Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
3
filters
on November 15, 2021
Posted by: KSahloul
from Sterling, VA
The filters for this model keeps falling off the hood, they don't fit well. I'm looking to replace them, and I can't find them anywhere! I'm wondering where to find them?
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, November 16, 2021
Hi there - We are so sorry that your filter keeps falling off the hood and that you're having trouble finding the correct replacement. This sounds frustrating and we're here to help.
The correct model number of the charcoal filter compatible for this hood is UXCF72. You can purchase it online by following this link: https://www.geapplianceparts.com/store/parts/spec/UXCF91.
We hope this is helpful! Please connect with us if you have any questions or concerns moving forward - we are always happy to assist. All the best, Kelsey@GEA
The correct model number of the charcoal filter compatible for this hood is UXCF72. You can purchase it online by following this link: https://www.geapplianceparts.com/store/parts/spec/UXCF91.
We hope this is helpful! Please connect with us if you have any questions or concerns moving forward - we are always happy to assist. All the best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Hood is great, the vents are awful!!!!
on March 14, 2022
Posted by: Laur63
from San Diego, Ca
Love the hood but, I agree about the vents, they are trash, mine have never stayed put and they fall out all of the time. I have been searching for weeks to try to buy replacements to no avail. Do you know where I am able to purchase replacement vents. I am not interested in having a repair person, I want new vents. Each time they fall out, they become dented and the little pegs that are to hold the vents in place are all broken. Thank you
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 16, 2022
Hello,
Thanks for the review. We're glad that you love your hood, but sorry that you are not pleased with the vents, and that you are having a hard time finding a replacement. We can understand how frustrating this all may be for you, and would like to offer some help.
Here is a link to our Parts website, where you can find all the parts associated with your hood: https://www.geapplianceparts.com/store/parts/assembly/JVW5361SJ1SS.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for the review. We're glad that you love your hood, but sorry that you are not pleased with the vents, and that you are having a hard time finding a replacement. We can understand how frustrating this all may be for you, and would like to offer some help.
Here is a link to our Parts website, where you can find all the parts associated with your hood: https://www.geapplianceparts.com/store/parts/assembly/JVW5361SJ1SS.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great hood
on January 16, 2023
Posted by: Mcthelegend
from Sf
Quiet with a good amount of settings. Several lighting options is a plus
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
VERY LOUD ANNOYING FAN
on January 18, 2023
Posted by: Yvonne JC
from CA
Very loud and GE doesn’t want to send anyone to take a look at it and says this is normal. Bad customer care once you purchase their products.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEA, GE_appliances, January 20, 2023
Hello. Thanks for sharing your feedback. We hate to hear of the experience you have had with the fan being loud. We can understand how much of a headache this must have been, and we apologize for the inconvenience.
One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA
One of our agents will be reaching out to you via email to investigate this issue further. Please keep an eye out on that email and respond at your earliest convenience. We look forward to speaking with you! -Krystal@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on January 22, 2023
Posted by: Ron2115
from Illinois
Avery time I cook I used the GE range hood and it was amazing I have this. My whole brand new house never smell anything I cook.
Thank you
Thank you
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice Hood
on January 24, 2023
Posted by: shelbys91
Overall, I really like this hood vent. We do have a light out and there is a clicking noise when the vent is turned up high, but those are issues I need to connect with support to fix. Otherwise, it works great.
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad vibrations
on June 14, 2023
Posted by: Me myself and irene
from Greenville NC
Vent motor has bad vibration due to no balance. Sent a replacement which was worse the the original. Now waiting for third motor to come in.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 14, 2023
Good afternoon,
Thank you for taking the time to leave a review on your wall-mount pyramid chimney hood. Your feedback is valued and very important to us.
We are sorry to hear that you have had a disappointing experience with your hood. This is certainly not the quality that we expect, and we hope that you will not have any issues with your replacement hood.
Thank you for trusting GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your wall-mount pyramid chimney hood. Your feedback is valued and very important to us.
We are sorry to hear that you have had a disappointing experience with your hood. This is certainly not the quality that we expect, and we hope that you will not have any issues with your replacement hood.
Thank you for trusting GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hood Rating
on July 19, 2023
Posted by: Annony Mouse
Looks nice in our remodeled kitchen, Provides great lighting for cooking surface. Fan is fairly quiet, but occasional "chirp" sound heard.
Written by a customer while visiting geappliances.com