Customer reviews from whirlpool.com
Whirlpool - 19.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.5
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
23
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
1
91%of customers recommend this product.
(
30 out of
33)
Customer Reviews for Whirlpool - 19.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
3
This is the State of Manufacturing a Fridge?
on November 27, 2019
Posted by: hmmmmm
from sf,ca
Goodness, they put a man on the moon with less technology than they have today, and yet seems like Whirlpool, and countless others can't figure out how to make decent plastic produce drawers that work and function. Replaced an older 30" Kenmore who's drawers lasted years but.... ultimately other areas of that fridge started failing, necessitating replacement. After extensive research, reading reviews EVERYWHERE, the logical conclusion is that there isn't a perfect refrigerator; they all had they're faults and foibles. Wasn't easy selecting the lesser of the evils but ultimately settled on the Whirlpool. Note: the way the parent company for all the brands under them has elected to implement their "customer service", and I use that phrase sparingly, is horrendous. You would think they'd put their best foot forward given this is the first point of contact to make an impression, and instead it's a farmed-out calling service to people who are untrained, have no knowledge of the products short of what you can read yourself on their websites with hold times up to 30 - 45 minutes before someone picks up a phone with kids crying in the background or other domestic affairs going on. While it's not off-shore, I think I'd rather speak to ANYONE in a timely manner that had knowledge of what they were representing. So, not a good first impressions and I loath to think that this is the channel I'm going to have to go thru should I need repairs etc... It will probably be easier to just pay an independent repair person rather than going thru Whirlpool and dealing that the potential nightmare of an unresponsive and uncaring corporation. So, glad to have our old fridge replaced and the new one works as advertised; it keeps things cold and the freezer stuff frozen. Layout of the fridge is questionable; the adjustable shelf for larger items (bottles) works but then creates a dead space behind those items which is difficult to access without out having the clear them out to reach in behind them. Gotta be a better solution, but this is livable. The real kicker are those plastic produce drawers!!! The top left one jumps off it's track with the slightest pull if it isn't STRAIGHT out. Pull even at the slightest angle to the right and the left side of the bin slips off it's minuscule "track" and becomes dislodged. Really? This drawer can't take any side pressure of any kind without failing? Think if every drawer in your house was like that, having to be opened with a precision straight pull. I can't even imagine how this is going to hold up after a year much less a couple of months. Luckily the kids have left for college so we don't need to give them a lesson on how to open a produce bin (really.... this is ridiculous) because this isn't going to be able to stand up to anything other than 2 well trained practitioners in The Art of the Bin. Whirlpool and all manufactures; we have a problem!
Written by a customer while visiting whirlpool.com
Customer Rating
3
As far as fridges go today
on October 26, 2021
Posted by: timeforanewfridge
from BC, Canada
[This review was collected as part of a promotion.] I'm not thrilled with the shelf height for taller items, such as milk or orange juice. True, this fridge has this slide-back shelf to accommodate these taller items but because the shelf is always down it takes up more of the potentially usable room. The advertising photos show taller items on the door but I've read its best for dairy to not be on the door. Overall it looks good and I like Whirlpool generally speaking and all the fridges on the market seem to be configured similarly; its an ok fridge. Oh, and don't overload the veg drawer, it'll fall right out of the track. :/
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pretty refrigerator
on September 24, 2019
Posted by: cnarita7
from Kansas City
Gender:Female
[This review was collected as part of a promotion.] I bought this refrigerator two months ago. We were looking for a smaller refrigerator and this one fit the bill.The fridge had many of the features that my last fridge had only on a smaller scale. You still have the deli drawer, vegetable/fruit drawers and one nice feature is the collapsible shelf that you can use two ways; specifically for taller items and then you can return it to its original position. The lighting in the refrigerator isn’t very bright but not a complaint just not as bright as my last refrigerator.. I feel like the freezer drawers make a lot of noise when you open them they
seem a little stiff when you try to roll the top rack back, but again, I still like this refrigerator.
It’s a very quiet refrigerator, makes lots of ice, plus it's the stainless that you don’t see fingerprints- bonus! I would definitely recommend this Whirlpool.
seem a little stiff when you try to roll the top rack back, but again, I still like this refrigerator.
It’s a very quiet refrigerator, makes lots of ice, plus it's the stainless that you don’t see fingerprints- bonus! I would definitely recommend this Whirlpool.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Better than I hoped for!
on February 7, 2023
Posted by: Archie
from Chicago, IL
[This review was collected as part of a promotion.] I finally found a refrigerator that would fit into a narrower space. I love this refrigerator. I can easily get access to what I want because both doors open out so I can reach everything. The freezer is so much more convenient than my old fridge. I can see everything easily. I've had this Whirlpool refrigerator for almost a month now. I'm so happy with my purchase!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
All features work well
on June 18, 2018
Posted by: JerryJer70
from Bristol, CT
Gender:Male
[This review was collected as part of a promotion.] Still working on ideal shelf placement. Limited height adjustment to accommodate taller bottles. Fresh food and freezer unit work very well. Had problem getting non-piercing saddle valve for ice maker locally or at big box stores. Whirlpool should offer this as part of an ice maker installation kit.
Fridge is attractive and easy to clean.
Fridge is attractive and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
fantastic !!!!!
on July 16, 2018
Posted by: MIAMIMARI
from MIAMI, FL
Gender:Female
[This review was collected as part of a promotion.] I am so very happy, every day I look at it and thank God I was able to purchase it, it is so easy to load the groceries, and so easy to get the ones in the back, for a senior that finds it hard to bend over to look at the last shelf, this is TRULY GOD-SENT !!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love this fridge
on October 3, 2018
Posted by: Denise05
from SLC, UT
Gender:Female
[This review was collected as part of a promotion.] Purchased over a month ago and absolutely love this fridge,. Enjoy that I can still use magnets on the side
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Love the style of this refrigerator
on February 13, 2019
Posted by: big mel
from RI
Gender:Female
[This review was collected as part of a promotion.] I had this refrigerator delivered less than a month ago . After delivery I noticed many imperfections on the doors . I also purchased the matching over the range microwave, slide in gas range and dishwasher!!! I love the bronze stainless finish but I feel at the costs of all these items it is unacceptable that these imperfections are visible to the eye on this item!!!! I feel as a consumer I should be compensated for these imperfections.Happy with the product but NOT it's imperfections!!!! Can you help me in this dilemma Thank you in advance
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com