Customer reviews from lg.com
LG - Geek Squad Certified Refurbished G6 US997 4G LTE with 32GB Memory Cell Phone (Unlocked) - Platinum
Average customer rating
4.3
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
153
4 Stars
69
3 Stars
23
2 Stars
9
1 Star
14
85%of customers recommend this product.
(
219 out of
257)
Customer Reviews for LG - Geek Squad Certified Refurbished G6 US997 4G LTE with 32GB Memory Cell Phone (Unlocked) - Platinum
Customer Rating
4
Change of features
on August 15, 2017
Posted by: GraniteStater
from New Hampshire, United States
[This review was collected as part of a promotion.] I replace my old LG3 with this one. One of the features that got changed, and in my opinion not a good change, is that the volume buttons got changed to the side. With a case on, it's hard to make them work, especially for a female who has medium long nails. The back volume buttons were much better. 2. The videos on my old phone were better quality. Not sure that USB-C is better. 3. Hate to not be able to replace with new battery. I use my phone a lot, and battery wears down quickly. Many times, I'm not in a place where I can charge. Have always traveled with two extra batteries that were 100% charged. Now, they're in a box. Sigh!
Pros: easy to use
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Upgraded!
on August 15, 2017
Posted by: Larry04
from Highland Falls, NY, United States
[This review was collected as part of a promotion.] I've had the phone a month. It replaced a Samsung Galaxy s5. The G6 is smarter, faster, and looks and feels great. Definitely a trade up.
Pros: Style/Design, Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Excellent premium phone.
on August 15, 2017
Posted by: JakeZ
[This review was collected as part of a promotion.] Happier with it than Samsung S8. Wide angle camera is very useful.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love lg phones
on August 28, 2017
Posted by: Mariechan2017
from Columbia City, IN, United States
[This review was collected as part of a promotion.] Love it. Its easy to use and surf. Love the features
Pros: Features/Settings, Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Overall: Very Nice Phone
on August 29, 2017
Posted by: GoodVibes
from Western North Carolina
[This review was collected as part of a promotion.] It's too bad that even though the ads support it's ruggedness; and I bought a nice case to protect it, it was still easily damaged on a drop in gravel. Half of the glass around the back side of the phone where it takes pics is damaged. BUMMER!
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Love it so far
on September 19, 2017
Posted by: nulloverride
from IL
[This review was collected as part of a promotion.] I've had this phone for a couple weeks now and it's great. The fingerprint scanner is easy to use and I'm digging the battery life. I am bummed about the loss of the IR blaster but this one has FM radio built in! So you win some you lose some I guess, lol.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Just shy of excellent
on September 22, 2017
Posted by: Trevor6162
from Chattanooga, TN, United States
[This review was collected as part of a promotion.] Let me start by saying I loved the LG G3 but really wanted the updated camera and processor when I purchased the G6. The camera is way better, and the processor works faster but after that I start to miss the G3. I miss the rear buttons and it takes two hands now to operate the camera. Also the wide angle lens is great for still photos but when using the video feature zooming in and out when it switches between the lenses it pauses and re shifts its focal point essentially ruining videos if you frequently use the zoom (for example live music). Also the microphone during video shoots can’t handle loud volumes and distorts during every bass beat. This is bluegrass mind you not rock so I was disappointed in that aspect. Also what I had not realized previously is how much better the headphone jack works on the bottom on the phone and with the G6 it was moved back to the top. The headphone chord is constantly blocking the view of the screen and needs to be relocated. In addition if you want to charge the phone and use the headphone jack at the same time wires are going in both ends which eliminate the possibility to place the phone in a cup holder in the car and takes up a lot of unnecessary space on a desktop at the office. The glass back may help with wireless charging but it makes for a much heavier phone, and don’t the infrastructure in place to take advantage of wireless charging in my home or my car. Just about everybody I know uses a case to protect their investment so the glass back makes even less sense when someone can’t actually touch it. I have no idea why the enhanced sound of the Quad Dac is not available in the United States? U.S. Citizens like to listen to music too? I would trade that feature in a heartbeat over wireless charging. I typically like to keep my phones for two years but this one will not make it that long as soon as I can afford to upgrade. The 19/9 aspect ratio works great with Netflix but few others support this format so most of the screen is not in use watching media, and then makes it bigger than necessary. I thought I would miss the removable battery but the battery life has been surprisingly good and it has not been an issue. Well-built phone, but a few steps short of excellent that many people I know would never have the same issues I have had. The average user will likely love this phone. The amateur videographer, heavy headphone user, and music lover will not.
Pros: Features/Settings, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Camera glass broken
on September 26, 2017
Posted by: Jessme
from Derby, KS, United States
I like the actual phone just fine, however I've not even had it a month and the camera glass has shattered. My phone is in an otter box!!
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com