Customer reviews from Char-Broil, LLC
Char-Broil - American Gourmet 40" Deluxe Offset Smoker - Black
Average customer rating
4.6
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
15
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
89%of customers recommend this product.
(
16 out of
18)
Customer Reviews for Char-Broil - American Gourmet 40" Deluxe Offset Smoker - Black
Customer Rating
1
Rusted
on January 26, 2020
Posted by: BoomB
from Burlington, CT
Gender:Female
Length of ownership:6 months
I bought this 4 yers ago and there’s a big rust hole where the side fire box meets the grill. It was covered and stored under the deck during the winter months. I went through 2 charbroil covers in this time. I have used it a dozen times in the 4 years that I have owned it and now it’s rusted. Unfortunate.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 27, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your offset smoker. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Good for 3yrs
on March 19, 2020
Posted by: Smokingjoe
from Lowellville,ohio
Gender:Male
Length of ownership:6 months
I,ve had 3 of these char-broil deluxe offset smokers. They are now made of cheaper materials and rust out in three yrs. unfortunately the the price is getting to the point I can purchase better grill for slightly more
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 24, 2020
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using this offset smoker. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC