Customer reviews from zerowater.com
ZeroWater - 40-cup Ready-Pour Glass Dispenser - Clear/Chrome
Average customer rating
3.9
(381 Reviews)
Rating breakdown 381 reviews
5 Stars
203
4 Stars
68
3 Stars
33
2 Stars
36
1 Star
41
74%of customers recommend this product.
(
236 out of
320)
Customer Reviews for ZeroWater - 40-cup Ready-Pour Glass Dispenser - Clear/Chrome
Customer Rating
5
Love it
on June 7, 2022
Posted by: Nicholette
Length of ownership:1 week
Thank you for making such a beautiful and large water filter pitcher. I love it. I tested the water and it was zero which I love. I don't mind the spigot location I think it's great, I'm fine with keeping it filled. Mine went on great and doesn't leak with hand tightening. I've been able to filter nearly 3 gallons of water and it's just touching the white part. I just filled an old gallon jug about 3 times and got a nice beautiful amount of filtered water. It looks so pretty. I'm very happy with it. THANK YOU FOR THE BEAUTIFUL DESIGN. I think the filters are worth it comparatively when buying jugs of water etc. which I was doing because my tap water is 112. yuk. I love the glass! THANKS!
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Anonymous
Length of ownership:1 month
Verified Purchase:Yes
Excellent taste and we cant be happier with the support we have received. Any and all issues we had have been addressed and corrected.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
terrible
on February 18, 2023
Posted by: unhappycustomer
Length of ownership:1 year or longer
The spigot started to leak after just a few months. The washer is loose and even when you tighten the spigot it still leaks. Also, like another reviewer stated, it is poorly designed with the spigot a few inches above the bottom of the filter so you can never get the water at the bottom out - although the manufacturer says this is to fit a glass under it - this is still a terrible idea because hygienically you can NEVER empty the water filter - old water just sits there as you keep adding new water to it since you can never empty it. Terrible design and like I said, it leaks all the time. I have had to keep it propped over my sink so that it can leak all day into the sink instead of all over my kitchen counter and floor.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, February 27, 2023
The glass container is meant to be filled continuously, thus making the water beneath the spigot irrelevant. Once the water tests above the 006ppm mark simply empty the entire container into your sink then rinse, dry, and replace the filter. We apologize for the leaking spigot and a replacement can be sent to you, just call us at 1-800-503-2939
Written by a customer while visiting zerowater.com
Posted by: Heatherp
Length of ownership:1 month
Verified Purchase:Yes
Dispenser is super slow, the pitcher is a better option. It also takes a long time to fill.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, March 30, 2023
Thank you for contacting ZeroWater. From time to time the filter can develop an air lock, some little air pockets or air bubbles that get trapped down inside the filter. Typically this is an easy and quick fix, simply remove the filter from the container and unscrew it from the tray. Then hold the filter sideways/horizontal and grip the filter very tightly and shake the filter with some good force side to side and back and forth 8 to 10 times. This will loosen the filter media and break the air lock.
Written by a customer while visiting zerowater.com
Posted by: SG23
Length of ownership:1 month
Verified Purchase:Yes
Water tasted terrible compared to other water filters, and plastic spigot leaked from the get go. Too much plastic touching water, and poor design results in "stranded" water at the bottom of the reservoir, too low to be dispensed through the leaking spigot. Not a good buy
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 25, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Posted by: NancyS
Length of ownership:1 week
Verified Purchase:Yes
I don’t have very much room on my kitchen counter but made room for this water dispenser. We have well water with 3 filters and a UV light. I tested it and was 131 after going through ZeroWater it was zero. Tastes delicious.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Posted by: Lori V
Length of ownership:1 month
Verified Purchase:Yes
The spigot is cheap and leaks. You have to keep a towel or bowl underneath the spigot. It's cheap plastic.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, August 11, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
Written by a customer while visiting zerowater.com
Posted by: Jolene
Length of ownership:1 month
Verified Purchase:Yes
We saved up to order this for our apartment kitchen which was renovated before we rented it. It’s a pretty glass container. Right now it sits on the edge of the sink because it hasn’t stopped leaking from the spout. This also diminishes the filter and is wasteful. I contacted customer service and Josh replied that he would sent a new spout. I replied to the email with my physical address. He said to allow 5-7 business days. That was on July 27. Today is August 14. If he sent it the next day it should have been here last week. Thoroughly disappointed. This is the number one complaint for this product and the company. I’m at loss. I will be emailing again today to see what happened. It be nice to get a new filter too considering we lost so much of its filtering to leakage. It’s a gorgeous item but not worth much when it leaks nonstop. Do better be better. I’m talking to you Josh, senior customer service manager 1. We are hoping the problem is resolved. But this seems to be such an issue. I would like to know, why haven’t you redesigned it yet?
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, August 16, 2023
We certainly apologize if there was any confusion in getting your issue resolved, the replacement spigot has been ordered and we will try to get that delivered to you as soon as possible. We did look into your email correspondence and learned that we sent you a request for a shipping address to which we received no response. It was only upon further investigation that we ascertained you had purchased the product directly through us and we were able to use your address from your original order to send the replacement spigot. If you ever have any questions or concerns in the future we can always be reached by phone as well, 1-800-503-2939.
Written by a customer while visiting zerowater.com