Customer reviews from fisherpaykel.com/us
Fisher & Paykel - ActiveSmart 17.1 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Ezkleen Stainless Steel
Average customer rating
3.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Fisher & Paykel - ActiveSmart 17.1 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Ezkleen Stainless Steel
Posted by: Happy in Missoula
Verified Purchase:Yes
This refrigerator was recommended by my salesperson. I had never heard of the brand but am so happy he suggested. For me, appliances are necessary evils, can't be without them but I can think of so many other things to spend my money on! This fridge is GREAT! I will suggest to friends or family when they are shopping for a new fridge.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Terri
Verified Purchase:Yes
The unit is very nice to look at, but I don’t think it’s worth the price. The design causes anything on the top shelf to be subject to freezing. The icemaker is pretty bad. It makes too few cubes. You have to keep pushing the turbo feature to get a decent amount of ice. The water dispenser is nice. Also, some sort of lighting in the freezer drawer would be good.
Response from fisherpaykel.com/usBy Lani, Global Support Centre, November 18, 2021
We are sorry to learn that you are unhappy with some of the design features of your Refrigerator.
We strive to produce quality appliances and a great deal of planning and thought goes into the design of each product.
We will be sure to pass on this valuable feedback to our product design teams for their continual process improvements.
If you need any further support our customer care team are available 24/7 via phone or web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
We strive to produce quality appliances and a great deal of planning and thought goes into the design of each product.
We will be sure to pass on this valuable feedback to our product design teams for their continual process improvements.
If you need any further support our customer care team are available 24/7 via phone or web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
1
Do not purchase if you have any air in your water
on October 31, 2022
Posted by: Katie
Verified Purchase:Yes
The water dispenser leaks constantly. We had the appliance vendor come out to try and fix it, they told us it was a plumbing issue, we had the plumbing modified, it still doesn't work. They say the valve can't work if there is air in the line, which we can't get rid of completely due to our water filtration system, but no other water valves in my home have this issue. I bought this fridge specifically for the water dispenser and its nothing but a problem.
The temperature control for this fridge is also spotty. Ice cream stored in the freezer changes day to day from too hard to scoop to soft serve.
The temperature control for this fridge is also spotty. Ice cream stored in the freezer changes day to day from too hard to scoop to soft serve.
By Global Customer Support Center, November 29, 2022
Thank you for posting a review for this refrigerator Katie. We’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Please reach out to us at any time, we are available 24/7 via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Inayah
Please reach out to us at any time, we are available 24/7 via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Inayah
Written by a customer while visiting fisherpaykel.com/us
Posted by: Aj92264
Verified Purchase:Yes
The quietest refrigerator great design love the shelves and the ice maker keeps up pretty good for a household of two
Written by a customer while visiting fisherpaykel.com/us
Posted by: D Claremont
Verified Purchase:Yes
Our new 17.1 cu ft refrigerator replaces a similar model fifteen year old that was unfortunately ruined by an electrical voltage surge. We now have surge protectors in place! The new fridge matched the old, but was almost an inch higher, requiring some alteration of cabinetry. It looks great, performs well, and meets all our needs. We re-used the egg tray from the old fridge because the new one lacks that feature. All in all, after just a couple of months, we are entirely pleased
Written by a customer while visiting fisherpaykel.com/us
Posted by: David BW
Verified Purchase:Yes
Very disappointed. This is my second refrigerator. Bought my first one in 2013 and moved it to a second location. My new one feels like a tin can compared to my old one. The ice maker and rails for the pull out freezer had to be replaced immediately after the delivery. The even more disappointing thing is there is no light in the freezer! It is supposed to be the same size as my old one but feels much smaller.
By Global Customer Support Centre, December 31, 2024
I understand your disappointment with your new refrigerator, especially given the positive experience you had with your previous one. It's unfortunate when an appliance does not meet expectations right out of the box.
Regarding the absence of a light in the freezer section, we will ensure that this feedback is forwarded to our design team for future product developments.
Should you wish to raise any concerns, please feel free to contact us. We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Regarding the absence of a light in the freezer section, we will ensure that this feedback is forwarded to our design team for future product developments.
Should you wish to raise any concerns, please feel free to contact us. We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us