Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
4
Satisfied
on September 3, 2016
Posted by: Gaston A
from Houston, TX
Satisfied with the product. It is very good looking and is not too loud in low and medium speeds. A few comments about design and installation. The filters are flimsy and very cheap. The light assembly is just hanging there which seems weird - when you need to replace the light you have to pull the wires through the hole. Strange. The unit itself could have been a little deeper to cover more of the stove. The installation instructions could have been better and a template should have been included so that I could easily mark the holes on my wall. In addition the vertical duct cover should have been at least an inch bigger from front to back to allow a little more leeway in running the 6" duct though the attic. I replaced another brand and had to re-patch my ceiling and move the duct back toward the wall.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
See Dragonfriend review
on April 27, 2017
Posted by: tnbound
from crossville tn
We purchased this vent before we read the above review. according to GE installation instructions it will fit a 9 ft ceiling. The hood is 30 inches above cook top. everything installed and there is a 10 inch space with no cover . We now have to purchase a 12 inch extension cover which means we have to relocate the hood.
No, I would not recommend this to a friend.
Features
1
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Wrong Product Description
on January 23, 2020
Posted by: Delliot
from Thunder bay
We purchased this product but it did not fit with our 9 foot ceilings (despite the product description). We now require a ceiling duct cover kit/extension kit in stainless steel which is apparently sold out and/or discontinued.
This product comes with a 24 inch duct cover kit, which was already scratched when we removed it from the box. Now, we are now left with an approximately 10 inch gap with no trim at all.
Our beautiful, brand new kitchen now looks ridiculous.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 24, 2020
Hello Delliot - We're truly sorry for your hood experience. For more help with your concerns, please reach out to us by email at the following link: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful and quiet
on January 28, 2021
Posted by: Dsleon
from Southern California
This hood is beautiful. The lights are bright. Even on the highest setting it is still very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Great product, but slopy installation hardware
on March 4, 2016
Posted by: mbartz
from Buffalo, NY, United States
Product looks great. The drywall anchors don't work the screws pull out. The screw holes for the duct covers do not line-up and I needed to drill new ones. Supplied duct covers don't reach a 9' ceiling so additional hardware is needed. For the price of the unit the assembly is sloppy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Installation very difficult
on August 17, 2016
Posted by: nedleigh
from St Augustine, FL, United States
"Laser-proof" covering nearly impossible to remove. Shouldn't be that difficult...designed for ease of production...disregard for consumer. Hopefully, it will function better than the installation process.
No, I would not recommend this to a friend.
Features
5
Response from geappliances.comBy Jill at GE , GE Appliances, September 1, 2016
Hello. Thank you for taking the time to write your review on your new hood. We are glad to know you love the appearance and features for your model, but regret the difficulty you have experienced removing the film. Your comments are valuable to us as we are always interested in hearing how we can improve our products and services for our customers. We will also be glad to share your feedback with our product team. Thanks, again, for your comments.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great double oven!
on December 5, 2016
Posted by: Love GE ne
from Nebraska, United States
Easy to use and wonderful features. Love the double oven and convection is the best!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working within 2 years of installation
on January 22, 2023
Posted by: Abhi2013
We installed this hood vent and it has stopped working in less than 15 months of use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 23, 2023
Hi,
We're so sorry to hear that your vent hood stopped working after only 15 months. That's not something we expect to happen and understand how disappointing that is. If you haven't done so, we encourage you to schedule a service appointment to have your vent hood repaired.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Mike@GEA
We're so sorry to hear that your vent hood stopped working after only 15 months. That's not something we expect to happen and understand how disappointing that is. If you haven't done so, we encourage you to schedule a service appointment to have your vent hood repaired.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Mike@GEA
Written by a customer while visiting geappliances.com