Customer reviews from brother-usa.com
Brother - INKvestment MFC-J775DW Wireless All-in-One Printer - Black
Average customer rating
4.2
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
69
4 Stars
43
3 Stars
10
2 Stars
4
1 Star
8
84%of customers recommend this product.
(
97 out of
115)
Customer Reviews for Brother - INKvestment MFC-J775DW Wireless All-in-One Printer - Black
Customer Rating
1
Issues with setup and no tools to resolve it
on July 28, 2019
Posted by: No Name Entry
from Los Gatos, CA
I am not a tech expert, but I am fairly tech savvy. The setup software for this printer would not recognize the new printer in the setup process. I tried all troubleshooting recommendations listed in the setup guide and on the website. Nothing worked. It is a printer. It shouldn't be this difficult. And after 3 hours of trying, I am sending this back and will avoid Brother in the future. Until now, I was a loyal Brother customer.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Solid printer
on July 31, 2019
Posted by: Sirvasal
Solid economical printer. Printer features work well. My only complaint so far is printing is a little slow, especially when first activated. The promise of long lasting ink cartridges more than makes up for any speed deficiencies.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
You get what you pay for!
on December 17, 2019
Posted by: buffalo gonna screw you
from Big Bend, WI
Manual and printer functions don't match up. I will just be happy if I get two plus years of dependable function of all features.
I would recommend this to a friend!
Response from brother-usa.comBy Brother , Customer Service , January 27, 2020
Hi, We apologize the manual and printer are not lining up. Our customer support team will be happy to assist you with any of your printer questions. You may contact us via chat or email at the link below: https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
5
All-in-One/Multi-Function Printer
on November 2, 2017
Posted by: NathlineC572737
from Brooklyn, NY
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I participated in a market research study and received a product to evaluate. We just lost our printer of 7 years and needed a new one. It was hard settling on a new printer that had features we were used to and new features we could learn to love. This printer has been a great experience thus far. Shipping: The package came in a secured box with no signs of damage. I was really nervous about that since we`ve had negative shipping experiences.Assembly: It literally took me 30 minutes to have the printer from the box and onto my office desk, ink inserted. The Manual made it easy to understand and inserting the ink was an easy 1-2-3 step. Usage: Printing is an easy task. The scanner works well to provide clear copied pages. The fax machine had a bit of trouble connecting in the beginning but some time going over the manual solved the issue. Printing colored pages is also a breeze.Problems: My only real issue is that there is no backup for if your wifi connection is interrupted. I had an issue with my router and couldn`t print my pages because of it. There is no USB cord that connects printer to computer nor does it have bluetooth. When I did settle the issue with my router however, it worked fine. Compared to the other popular brands along with my last printer, I have to say I`m satisfied with this one. The look is very professional and the design is great as it`s easy to pop in ink cartridges, scan both sides of a page, has a moveable display screen and is compact with storing pages (not to mention that I can store so many pages in at a time).A great choice for my home office.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Quality all-in-one product
on November 9, 2017
Posted by: TanyaG592620
from Edgewater, NJ
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. Great printer! It was fairly easy to set up and connect through WiFi to the computer (and I`m not a tech person!). It`s not as quite as my laser printer, but the quality of print is very good. I`m printing multiple worksheets for my math classes and colors come out bright and sturdy. Ability to make copies/scans comes very handy too. The only (minor) complain is that it`s a bit cumbersome to add more paper (you have to take small part out, reach for the tray, then put it all back correctly). Paper tray can only fit 100 pages, which is on a low side (imo).
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Printer for Home Office and Personal Use
on November 17, 2017
Posted by: HeidiW588145
from Flower Mound, TX
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I have a home office and print a lot for my business. I need a printer that can handle printing without jamming or running through ink. I also need a printer that can print out stuff for school projects for my two kids and have it look presentable. I also occasionally print out pictures. I was replacing a much older multi-functional printer so it has been some time since I set up a printer. Set up was straightforward with a Wifi option. I am not tech-savy and I was able to set it up in under 5 minutes. I like all the labeled buttons and the display screen in color. I first thought the display was a touch-screen, which it is not. To enter on the display screen, you have to enter numbers or click around to get the right item.I have used the scan feature, printed copies and printed pictures. All are a great quality without using a ton of ink. I really enjoy the paper feeder option versus only having a cartridge but it does have both. I think this printer will be around a long time and have really enjoyed a super easy printer that just installed and does what it is suppose to do.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for the Basics
on November 19, 2017
Posted by: ChaunniqueE170650
from Philadelphia, PA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This machine is excellent for those trying to save on ink purchases and use of paper.I wouldn`t say it`s just for business, more like something a College student could use for printing reports, essays, loads of google docs. I did experience a few issues with it printing after I cancelled an operation however, once I got that all fixed the Printer hasvastly increased productivity within my home office. If you really want to save some money and get a nicely priced and sized machine, you should get this product. Makes life very easy!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Quality Printing So Far
on November 27, 2017
Posted by: StaceyH193993
from Columbus, OH
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I have found this to be an easy to set-up and easy to use multifunction printer. The set-up instructions were clear. The ink cartridges go to the right of the menu/key function panel. A little door pulls out and folds down so they easily fit inside. It took me a minute to find it as I wasn`t used to them fitting there.The printing quality seems to be quite good, and with the amount of ink that came with it, I think I may not need to purchase ink for quite some time, so that`s a big plus.The wi-fi setup was pretty simple. I wasn`t able to use the Brother app to connect my phone for wireless printing for some reason, maybe the app hasn`t been recently updated for newer printers. I did find a different app from a company that provides printer paper that easily connected to this printer. I have been happy with the functioning of this unit so far. There are a few things it does not have that some other comparable brand printers do have, such as having a touch screen, a usb port, and an sd card slot, but I`ve never really needed to use those much anyway. The screen is a little smaller than some others, but it`s easily readable from several feet away. The screen does show your ink levels on the home screen, which I like. With other brands, I`ve needed to scroll through menu options or try to look up the printer details on my computer in order to see the current ink levels. Overall, it seems to be a good functioning unit.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com