Customer reviews from otterbox.com
OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 and 8 - Stormtrooper
Average customer rating
4.4 out of 5
4.4
(556 Reviews)
Open Ratings Snapshot
Rating breakdown 556 reviews
5 Stars
371
4 Stars
92
3 Stars
51
2 Stars
22
1 Star
20
87%of customers recommend this product. 
(
471 out of 542
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Star Wars Case for Apple iPhone 7 and 8 - Stormtrooper
Customer Rating
1 out of 5
1
Horrible
on August 22, 2018
Posted by: Mike
Verified Purchase:Yes
After 4 days of use in my pocket the case started to peel
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 24, 2018
Hey Mike,

Venom can do a lot of weird things, but he definitely shouldn't be peeling like that! We're so sorry to see that this is happening, and our Otter medics would love to get that anti-hero back on his feet with a warranty replacement. Just give them a call at 1-855-688-7269, and with a couple of quick moves, Venom will be keeping your phone safe for a long time to come!

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Aqua Mint Dip Case Color
on October 4, 2016
Posted by: Brittany
This review only got 1 star, not because of the product quality (I love Otterbox) but because of the display color vs the actual color in real life. I ordered the Aqua Mint Dip case and online it looks like it's teal/pink. It arrived today and is teal/orange (almost like a neon orange). I'm returning it and getting another one. The color just isn't what I expected :(
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not durable
on November 21, 2016
Posted by: Clinton
Verified Purchase:Yes
Case Scratched within minutes. Not worth the price. Not durable
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 22, 2016
Hi Clinton,

We’re sorry that this Symmetry case is getting a bit scratched up. We fully get why that would be disappointing and we certainly want to rectify this unfortunate situation. Please give us a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not as Pictured
on January 20, 2017
Posted by: RachL
I bought the dip dot case and when it arrived it was not as pictured. The image on the website shows a navy blue inner lining, but the case I received has a bright pink inner lining. I don't really care about the inner lining color, but when you put the phone screen-up the case is bright pink instead of navy.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great purchase
on March 18, 2017
Posted by: LeeP
Verified Purchase:Yes
Bought this symmetry case for my iPhone 7. Love it. Stylish yet provides ample protection for my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Most fun phone case yet!
on June 7, 2017
Posted by: Sandy123
Verified Purchase:Yes
I really love the sleek design and the wonderful Caribbean flare - colors and design.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Neon Pink - Not as Pictured
on October 17, 2017
Posted by: islandpug
Verified Purchase:Yes
Was so disappointed with the pink color immediately. Had deliberated over which case to get as none of them immediately struck me. I will be returning.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 18, 2017
Hey islandpug,

We're sorry that the pink color for this Symmetry was not quite what you had in mind. We try to display the most accurate representation of our colors on our website, but unfortunately, sometimes things can get lost in translation due to different monitors, etc. If you have any further OtterBox questions, feel free to contact our support team at 1-855-688-7269, and they'll take care of you!

Regards,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Cases Looks Months old after 4 days
on December 23, 2017
Posted by: Melissa
Verified Purchase:Yes
I got this case on Tuesday by Wednesday there were already two major scratches on the surface of the case and all I had done was set it down in the counter and today is Saturday and the case looks months old I love the case but it already looks warn and old; would like the same case but would like one that doesn’t look old in less than a week. I’ve had many otterbox cases and this is the first time I’ve had an issue
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2017
Dear Melissa,

We are truly sorry to see that you've had such a disappointing experience with this Symmetry series case! We're calling for a do-over, and we're pretty confident that we can get you a properly performing unit that's both stylish and protective. Please feel free to call our awesome Otters at 1-855-688-7269, and they'll hook you up with a brand new warranty replacement!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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