Customer reviews from fisherpaykel.com/us
Fisher & Paykel - ActiveSmart 20.1 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.8
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Fisher & Paykel - ActiveSmart 20.1 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Freestanding French Door Refrigerator Freeze
on October 29, 2021
Posted by: ecjc
Verified Purchase:Yes
This is the best refrigerator I've ever had. It keeps everything cold; our milk seems to last longer. The design fits our needs perfectly.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Quikhems
Verified Purchase:Yes
I purchased this refrigerator to go along with the Fisher Paykel range purchased. It is counter depth which is great. I did not get it with an ice maker, so there is more room inside the fridge. The freezer as well holds a lot. When it is running, you barely hear it. Just a wonderful appliance.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Marengo
Verified Purchase:Yes
The good: it looks great - that all of exterior allows magnets is a plus - it's easy to organize the refrigerator space - no ice-maker to deal with (previous refrigerator, sans ice-maker lasted 34 years) - greatly like the individual temperature controls for refrigerator and freezer - this is the refrigerator that I wanted in looks and features and it meets my goals
The questionable: the temperature variations, specifically I see a 8-10º F variation between top of refrigerator compartment and the lower shelves of the refrigerator. I'm using a pair of Yolink temp humidity sensors and it's changed my placement of things. Specifically, dairy now goes to the bottom shelf, where it is coldest. I set the refrigerator cooling to one of the lower settings (2 or 3 dots), while the freezer is set to 1 dot to keep it around -3º F. The temperature varies throughout the day, but sticks close to the target temperatures now. I avoid freezing any part of the refrigerator, so that is the driver for the present setting in the refrigerator compartment.
The bad: the freezer is smallish & organization of items a bit more difficult - calculated door clearances, but didn't anticipate that open drawers might dent the open frig doors.
PS: it would be nice if these reviews would be able to be updated over the years, this F&Paykel is only two months old. I keep my appliances for the long term if they are durable. This is a premium, no ice-maker, refrigerator. I think that a thermostat setting control would make this more awesome. Increasing the amount of airflow would make the frig more even in temperature.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Didi
Verified Purchase:Yes
Badly designed. No ice maker, lots of wasted space in shelving due to at least 2 inches of empty space at rear of shelf between end of shelf and internal wall of frig. Have to open both doors to use pull out drawers.
By Global Customer Support Center, January 4, 2024
Thank you for sharing your feedback and bringing this to our notice. I apologize that we did not exceed the standard you have experienced with this appliance. We will be sure to pass on this valuable feedback to our design team for their continual process improvements.
Your trust means a lot to us, so if you have feedback or concerns with this appliance in the future, please don’t hesitate to reach out via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us - We are available 24/7.
Your trust means a lot to us, so if you have feedback or concerns with this appliance in the future, please don’t hesitate to reach out via phone or live web-chat: https://www.fisherpaykel.com/us/help-and-support/contact-us - We are available 24/7.
Written by a customer while visiting fisherpaykel.com/us
Posted by: CCCC
Verified Purchase:Yes
The refrigerator is SO quiet and uses so little energy. Thank you for making such a great product :-)!
Written by a customer while visiting fisherpaykel.com/us
Customer Rating
1
Garbage product
on July 9, 2024
Posted by: Honest coment
Dont buy this garbage,
Ice maker terrible , no service, , fancy name thats all
Ice maker terrible , no service, , fancy name thats all
Response from fisherpaykel.com/usBy Global Contact Center, July 15, 2024
Thank you for your feedback about this refrigerator. We are sorry to hear your experience with our appliance has not been upto standards.
If you have any further inquiries, please feel free to reach out to us. We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
If you have any further inquiries, please feel free to reach out to us. We are available 24/7 on call: 1888 936 7872 or via chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
Written by a customer while visiting fisherpaykel.com/us
Posted by: spreechee
Verified Purchase:Yes
The fridge is a perfect size for me but it is constantly making noise. It is pretty annoying. It sounds like rain hitting metal. I've only owned it since June & not happy with the constant rattling sounds it makes. The food is kept cold but I don't have a feeling this fridge will not have a long life. It certainly wasn't an inexpensive refrigerator.
By Global Customer Support Centre, August 16, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the fault with your appliance. To resolve this issue, we recommend scheduling a service appointment. You can conveniently book a service online through our website, or by reaching out to us directly.
Our support team is available 24/7 via phone and chat. Please feel free to contact us at your convenience:
Phone: 1888 936 7872
Chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
We are committed to addressing your concerns promptly and ensuring your satisfaction.
Our support team is available 24/7 via phone and chat. Please feel free to contact us at your convenience:
Phone: 1888 936 7872
Chat: https://www.fisherpaykel.com/us/help-and-support/contact-us
We are committed to addressing your concerns promptly and ensuring your satisfaction.
Written by a customer while visiting fisherpaykel.com/us
Posted by: Moe B
Verified Purchase:Yes
This is my 2nd Fisher & Paykel Refrigerator! The first purchase was about 11 years ago and it is still working very well! When my main refrigerator (GE Cafe) was making loud noises and temperature fluctuating I knew I had to replace it. (9 yrs old) This French door F&P is sleek and beautiful! It is one of the only refrigerators on the market with no water feature. I don’t want a water feature. They are always a problem. - They leak please don’t stop making this model. It also is not as bulky looking as many others yet it holds just as much if not more inside. Love my F&P!
Written by a customer while visiting fisherpaykel.com/us