Customer reviews from fisherpaykel.com/us
Fisher & Paykel - ActiveSmart 16.8 Cu. Ft. French Door Built-In Refrigerator - Custom Panel Ready
Average customer rating
3.8
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
3
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for Fisher & Paykel - ActiveSmart 16.8 Cu. Ft. French Door Built-In Refrigerator - Custom Panel Ready
Posted by: Scott
Verified Purchase:Yes
It's a pretty nice fridge for the money. Good build quality. However, the doors don't close as easily as I thought they would. Maybe it wasn't installed properly. Not sure. I'd call to have a service tech look at it, but that kind of thing is covered under the warranty. Keep an eye on whoever you have install yours. Mine also seems to be missing the screw covers for the doors.
By Global Customer Support Center, June 26, 2022
Thank you for your review.
I’m sorry to hear you had a frustrating experience with the installation of your new refrigerator. We really appreciate you bringing this issue to our attention. I can see from your account details that you have been in contact with our customer care team in regards to resolving this issue.
If you need to get in contact again, you can reach our customer care team 24/7 via phone or our online webchat: https://www.fisherpaykel.com/us/help-and-support/contact-us
I’m sorry to hear you had a frustrating experience with the installation of your new refrigerator. We really appreciate you bringing this issue to our attention. I can see from your account details that you have been in contact with our customer care team in regards to resolving this issue.
If you need to get in contact again, you can reach our customer care team 24/7 via phone or our online webchat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us
Posted by: Jim and Patty
Verified Purchase:Yes
Controls temperatures very well. Food appears to stay fresher than in our previous refrigerator.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Larry
Verified Purchase:Yes
Lots of room inside. Great ice maker and great compartments. Lots of storage in the doors. Only objection is that the doors will not automatically close until they are about 5" from "closure".
By Global Customer Support Center, November 29, 2022
Thank you so much for taking the time to leave us this amazing review Lawrence.
We will use the feedback regarding the doors to provide to our product design team for future product developments.
Inayah
We will use the feedback regarding the doors to provide to our product design team for future product developments.
Inayah
Written by a customer while visiting fisherpaykel.com/us
Posted by: Anonymous
Verified Purchase:Yes
This counter depth stainless steel fridge is absolutely 5-star! First class design & technology
Written by a customer while visiting fisherpaykel.com/us
Posted by: Ed G.
Verified Purchase:Yes
Excellent refrigerator; keeps food fresh. Freezer accommodates most package sizes, and the ice maker is flawless
Written by a customer while visiting fisherpaykel.com/us
Posted by: Jeff R
Verified Purchase:Yes
Love the look of it being built into the cabinet. It is a litter smaller inside than a counter depth fridge. So if you have a big family you will need that extra fridge in the garage.
Written by a customer while visiting fisherpaykel.com/us
Posted by: SK Reno
Verified Purchase:Yes
I love this refrigerator and it is exactly what I need. I rated it as a 4 star because the freezer is very small with limited capacity, however, this is fine for my purposes. The ice capacity is also minimal. The refrigerator is very spacious and the double doors, make it so easy to access. The temperature in the drawers is able to be regulated. I have been very happy with the refrigerator so far.
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
1
Ice accumulation in the back of the freezer and cr
on April 24, 2024
Posted by: Mandy
The plastic in my refrigerator cracked! It is a substantial crack. Nothing fell on it or there was no accident just one day it cracked.
Also the freezer build up ice at the back of the drawer and this prevents the freezer drawer from closing properly. Removing the ice from the back of the freezer is a pain.
There is no way to turn off the fridge in order to remove the ice. There is no off button. It always stays on. I have had to remove the ice built up from the back of the drawer several times and it’s a big ordeal.
This fridge was a great price for a built in look but it has all these issues right after 5 years.
The company technician was not helpful either.
By Global Customer Support Centre, April 25, 2024
Thank you for your feedback. We’re truly sorry to hear that your experience with our appliance was not up to standards. We would like the opportunity to talk and investigate your feedback further.Please feel free to reach out to us. We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us