Customer reviews from sony.com
Sony - WH-CH400 Wireless On-Ear Headphones - Black
Average customer rating
3.7 out of 5
3.7
(46 Reviews)
Open Ratings Snapshot
Rating breakdown 46 reviews
5 Stars
24
4 Stars
4
3 Stars
6
2 Stars
3
1 Star
9
67%of customers recommend this product. 
(
28 out of 42
)
Best Buy Privacy Policy
Customer Reviews for Sony - WH-CH400 Wireless On-Ear Headphones - Black
Customer Rating
1 out of 5
1
Does not work
on March 25, 2022
Posted by: Emery
Gender:Male
Headset not functional no need to send photos or video. If third try fails, I am requesting my money back.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Defective
on June 9, 2019
Posted by: Xxkkmmdd
Gender:Male
Verified Purchase:Yes
Had load cracking noise and sent back for replacement
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , June 11, 2019
Hi Xxkkmmdd, we regret that the headphones had to be returned but appreciate your feedback nevertheless. We'll make sure this reaches the proper team for the betterment of our products! Sincerely, Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great features
on December 15, 2019
Posted by: Macdaddy568
Gender:Male
I am very happy that I bout this and I do recommend is to anyone
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Sounds great
on December 27, 2019
Posted by: Lifefit
Gender:Female
Verified Purchase:Yes
Excellent sound. Connected easily to TV. Highly recommended if you want to hear the TV programs more clearly.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Easy to use and sounds good
on January 9, 2020
Posted by: Chris I
Gender:Male
Verified Purchase:Yes
Very easy to use and set up. Sound quality is good for what I need. I bought these to listen to TV shows or movies when others are home or sleeping.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great sound
on January 21, 2020
Posted by: DandDan
Gender:Male
Verified Purchase:Yes
I bought 2 of these a month ago and can't be more pleased with the product. Totally eliminates background noise and I can now actually hear what is being said on our TV shows and movies.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, January 22, 2020
Hi, DandDan6013431597!


Good to know that you are happy with your purchase! Thank you for choosing SONY!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Very durable
on January 30, 2020
Posted by: SaltySeaSlap
Gender:Male
Been using these headphones for about a year now and nothing besides some pairing issues have come up but they are most likely the issue of my slightly outdated phone. Very comfortable and can last you a while been rocking mine for like I said a year and they've been great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 27, 2020
Hey SaltySeaSlap, That's awesome! We're really glad to hear that you're enjoying our headphones. You may try using it with other phones to test the Bluetooth pairing connection. Thank you so much for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
None
on February 6, 2020
Posted by: BroBadger
Gender:Male
Verified Purchase:Yes
I can't get this to work on my Samsung series 5 TV
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 10, 2020
Hey BroBadger,

I'm sorry to hear that you're having issues connecting our headphones to your Samsung TV. Let's try to isolate this by performing some troubleshooting steps on this link https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00023605.

If this does not help or you need more assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support
Written by a customer while visiting sony.com
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