Customer reviews from fisherpaykel.com/us
Fisher & Paykel - ActiveSmart 16.8 Cu. Ft. 36 in French Door Built-In Refrigerator - Custom Panel Ready
Average customer rating
3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Fisher & Paykel - ActiveSmart 16.8 Cu. Ft. 36 in French Door Built-In Refrigerator - Custom Panel Ready
Posted by: Jo TH
Verified Purchase:Yes
Everything we hoped for and more. It’s spacious and beautiful inside and out. It’s truly integrated.
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
3
Good fridge but you are on your own if it goes bad
on November 11, 2024
Posted by: Kirt
Verified Purchase:Yes
There are a half dozen screws that fell out of the door. Also, a strip on the side of the door went loose and keeps sticking open, preventing the door from closing. I have been cross referred between the manufacturer and the dealer and no one wants to look at it or fix it. The fridge is fine but just hope nothing goes wrong because you are obviously on your own!
Response from fisherpaykel.com/usBy Global Contact Center, November 12, 2024
Thank you for sharing your feedback with us. We’re sorry to hear that you’re experiencing an issue with your refrigerator. However, we’re unable to locate any previous correspondence regarding the concern you mentioned in our records.
To help us understand the issue and provide you with the support you need, we’ve sent an email to you. We kindly ask that you check your inbox for our message and respond with the necessary information. If you prefer, you can also reach out to us directly at any time. We are available 24/7 via phone 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
To help us understand the issue and provide you with the support you need, we’ve sent an email to you. We kindly ask that you check your inbox for our message and respond with the necessary information. If you prefer, you can also reach out to us directly at any time. We are available 24/7 via phone 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us
Posted by: PSP4me
Verified Purchase:Yes
Way too expensive for the poor quality. Water dispenser leaks profusely and dribbles down the front of the fridge door. Icemaker seems really cheap with poor quality. The amount of money of this fridge it’s not even worth half the price. The Samsung fridge I had, That I replaced was far better quality at one quarter of the price
Response from fisherpaykel.com/usBy Global Customer Support Centre, February 12, 2025
Thank you for sharing your feedback with us. We sincerely apologize for the quality concerns you have experienced with your refrigerator. We understand your frustration with the water dispenser leak.
We can see that a service appointment has been booked to address the leak issue. Please know that your feedback is valuable, and we will share it with our team to improve our products.
If you need any further assistance or have additional concerns, feel free to reach out. Our customer service team is available 24/7 via phone at 1300 650 590 or through our online chat: https://www.fisherpaykel.com/au/help-and-support/contact-us
Thank you for your patience and understanding.
We can see that a service appointment has been booked to address the leak issue. Please know that your feedback is valuable, and we will share it with our team to improve our products.
If you need any further assistance or have additional concerns, feel free to reach out. Our customer service team is available 24/7 via phone at 1300 650 590 or through our online chat: https://www.fisherpaykel.com/au/help-and-support/contact-us
Thank you for your patience and understanding.
Written by a customer while visiting fisherpaykel.com/us