Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
3
Unimpressed
on September 16, 2023
Posted by: Silverdog
A very average product for a high price. Fan isn't very strong. The grease filters are always falling out which scratched my stainless steel stove top. Issue seems caused by the design of the brackets that hold the filters in. This product was installed by my builder who claimed it was a top end product. Not accurate.
Response from geappliances.comBy Sylvia@GEAppliances, GE_Appliances, September 18, 2023
Hi,
We appreciate you leaving a review for this vent hood. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding the filters and fan. Thank you for your time and consideration.
-Sylvia@GEAppliances
We appreciate you leaving a review for this vent hood. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding the filters and fan. Thank you for your time and consideration.
-Sylvia@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Lights
on September 21, 2023
Posted by: Gaser
from Maine
Should have LED lights. Only issue. Middle grate is very heavy but expected.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Loving this range hood!
on September 22, 2023
Posted by: ezramom
love the look of the hood and it really pulls out the heat and odor from cooking
Written by a customer while visiting geappliances.com
Customer Rating
5
Great unit
on September 23, 2023
Posted by: HoboF16
Great unit. Quiet and gorgeous in our home. Easy to operate
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
This products had defective discontinued parts
on September 24, 2023
Posted by: SamSem
from FLEETWOOD PA
2nd hood installed with defective lights. 1st hood right bulb blew the mother board and part discontinued so had to replace entire hood., 2nd hood installed and left light blew out within 6months. Why sell hoods with discontinued parts????
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, September 26, 2023
Oh no!
We're so very sorry you continue to have issues with your chimney hood. This is certainly not the experience we want for you! If your model is only 6 months old, rest assured, it comes with a one year warranty. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Best wishes. - Tierra@GEAppliances
We're so very sorry you continue to have issues with your chimney hood. This is certainly not the experience we want for you! If your model is only 6 months old, rest assured, it comes with a one year warranty. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product!!
on September 25, 2023
Posted by: Leo Oakland Fl
Very good so far !! Matching with my others ge appliances
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Sturdy
on September 28, 2023
Posted by: Jay576
from WI
Great so far, and an improvement over our oil leaking Brian.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Installers Nightmare on my street!
on September 29, 2023
Posted by: dschiavonejr
from Woodbury, CT
vent pipe cover very flimsy and cheap with no room for error on installation.
Installing store where purchased from could not get it right and re-installed unit 3 times(first time installed sideways and didn't even connect to vent to the outside elbow) before getting it close to correct and straight but also used caulk on edges and made a huge mess and shows finger prints to no avail.
Installing store where purchased from could not get it right and re-installed unit 3 times(first time installed sideways and didn't even connect to vent to the outside elbow) before getting it close to correct and straight but also used caulk on edges and made a huge mess and shows finger prints to no avail.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Jonathon@GEAppliances, GE Appliances , October 3, 2023
Hello - Thank you for taking out some time to connect and share your experience. We're sorry that the installation process didn't go as expected.
With this in mind, we are going to note this down and share it with the appropriate teams. This way we can review and keep things in mind for our models going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
With this in mind, we are going to note this down and share it with the appropriate teams. This way we can review and keep things in mind for our models going forward. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com