Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
5
Looks sturdy and clean
on November 30, 2022
Posted by: TKmtlion
from Hollidaysburg Pa 16648
The projects was very easy to install and adds to the appearance of the kitchen
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Motor seized
on November 30, 2022
Posted by: SkierD
from Crestwood<KY
Product has worked great providing adequate lighting and ventilation for cooking. But unfortunately after 2 yrs of use the weekend after Thanksgiving it seized up and won't work.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 6, 2022
Hello - Thank you for taking the time to write a review. While we're glad you enjoyed the performance of this unit, we regret to hear that it has stopped working after just two years. This is certainly not the experience we'd want you to have, and we apologize for any inconveince this has caused. We'd love to help you.
Ensure the house fuse isn't blown or a circuit breaker isn't tripped. You can replace fuse or reset circuit breaker. We recommend viewing troubleshooting tips on page 10 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80760-2.PDF&_ga.
You may also view a helpful troubleshooting guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18451&_ga.
If the above does not help, we recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Ensure the house fuse isn't blown or a circuit breaker isn't tripped. You can replace fuse or reset circuit breaker. We recommend viewing troubleshooting tips on page 10 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80760-2.PDF&_ga.
You may also view a helpful troubleshooting guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18451&_ga.
If the above does not help, we recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit in no time. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect addition
on December 2, 2022
Posted by: Anonymous
from Cranston, RI
So many devices in the kitchen now have dozens of bells and whistles. It is nice to get a piece that just does what it needs to do. I’m cooking and need steam etc removed, need a little light, done!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great hood.
on December 12, 2022
Posted by: AndrewQ
Works great so far. Works good to suck out heat from cooktop. Would recommend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the look!
on December 14, 2022
Posted by: DHenagin
from Baxter, MN
Such a simple, sleek look. Love the matte black! The vent works so well and is easy to use!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Very unattractive buttons and a mismatch
on December 17, 2022
Posted by: Walk2Florida
from Green Bay
Quality feels raw with ugly plastic buttons. We regret this purchase and does not match the design nor quality of our other GE Cafe appliances. Fan lights become boiling hot. Fan buttons seem like a crude after thought. Zephyr has a more sleek LED design.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 19, 2022
Hello - We appreciate you choosing us for your kitchen needs. However, we regret to hear that the quality and design of this hood did not meet your expectations. We know that would be disappointing.
We strive to provide the best quality and will share your review with our team for any necessary improvements. We're confident you will enjoy the performance of your hood for many years. We wish you the very best. -Shayla@GEA
We strive to provide the best quality and will share your review with our team for any necessary improvements. We're confident you will enjoy the performance of your hood for many years. We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed immediately
on January 6, 2023
Posted by: IPM0384
from Denver, CO
Product was faulty since installation from home builder, Richmond American Homes. Lights didn't work and I was told to deal with it by buying replacement bulbs. I followed instructions and now the unit fails to operate in any capacity. Total waste of upgrade $$$
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 16, 2023
Good afternoon.
Thank you so much for providing us with some insight and a review on your appliance. Your ownership experience is truly important to us and it is devastating to hear yours has been so disappointing. Getting a new unit for your kitchen should be an exciting time and we apologize for this frustration.
We understand that you have had a technician out to check into this for you recently, and have full confidence we will be able to fix this for you. Please feel free to connect with us at any time. You are appreciated so much for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Thank you so much for providing us with some insight and a review on your appliance. Your ownership experience is truly important to us and it is devastating to hear yours has been so disappointing. Getting a new unit for your kitchen should be an exciting time and we apologize for this frustration.
We understand that you have had a technician out to check into this for you recently, and have full confidence we will be able to fix this for you. Please feel free to connect with us at any time. You are appreciated so much for thinking of GEA when it comes to your kitchen's needs.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Easy to use great hood for a small kitchen!
on January 8, 2023
Posted by: Mani27
from Rockville, MD
Installation is easy. I did it myself yeah!! It’s a great and fun DIY project for your family. We loved it :)
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com