Customer reviews from zagg
mophie - Juice Pack Air External Battery Case with Wireless Charging for Apple iPhone X and XS - Black
Average customer rating
3.1
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
11
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
10
Customer Reviews for mophie - Juice Pack Air External Battery Case with Wireless Charging for Apple iPhone X and XS - Black
Customer Rating
1
Wish it charged more
on November 10, 2020
Posted by: Trevor M.
Got the bigger juice pack thinking it would help during the day, it only holds maybe 15-20% of a battery charge for the iPhone. Wish it held more or charged the phone more being so big
Written by a customer while visiting zagg
Customer Rating
5
Finally, battery life.
on October 20, 2020
Posted by: Victor G.
My iPhone X battery was dying on me by noon everyday. But now with my juice pack air I can get through the day without my phone dying. Money well spent!!
Written by a customer while visiting zagg
Customer Rating
1
Heartbroken
on January 15, 2021
Posted by: Jamal H.
Im sorry to give it a less than satisfactory review, I was really looking forward to this product but it wasn't what I expected having owned Mophie products in the past. I charged my case fully before using it initially and it only gave me about 10-15 minutes of charge.
Written by a customer while visiting zagg
Customer Rating
3
Shirt life
on July 21, 2020
Posted by: Kimberly S.
Doesn’t last long and gives you very little juice. Thought it might last a couple hours. Nope.
Response from zaggBy Anne Teti, July 22, 2020
We're sorry to hear you aren't totally satisfied with your product. We'd be happy to work with you toward a positive resolution. Please reach out to us at bit.ly/ZAGG-Email-CS. Thank you for reaching out to us with your feedback, Kimberly.
Written by a customer while visiting zagg
Customer Rating
5
So far so good!
on September 29, 2020
Posted by: Anonymous
Wife has iphone X and we had gone through serval backup batteries because they failed to recharge/keep charged her phone. This one has been doing an excellent job doing what it was meant to do.
Written by a customer while visiting zagg
Customer Rating
5
Love it!
on October 26, 2020
Posted by: jmelliott285
This is a lifesaver, I have an iPhone X , you can’t go wrong with this purchase, the price is too good to be true!
Written by a customer while visiting zagg
Customer Rating
1
Doesnt do what it is supposed to do.
on October 26, 2020
Posted by: Anonymous
It stops charging after one hour. I leave it on its charger overnight to see if thats the issue, but its not.
Response from zaggBy Isaac Chyon, October 27, 2020
As the iPhone's battery has increased in capacity over time, in order for a juice pack to give a full-charge, the case will be extremely thick. Here at ZAGG, we have considered both form and function, and a product that feels great whether in your hands, pocket or purse. If there is anything else we can do to improve your experience, please reach out to us at bit.ly/ZAGG-Email-CS. Thanks.
Written by a customer while visiting zagg
Customer Rating
3
The battery did not accomplish
on September 27, 2020
Posted by: Yanara C.
The battery did not accomplish my expectations. I charged it fully, but did not charge the phone completely. I returned it because is the second one I purchased with the same problem..
Response from zaggBy Isaac Chyon, September 28, 2020
We're sorry to hear our product was not what you expected. We appreciate your feedback and will be sure to pass this along to our team. If there is anything else we can do to improve your experience, please reach out to us at bit.ly/ZAGG-Email-CS. Thanks.
Written by a customer while visiting zagg