Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet 30" Offset Smoker - Black
Average customer rating
4.2
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
8
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
1
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for Char-Broil - American Gourmet 30" Offset Smoker - Black
Customer Rating
5
Love this smoker!
on August 20, 2018
Posted by: Mark51969
Gender:Male
Length of ownership:3 months
My wife bought me this for Christmas. It's my first smoker and I love it! Very easy to put together and it's rock solid. I was smoking ribs, chicken and salmon in no time!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 21, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
great features i have had one of these for years
on April 9, 2019
Posted by: david 1933
from Brighton Tn
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 year or longer
Verified Purchase:Yes
I added another smoker I like the Char-Boil smoker.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 19, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Poor quality
on January 20, 2020
Posted by: Bartley
from Tampa, Fl.
Gender:Male
Length of ownership:1 week
I bought this cooked on it 3 times never exceeding their 30 coals limit plus woods chips. The first time the paint peeled all over the smoker box and I chimney my coals before adding them to the box. It just keeps peeling never been over 300 degrees. Even the main grill side is peeling from indirect heat. Owned another chairbroil for 2 years had it over 500 degrees at times no issues. This is a defect and totally bummed my new grill looks terrible.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 24, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your offset smoker. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Unhappy
on June 27, 2020
Posted by: Erica002002
from Norfolk, VA
Gender:Female
Level of expertise:Intermediate
Length of ownership:3 months
My husband got this for me for christmas. I was excited because the Char-Broil I had for almost 10 years is at the end of its life. I used the recommended amout of briquettes and wood and the pain on it peeled all over. It wasn't over 250 degrees and it would not maintain heat in the main chamber but the pait still peeled. I am extremely disappointed with the quality of this as my last one was such good quality and lasted me a long time.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, August 20, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your smoker. How did you season the smoker? Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC