Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
2
Annoying Noise
on July 17, 2023
Posted by: bobgy
More rattle or flutter noise coming from vent, need to get a replacement from GE.
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie@GEA, GE_Appliances, July 18, 2023
Hello,
Thank you choosing GE Appliances for your home. We are sorry to hear you are having an issue with your range hood!
If your vent is making loud noises we recommend taking a look at page 10 of the manual here for troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--QPHzdmJS--/aa45c0533f1c45da9f3d290a1c1707f0073d98c3.pdf?_ga=2.123930701.63034938.1689600049-302677575.1657120421
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Thank you choosing GE Appliances for your home. We are sorry to hear you are having an issue with your range hood!
If your vent is making loud noises we recommend taking a look at page 10 of the manual here for troubleshooting steps:
https://products-salsify.geappliances.com/image/upload/s--QPHzdmJS--/aa45c0533f1c45da9f3d290a1c1707f0073d98c3.pdf?_ga=2.123930701.63034938.1689600049-302677575.1657120421
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!
on July 17, 2023
Posted by: Debngary0819
The hood vent looks beautiful and has great features!
Written by a customer while visiting geappliances.com
Customer Rating
1
Chimney is garbage
on July 18, 2023
Posted by: Bad7
The chimney is poorly made. It bows out and that looks terrible.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 19, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE wall-mount chimney hood. We are so sorry to hear that the chimney hood is bowing out as this is certainly not normal operation, nor the quality that we expect.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience an appliance has to offer.
Thank you for your feedback!
-Devin@GEA
Thank you for taking the time to leave a review on your GE wall-mount chimney hood. We are so sorry to hear that the chimney hood is bowing out as this is certainly not normal operation, nor the quality that we expect.
Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience an appliance has to offer.
Thank you for your feedback!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
RATTLES ON ALL SPEEDS
on July 27, 2023
Posted by: HOOD PROBLEM
from McCleary, Washington
After installing the hood the motor rattles on ALL speeds. Other than that the hood meets all expectations. Suction is great and we like the brightness of the light and the night light.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 28, 2023
Hello! Thank you for your feedback. We are so sorry to hear that your new vent hood rattles while in use. This is not normal operation, and we recommend scheduling an in-warranty service appointment with one of our certified technicians to get this issue resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will be able to get this issue resolved as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on August 4, 2023
Posted by: bgopi2
Worst product, from day one suddenly all the light blink, got tech but no luck.
Response from geappliances.comBy Devin@GEA, GE_Appliances, August 5, 2023
Hi there,
Thank you for taking the time to leave a review on your GE Appliances wall-mount chimney hood. We are truly sorry to hear that the hood has not worked properly from day one. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with GE Appliances factory service team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances wall-mount chimney hood. We are truly sorry to hear that the hood has not worked properly from day one. This is certainly not normal operation, nor the quality that we expect.
We recommend taking advantage of the manufacturer's warranty, and schedule a service appointment with GE Appliances factory service team. You can schedule an appointment by calling the Service Department directly at 1-800-432-2737 Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Slimline look
on August 4, 2023
Posted by: Nanagalene
from Wasilla Alaska
The vent hood is awesome! It has a very slimline look. I’m so glad we purchased it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Range Hood
on August 9, 2023
Posted by: Girlscout53
from Scottsdale, Arizona
Sleek hood with variable fan speeds and a light. Quiet, works great.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice looking hood. Not cheap but worth the money
on August 13, 2023
Posted by: Anonymous
from Memphis,TN
a gorgeous ventahood. we haven't burned anything yet to fully test it but I'm sure my wife will make that happen soon. When she does, I'm sure this 3-speed fan will handle the job!
Features
5
Performance
5
Quality
5
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, August 23, 2023
Hello there,
We’re thrilled that you’ve been impressed by your gorgeous new vent hood; the beautiful black stainless finish looks absolutely fabulous in any kitchen, and we’re sure its powerful performance will leave you impressed. We really love the incredible illumination provided by the dual halogen bulbs, and the backlit controls make it easy to use. We truly appreciate you choosing GE Appliances, and please know we’re here should you ever need assistance. -MichaelB@GEA
We’re thrilled that you’ve been impressed by your gorgeous new vent hood; the beautiful black stainless finish looks absolutely fabulous in any kitchen, and we’re sure its powerful performance will leave you impressed. We really love the incredible illumination provided by the dual halogen bulbs, and the backlit controls make it easy to use. We truly appreciate you choosing GE Appliances, and please know we’re here should you ever need assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com