Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
3
Looks great.
on August 21, 2017
Posted by: Ckoooooo
from Dayton, MN, United States
We ordered this fan for the house we just built because I didn't want a microwave above our GE slide in range. I am not sure where the builder bought it so can't contact store about concerns. I like the looks and it seems to operate well, but We can't seem to get the fan to turn off by hitting the button for off and on. My husband has had the problem too so we are unsure if this is a defect and we need to contact GE. It's frustrating enough to make me want to turn the fan on. It is a beautiful fan though.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy BRENDA@GEA, GE Appliances, August 22, 2017
Hello Ckoooooo,
Thank you for taking the time to write a review on your hood. We regret your experience. This is not what we would expect from our product.
Please take advantage of your warranty and schedule an appointment with a GE Service Technician by calling 1-800-GE-CARES (432-2737). When selecting the off or on pad, it should work properly.
Thank you for your feedback.
Thank you for taking the time to write a review on your hood. We regret your experience. This is not what we would expect from our product.
Please take advantage of your warranty and schedule an appointment with a GE Service Technician by calling 1-800-GE-CARES (432-2737). When selecting the off or on pad, it should work properly.
Thank you for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
5
works great looks sleek!
on November 3, 2017
Posted by: victorina
from Beaverton, OR, United States
very happy with this product, works great and was an easy install. We like how it looks and has good pull for such a small unit
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Great hood, difficult installation
on November 17, 2017
Posted by: capntuttle
from New Jersey, United States
This is a great looking hood, love the slate color. Been using it for about a month and am satisfied. The installation of the hood itself was fairly easy.
Installation on the chimney sections was very difficult. The screws that hold the upper chimney section in place are extremely small and impossible to line up and drive home. I ended up drilling out the wall brackets and bolting the upper chimney section in place on the brackets. The lower chimney section fits very poorly where it meets the top of the hood. There are two tiny little tabs that are supposed to hold the section in place but they are essentially useless. The fit between the bottom of the lower chimney section and the top of the hood is very poor and it's impossible to keep the section in place. Again, I ended up drilling and bolting the lower section in place.
I would give the hood 5 stars for appearance and performance, 0 stars for the poorly designed chimney section.
Installation on the chimney sections was very difficult. The screws that hold the upper chimney section in place are extremely small and impossible to line up and drive home. I ended up drilling out the wall brackets and bolting the upper chimney section in place on the brackets. The lower chimney section fits very poorly where it meets the top of the hood. There are two tiny little tabs that are supposed to hold the section in place but they are essentially useless. The fit between the bottom of the lower chimney section and the top of the hood is very poor and it's impossible to keep the section in place. Again, I ended up drilling and bolting the lower section in place.
I would give the hood 5 stars for appearance and performance, 0 stars for the poorly designed chimney section.
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
3
Response from geappliances.comBy BRENDAatGE, GE_Appliances, November 20, 2017
Hello capntuttle,
Thank you for taking the time to write a review on your new hood. We are glad to know that you are pleased with the appearance but regret your experience with the installation. We appreciate your suggestions for improvement and we apologize for any inconvenience. We always like to hear customer feedback so we may improve our products.
Thank you for taking the time to write a review on your new hood. We are glad to know that you are pleased with the appearance but regret your experience with the installation. We appreciate your suggestions for improvement and we apologize for any inconvenience. We always like to hear customer feedback so we may improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but not great
on March 23, 2018
Posted by: speedy454
from Highland, IL, USA
I installed this unit myself about 2 months ago. First impressions were good but not great. There were imperfections and blemishes in the brushed stainless finish even under the protective plastic cling wrap coating. None were deal breakers, but they were there. I expected better for the price.
Mounting instructions were very good, and the basic installation was straight forward. I did have to custom order a 6" stainless steel vent hood for the outside of my house. I didn't like any of the junky plastic ones at the big box stores.
As for performance, the lights provide just the right amount of illumination over the stove. And as for the fan, on low it moves all the air we would need, and is not very loud. This is good because there is a slight vibration on medium, and that vibration increases on high. It is not a strong vibration, but it is there. Again, I expected better for the price.
Mounting instructions were very good, and the basic installation was straight forward. I did have to custom order a 6" stainless steel vent hood for the outside of my house. I didn't like any of the junky plastic ones at the big box stores.
As for performance, the lights provide just the right amount of illumination over the stove. And as for the fan, on low it moves all the air we would need, and is not very loud. This is good because there is a slight vibration on medium, and that vibration increases on high. It is not a strong vibration, but it is there. Again, I expected better for the price.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Short life motor
on January 12, 2022
Posted by: An63
from Somerset, Ma
Love the way it looks, but extremely dissatisfied with the life of the motor. We’ve only had it for about 2 years when the exhaust stopped working .
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 17, 2022
Hi, Our records show you have received a customer satisfaction concession from our customer relations team. Please accept our sincerest apologies for the inconvenience you've experienced. Stay safe and have a wonderful day! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
I would love this but...
on August 28, 2023
Posted by: alpha814
from arizona
I would love this but the fan blows downward and does not take smoke or odors out of the house
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 30, 2023
Hi there,
We're sorry to hear that your vent hood is not taking the smoke and odors from the kitchen ad we're happy to help.
If the hood does not remove odor we recommend taking a look at the troubleshooting tips below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18450#:~:text=Check%20that%20the%20filter%20is,nothing%20is%20blocking%20the%20vent.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
We're sorry to hear that your vent hood is not taking the smoke and odors from the kitchen ad we're happy to help.
If the hood does not remove odor we recommend taking a look at the troubleshooting tips below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18450#:~:text=Check%20that%20the%20filter%20is,nothing%20is%20blocking%20the%20vent.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Its a beautiful and well functioning
on March 17, 2016
Posted by: Kenton M
from Columbus, OH, United States
I just installed this and love the way it looks. The lights are very bright and the fan seems quite powerful. The only drawback was the chimney mounting brackets seemed to have been drilled incorrectly for the pilot holes that top chimney attaches to, so thusly getting the screws to tap was difficult and they are tiny screw understandably for cosmetic purposes, hence the difficulty in making them screw in.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Clean and good looking
on April 21, 2016
Posted by: Jason_D
from Seattle, WA, United States
The only negative is the mounting brackets for the duct covers had to be modified in order to work.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com