Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(868 Reviews)
Rating breakdown 868 reviews
5 Stars
581
4 Stars
150
3 Stars
47
2 Stars
32
1 Star
58
86%of customers recommend this product.
(
655 out of
760)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
4
Satisfied
on September 3, 2016
Posted by: Gaston A
from Houston, TX
Satisfied with the product. It is very good looking and is not too loud in low and medium speeds. A few comments about design and installation. The filters are flimsy and very cheap. The light assembly is just hanging there which seems weird - when you need to replace the light you have to pull the wires through the hole. Strange. The unit itself could have been a little deeper to cover more of the stove. The installation instructions could have been better and a template should have been included so that I could easily mark the holes on my wall. In addition the vertical duct cover should have been at least an inch bigger from front to back to allow a little more leeway in running the 6" duct though the attic. I replaced another brand and had to re-patch my ceiling and move the duct back toward the wall.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
See Dragonfriend review
on April 27, 2017
Posted by: tnbound
from crossville tn
We purchased this vent before we read the above review. according to GE installation instructions it will fit a 9 ft ceiling. The hood is 30 inches above cook top. everything installed and there is a 10 inch space with no cover . We now have to purchase a 12 inch extension cover which means we have to relocate the hood.
No, I would not recommend this to a friend.
Features
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Wrong Product Description
on January 23, 2020
Posted by: Delliot
from Thunder bay
We purchased this product but it did not fit with our 9 foot ceilings (despite the product description). We now require a ceiling duct cover kit/extension kit in stainless steel which is apparently sold out and/or discontinued.
This product comes with a 24 inch duct cover kit, which was already scratched when we removed it from the box. Now, we are now left with an approximately 10 inch gap with no trim at all.
Our beautiful, brand new kitchen now looks ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 24, 2020
Hello Delliot - We're truly sorry for your hood experience. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful and quiet
on January 28, 2021
Posted by: Dsleon
from Southern California
This hood is beautiful. The lights are bright. Even on the highest setting it is still very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Faulty Mechanism
on July 29, 2023
Posted by: Raj Mittal
from Nazareth, PA
I purchased the GE Range Hood (model #JVW5301SJ1SS) a few years back and must say it has been a major disappointment. The design of this product is extremely faulty, and I regret my decision to buy it.
One of the most glaring issues with this range hood is the grease filters. The latches that are supposed to hold them in place are of poor quality and constantly fail. In just three years of use, I have had the filters fall down on two separate occasions. This is not only frustrating but also potentially dangerous.
The latest incident was particularly alarming. While frying something on the stove, one of the filters suddenly fell into the boiling oil pan. This could have resulted in a severe injury, and I am grateful that it didn't escalate further. However, the fact that such a hazard exists in a supposedly reliable product is unacceptable.
I cannot in good conscience recommend this range hood to anyone. It is evident that the manufacturer has not properly engineered or tested this product before putting it on the market. The lack of quality and safety measures is disappointing and puts consumers at risk.
I am considering taking further action by complaining to the appropriate government authorities in order to push for a product recall. GE should be held accountable for selling such a faulty and potentially harmful item to unsuspecting customers.
Overall, my experience with the GE Range Hood has been nothing short of disappointing. I expected better from a reputable brand like GE, and this purchase has left me with a sense of regret. I urge others to stay away from this product and explore better options from more reliable manufacturers.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 1, 2023
Oh my!
We're so very sorry to hear you're having issues with the grease filter not operating properly in your range hood. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
We're so very sorry to hear you're having issues with the grease filter not operating properly in your range hood. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Great product, but slopy installation hardware
on March 4, 2016
Posted by: mbartz
from Buffalo, NY, United States
Product looks great. The drywall anchors don't work the screws pull out. The screw holes for the duct covers do not line-up and I needed to drill new ones. Supplied duct covers don't reach a 9' ceiling so additional hardware is needed. For the price of the unit the assembly is sloppy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Installation very difficult
on August 17, 2016
Posted by: nedleigh
from St Augustine, FL, United States
"Laser-proof" covering nearly impossible to remove. Shouldn't be that difficult...designed for ease of production...disregard for consumer. Hopefully, it will function better than the installation process.
No, I would not recommend this to a friend.
Features
5
Response from geappliances.comBy Jill at GE , GE Appliances, September 1, 2016
Hello. Thank you for taking the time to write your review on your new hood. We are glad to know you love the appearance and features for your model, but regret the difficulty you have experienced removing the film. Your comments are valuable to us as we are always interested in hearing how we can improve our products and services for our customers. We will also be glad to share your feedback with our product team. Thanks, again, for your comments.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great double oven!
on December 5, 2016
Posted by: Love GE ne
from Nebraska, United States
Easy to use and wonderful features. Love the double oven and convection is the best!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com