Customer reviews from Char-Broil, LLC
Char-Broil - 20" Bullet Smoker - Black
Average customer rating
4.7
(52 Reviews)
Rating breakdown 52 reviews
5 Stars
44
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
47 out of
50)
Customer Reviews for Char-Broil - 20" Bullet Smoker - Black
Customer Rating
5
Must have
on August 21, 2018
Posted by: michellelitte60
Gender:Female
Length of ownership:1 month
We received this as a gift. I can’t tell you how much better the food taste in this!!! Unfortunately we will have to get another because we let our daughter have it. They loved it and well that’s what parents do.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 20, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Easy to use and clean up
on October 5, 2018
Posted by: stephennpa1
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I bought this product less than a year ago and have not been disappointed! It's not hard to use or clean up and friends/family have really enjoyed the meats!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 10, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Good value if on-sale would not recommend on quali
on January 10, 2022
Posted by: Ed Castle
from Monterrey Mexico
Gender:Male
Length of ownership:1 week
I just bout a week ago, It was good time putting it together.
The smoker is ok for the price but quality is not on par with competitors.
the Ashtray had a spot without coating (bare meatal showing) that will inevitably will create rust.
The middle meat tray had one of the three little legs felling off during the first time I smoked something as if the welding was off.
Third issue if the heat control that is very unstable throughout the cooking it could be improved by adding some gaskets..
I did loved the looks, Price point and the port to get the thermometer .
The smoker is ok for the price but quality is not on par with competitors.
the Ashtray had a spot without coating (bare meatal showing) that will inevitably will create rust.
The middle meat tray had one of the three little legs felling off during the first time I smoked something as if the welding was off.
Third issue if the heat control that is very unstable throughout the cooking it could be improved by adding some gaskets..
I did loved the looks, Price point and the port to get the thermometer .
I would not recommend this a BBQ fan unless they are DIY looking to improve this yourself and roll the dice on quality.
If by contrary you are not afraid of welding some parts here and there and add some gaskets yourself this could be a good value.
If by contrary you are not afraid of welding some parts here and there and add some gaskets yourself this could be a good value.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 11, 2022
We're sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your smoker. Whenever an issue is encountered please follow this link (bit.ly/3yMnsXy) or give us a call at 1-866-239-6777 and we'll be happy to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
all good but the temp gauge
on November 15, 2023
Posted by: NastNessMonster
from Utah
Gender:Male
Length of ownership:1 month
This smoker is awesome I give it 5 stars. It will barely fit 2 racks of ribs (from costco) per rack without trimming/cutting them but you do have to bend or squash them together just a bit if it was 1 in bigger round there would be no issues. So dont get the 16" its will be to small. I got a gasket sealer for the door and it still leaks smoke I cant imagine how much it would leak if it I didn't have it. I installed it before I even used it recommended by youtubers, I also added it to the top of the barrel for the lid. The door leaks about the same as the thermostat now. For some reason if its not all aligned center like the pic when I put it together it wont go together so mine is not a perfect circle, after a section is on then I can spin things. The door is a good size part of the reason I got it, however I have limited access to charcoal unless the water pan is removed and the issue is the same for the water pan unless the 2nd rack is removed. You can get to the 2nd rack of food but I recommend something smaller like k-bobs you can remove on a stick. nothing big that requires tending to or removing. I only use the 2nd rack for a fat/geese catcher pan. I wish one racks had handles for easy removal so you need gloves or I have to use my tongs to remove the top rack to access the 2nd.
water pan: I do use with water but if you do its hard to get it over 250 unless you use lots of charcoal. water boils at 212 deg. so it will hold 225 with ease all day with little to no adjusting. I haven't hit 275 with water going on 10 uses, once I remove almost all the water it will get over 275 easy but I have to adjust it much more often. With water the lower rack is 10-25 deg lower then the top rack. With out water its both racks are +/- 5 deg from each other.
The temp gauge I give 1 because it moves but its USE-LESS. My temp probes show 225 and the lid gauge shows 150 or just past it enough to see some white space between the 150 line and the gauge indicator so not even to 175. If my probe shows 250, the lid indicator is still below the "smoke" temp range. DO NOT go off the lid it is WRONG. youtube commenters have the same issue its at least 50+ deg below your top rack if you use water like I do that puts it 75+ deg off your bottom rack.
water pan: I do use with water but if you do its hard to get it over 250 unless you use lots of charcoal. water boils at 212 deg. so it will hold 225 with ease all day with little to no adjusting. I haven't hit 275 with water going on 10 uses, once I remove almost all the water it will get over 275 easy but I have to adjust it much more often. With water the lower rack is 10-25 deg lower then the top rack. With out water its both racks are +/- 5 deg from each other.
The temp gauge I give 1 because it moves but its USE-LESS. My temp probes show 225 and the lid gauge shows 150 or just past it enough to see some white space between the 150 line and the gauge indicator so not even to 175. If my probe shows 250, the lid indicator is still below the "smoke" temp range. DO NOT go off the lid it is WRONG. youtube commenters have the same issue its at least 50+ deg below your top rack if you use water like I do that puts it 75+ deg off your bottom rack.
Charbroil Please replace or use a different lid temp gauge the one that comes with your smokers ae GARBAGE.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 15, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC