Customer reviews from geappliances.com
GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Average customer rating
4.3
(846 Reviews)
Rating breakdown 846 reviews
5 Stars
566
4 Stars
146
3 Stars
47
2 Stars
31
1 Star
56
86%of customers recommend this product.
(
640 out of
743)
Customer Reviews for GE - 36 inches - Convertible - Wall Range Hood - Black Slate
Customer Rating
5
Great product
on March 30, 2021
Posted by: Gvern
from Gilbert, SC
Ya know how you walk into someone’s hone and you can smell what was cooking yesterday!! Well this vent has so much draw that will not happen in my hone. Works well, great lighting as well no complaints with this product.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Did not work correct on low speed out of the box.
on April 28, 2021
Posted by: Alanboy
from Sherman, Texas
This hood made noise on low speed right out of the box. A service guy came out had to order a motor. This may get repair by the 10th of May.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 4, 2021
Hello. We apologize for the hood needing to be repaired so soon and that it will not be repaired until May 10th. The service technician must have needed to order the part to complete the repair. We wish you would have had a better customer experience. We hope this will not discourage you from purchasing GE Appliances in the future. Be safe. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great range hood!
on June 18, 2021
Posted by: Q2103
from Madison, wisconsin
The overall quality of the product was fantastic, only reason I did not rate it 5 stars was that there was a scratch where the protective covering does not cover by the buttons.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Powerful Ventilation
on July 6, 2021
Posted by: Essicaann
from Grand Rapids
GE Range hood keeps the kitchen air range fresh. The powerful ventilation circulates air to remove odors quickly
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Don't buy if you want it to last.
on July 31, 2021
Posted by: Jules9
from Utah
We bought a new home and GE was the offered appliances. In the last 3 years we have had to replace all of our GE appliances. This was the last to go. Several of our other neighbors have had the same issues. What happened to the days when appliances lasted and were dependable?
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, August 6, 2021
Hey there, thank you for taking time out of your day to leave us your honest feedback. We value the reviews of our consumers so we can work to improve upon ourselves everyday. With that said, we're terribly sorry to hear you've had to replace your GE Appliances in just the last three years. We pride ourselves on quality, so we can't even begin to imagine your disappointment in us.
We'll be taking your review and passing it on to our team for them to look into as well. Any issues that we're made aware of are addressed, so we hope you can find it in yourself to give us another opportunity to serve you down the road. We're wishing you the best and we appreciate you bringing this to our attention.
Guy@GEA
We'll be taking your review and passing it on to our team for them to look into as well. Any issues that we're made aware of are addressed, so we hope you can find it in yourself to give us another opportunity to serve you down the road. We're wishing you the best and we appreciate you bringing this to our attention.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No matter how you clean the filters, it drips oil
on September 5, 2021
Posted by: Poor hood design
from San Diego
Grease is constantly dripping from the motor. No matter how often I clean the filters, it comes back always in the same spot. It is coming from the motor (?). On this website and a general internet search you can see dozens of questions on this exact problem yet GE seems unwilling to even acknowledge the issue exists yet alone provide a solution.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 10, 2021
Hi there. We are very sorry for the trouble you are having with your vent hood dripping. This must be pretty annoying to constantly clean so we're happy to help. On most occasions, what is actually dripping is grease from inside the hood or ducts. In this case, we recommend having the hood and ductwork professionally cleaned by a local servicer.
In the event the dripping is actually oil from the internal components, this is not normal and you should have the issue diagnosed and repaired by one of our certified technicians. You can do this here: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-432-2737.
Thanks so much. - John@GEA
In the event the dripping is actually oil from the internal components, this is not normal and you should have the issue diagnosed and repaired by one of our certified technicians. You can do this here: https://www.geappliances.com/ge/service-and-support/service.htm or by calling 1-800-432-2737.
Thanks so much. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on October 31, 2021
Posted by: JohnnyK2022
Love the nice clean look in my kitchen! Very satisfied with this product!
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
1
Light bulbs suck and fan doesn't work
on December 31, 2021
Posted by: Nina H
from AVL
The only thing good about this product is the aesthetics. Otherwise, it is useless. The light bulbs are extremely difficult to exchange, and once you pop one out, it Is impossible to put a new light bulb back in without breaking all of your fingernails. The wiring that goes to the light bulbs is very loose as well. Just by tapping on the front of the hood, the light bulbs will go out. Lastly, when cooking, the fan only removes odors when it is on high. When on the high setting, it is extremely loud. Very disappointed in this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 5, 2022
Hello there, thanks for taking the time to reach out to us. We're pleased to know your new is looking good, but sorry you're finding the light bulbs hard to change, that your wiring is loose, that the bulbs easily go out, and that it's louder than expected. We can imagine how aggravating this would get for you, so this is feedback we'll be happy to share with our product development team for them to look into.
To have this looked into, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, you may want to call an electrician to look into this. We appreciate you bringing this to our attention and we're wishing you the very best.
Guy@GEA
To have this looked into, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
In addition, you may want to call an electrician to look into this. We appreciate you bringing this to our attention and we're wishing you the very best.
Guy@GEA
Written by a customer while visiting geappliances.com