and has been since day one
on March 14, 2023
Posted by: Ignored input
Length of ownership:6 months
I am very happy with my zero water products in the past, however the flimsy spout made of plastic and the silicone gasket combine to cause intermittent leaks that are unpredictable at best! Why sell a product that multitudes of customers have complained about since the introduction of the product?? Fix the spout!! Also the reason for placing the spout so far up from the bottom of the glass container would be solved by the inverted dog bowl That lifts the container up!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, March 15, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Perfect solution to my 1 gal distiller! I can ensure off gassing and have a beautiful storage/dispenser.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Glass - great! Taste and smell - HORRIBLE!!
on January 18, 2024
Posted by: Vwags
Length of ownership:6 months
I love the concept of a glass dispenser. I was thrilled and finally decided to spend the money. I got a replacement faucet part as almost every review said the original leaked. Worked great.
BUT!!!!! BUT!!!!! The water had a HORRIBLE FOUL DISGUSTING taste and smell. Sadly, I can't taste or smell but after making 3 weeks worth of smoothies with that water (I have health issues so smoothies are my entire diet and safe clean water is a must), and getting very sick after drinking those, someone realized it was clearly and obviously the water. They took one of my smoothies and smelled it and they felt sick. They got some water from the dispenser and said it smelled extremely bad. My animals were all sick as well!
Also, 2 different filters were tried. BOTH produced HORRIBLE tasting and smelling water!!! BOTH!!
This dispenser was EXPENSIVE!!! This is NOT OK!!!! People depend on this actually working so we don't get sick vs it making us sick!!! I must trust that this dispenser works and produces good safe clean water. How can I ever trust this dispenser again??? A WASTE!!! BEWARE!!!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 24, 2024
ZeroWater's Ion-exchange resin filters are a reliable and efficient way to get delicious, filtered water. They work by exchanging ions in the water with regenerated ions from the resin beds, which can remove a variety of contaminants from water, including lead, nitrates, sulfates, calcium, magnesium, and other heavy metals. The exchanged ions bind with the contaminants, making them much easier to filter out. Our combination of cation and anion exchange resins can reduce 99.6% of dissolved contaminants in your water. However, when the filter is exhausted no more contaminants can be filtered out and an unpleasant smell and taste may be present. This is a common cause of overuse and can also occur by pouring hot water into the filter or freezing it. Be aware, though, that while the smell is unpleasant, it does not indicate any harm or danger. It is only time to replace your filter. Change your filter once the TDS meter reads 006.
Written by a customer while visiting zerowater.com
Customer Rating
5
Looks Great
on January 30, 2019
Posted by: wolfdog
Length of ownership:1 week
Had my 40 for less than 24 hours. Set it up last night and the meter read 000. Today the meter reads 005. The water has a acidic metallic taste. Did a live chat a few minutes and the zero water rep said this isn't the system for me. Tested my water out of the tap 3 times and got 3 different numbers from the meter. Don't know how accurate the tester is. Going to try fresh water and see if i get the 000 reading again. I will keep the 40 cup unit and get used to the taste i suppose.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com